Manager Customer Service

ALFONDSO TISSERAND

**** ******* ****, ***** *****, PA 19082

e: ************@***.*** Home:

610-***-**** Cell: 484-***-****

EXPERIENCE

Autobahn Motorcars Devon, Pa 19333

****- ****

1

2 Network Technician/Assistant Administrator

Set up and installed workstations running Windows XP Pro and proprietary

software

Performed troubleshooting and maintenance on network infrastructure

Trained employees in software functionality and proper use of equipment

Maintained and repaired hardware

Warehouse Manager Shipper/Receiver

Receive and post daily stock and VOR orders

Establish and implement inventory system for new product-line (i.e. Smart

Car)

Checked and maintained inventory for Mercedes-Benz & Smart Parts

Departments

Assembled and prepared special orders for in-house & driver delivery.

Handled all Fed-Ex & UPS items for all departments.

Parts Counterman

Specified parts for repair orders and posted to same

Checked warehouse inventory for parts not on hand

And advised service dept of availability

Received warranted parts,documented tagged and posted same

Interfaced with Manufacturer to resolve part warranty issues

Midas Auto Service, Springfield, Pa 19064

1999 - 2000

2

3 Assistant Manager

Customer service, including service scheduling

Designated assignments, open and close repair orders, supervise and assist

technicians with diagnosis and repairs.

Maintained inventory, Compiled daily, weekly and monthly reports

Tamdot Home Care. Inc; Lemoyne, PA

1994-1996

1

DME Service Technician

Assembly and repair of durable medical equipment (e.g. Power Chairs,

Scooters, Oxygen equipment)

Ordering parts, customer & insurance provider contacts (e.g. Medicare,

BC/BS)

Preparation of estimates.

M.B. Service Center, Glenolden, PA

1972 - 1994

General Manager/ Assistant Manager

Supervised technicians performing vehicle service diagnosis and repair

work.

Opening and closing of repair orders. Assisted with selection and ordering

parts, equipment & supplies

C-Technician & Mechanics Helper, B- Technician, A-Technician

Wrote copy for advertisements, newsletters & brochures

Performed all customer and guest services

Assisted in establishing & implementing internal parts dept, set-up vendor

accts. and inventory control system

EDUCATION

New Horizons: CLC, Philadelphia, PA

Diploma: 2008

MCDST/ Help Desk Program

CompTIA A+ Certified

Some College

History of Western Civ

Summer :1972

Swarthmore High School, Swarthmore, PA

Diploma: 1972

SKILLS

Proficient in:

ADP

Windows 98 / XP Pro

MS Office 2003 / 2007

MS Virtual PC

Open Office .org Adobe Photoshop

Alldata

Paragon

B&H EPC

Namo Web Editor 6

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