Administrative Assistant Manager
Resume:
Maria de Los Angeles Craig
Objective A full time job in Industrial Engineering / Engineering Management that
allows me to use my skills in leadership, critical thinking and
analysis, work measurement, problem solving and decision making, and
cultural competency in a lean-oriented environment. The job should
require my qualifications, skills and a practical approach of my
educational background in IEM; including lean, six sigma, and
continuous improvement. Available to work for any employer in the
United States.
Preview Graduated in May 2008 with a Bachelors of Science in Industrial
Engineering Management from Elizabethtown College (ABET accredited)
with a 3.14/4.00 overall GPA. Awarded Incoming Freshman Engineering
Award (2006) starting GPA 3.62 and ending in 3.44 GPA. Awarded Dean of
Faculty Academic Excellence Award (2005), Leadership Award (2007). 1
Engineering internship. 1 year of full time post-graduate engineering
and management experience in service industry. 10 years of work
experience overall.
Work Engineering Consultant / Operations Manager Contractor
Experience El Deseo B.V., Netherlands Antilles (Cura ao)
May 2008-
September 2009
El Deseo B.V manages two private-owned lotteries in the
island of Cura ao.
I recently provided process re-engineering in a
non-manufacturing setting. I performed a time and
motion study to create the standard operating procedures
for the employees of the main branch. Trained employees
in the new standardized operating procedures to
maximize efficiency and eliminate wastes in time,
transportation, costs, and processing. This
re-engineered process was done by using some lean tools;
two operating cells were created for the centralized
operations, and the implementation of 5s technique to
keep a work station organized, clean, and accessible.
The inventory previously controlled by pushed system was
changed to pull system, so the re-stock orders are done
just in time; rather than having a full room full of
supplies; the space was also maximized. Waiting time was
eliminated by training all employees in multifaceted
tasks; due to cultural issues, the operations were
affected by unreliable personnel. By enlarging the
scope of employment of each employee and rotating them
in their operations; they gained a better understanding
of cross functional activities, resulting in completing
tasks on time regardless of no-shows.
The company had a previous operation that performed the
daily data entry of all the numbers sold; about 80,000
characters. I re-engineered the operation by eliminating
the data entry of all the numbers sold (activity that
took 10 hours to a single employee overnight). Now, the
winning numbers are highlighted, and only doing the data
entry of the winning numbers. The scrutinizing process
only takes 2 two hours in the morning; the third shift
was eliminated. The data entry now takes only 45 minutes
in average; the errors for data entry were greatly
reduced. Information, data storage and management were
maximized.
The facility layout was improved minimizing unnecessary
motion of employees. A full security design was created,
implemented, and tested to minimize robbery risks, and
to monitor employee performance outside of the main
branch. Small automated equipment was purchased to
reduce time in processing and to enhance ergonomic
efforts (i.e., stapling 100 times all books; now
employees do not complain about a hand pain after work).
Industrial Engineering Intern
Scantron Corporation, Columbia, PA
Continuous improvement project; performed a time study January 2008-
for the different automated and manual processes, May 2008
calculate the time (max, min and average of each
process). Create standard work procedures/work
instructions and use lean tools such as waste
elimination of scrap and defective products, and suggest
improvements to reduce variation in the process.
Document the project results and report to the
continuous improvement manager.
Extern, Downtime Data Analysis
Master Foods of America, Elizabethtown, PA
The experience at Master Foods was to shadow the Senior
Technician in the manufacturing operations to have a March 2007-
sense of what they did in the factory. I recently worked May 2007
on a class project for: Current Industrial Engineering
Methods. The project consisted of performing a downtime
analysis of the equipment for the Elizabethtown, PA
plant (a MS Excel database analysis) and to come up with
suggestions/recommendations for improvement.
Administrative Student Assistant, Office of
International Programs
Elizabethtown College, Elizabethtown, PA
Kept the international students and study abroad September
students' files updated. Did mailing services. Edited 2005-
and added new information to the International Student May 2007
Handbook. Designed and printed fliers for different
activities promptly. Maintained the bulletin boards with
the latest information about study abroad programs. Made
copies study abroad fairs and open houses. Stocked
handouts. Supported in planning and programming of
cultural activities: event coordination.
Translator, Young Center
Elizabethtown College, Elizabethtown, PA
Provided with Spanish-English-Spanish translations
Mennonite Church USA profile survey. January
2006-December
2006
Tutor, Learning Services
Elizabethtown College, Elizabethtown, PA
Peer taught Spanish to college students. Proofread
compositions. September
2005-May 2007
Academic Director
Centro Colombo Americano. Santa Marta - Colombia
From 1999 to 2004, I taught emphasizing in the four
skills: listening, writing, speaking, and reading. October 1999-
Promote the institute designing printed and radio ads. June 2005
In 2005, I was promoted to become the Academic Director.
I planned the calendar of classes, recruit and provided
training to teachers as well as development workshops,
administered placement tests for prospective students,
organized cultural events.
Administrative Assistant to the Operations Manager
TECHINT, International Construction Corporation
T.E.N.C.O. Santa Marta - Colombia June
Translated manuals for heavy construction machinery 2002-November
building. 2002
Maintained the basic stock of supplies and tools. Wrote
and delivered presentations and reports for executive
meetings in the main branch in Bogot , Colombia.
Attended conferences and annotated relevant information
to be included in reports in other cities. Perform other
administrative support duties such as copying, filing,
and organizing, get quotes from providers. In charge of
purchasing small materials for assembling small
equipment and in-house repairs.
Administrative Assistant and Supervisor
Hidema Supermarket, Santa Marta, Colombia
Data entry of payments and credit for the 2000-customer December 1999-
database on a weekly basis. Prepared monthly reports,
graphs, for the general manager. Supervised the December 2002
performance of seven other employees including stock-in
employees, cashiers, deliveries. Maintained the
supermarket stock by contacting the providers and making
supply purchases. Received the orders and made sure we
received what we needed in quality and quantity. Return
defective products. Made sure the payments for
providers/suppliers were paid on time.
Administrative Assistant and Quality Control Supervisor January
1996-December
Gorras Y Estampados de la Costa, Santa Marta, Colombia 1999
In charge of purchasing materials for clothing,
uniforms, and cap factory. Customer service duties, call
inquiries about orders/deliveries. Provide quotes when
needed. After the orders were done, I performed a
quality control check of the items by lot. Returned
defective products to manufacturing or stack the
products for packing and shipping. Packed items to be
shipped.
Administrative Support, Sales Representative January
Almac n Ropa Tropical, Santa Marta, Colombia 1996-December
Received clothing orders, control inventory on a monthly 1999
basis. Stock clothing into racks, provided secretarial
duties: banking deposit, money handling-cashier,
customer service, ran errands.
Admin. Assistant - High school Intern to the Branch May 1995-
Manager July 1995
Banco Comercial Antioque o, Santa Marta, Colombia
Provided support to the bank branch manager. Did a daily
report of taxes paid in the maritime port by exporting
companies during my practical training at the bank.
Maintained a clean, organized work environment.
Executive MBA Candidate, Class of 2012
Education UNC at Chapel Hill, Chapel Hill, NC.
Status: Admitted, I will attend graduate school from
Fall 2010 to Spring 2012. Expected graduation in May August 2010-
2012. May 2012
B.S in Industrial Engineering Management
Elizabethtown College, Elizabethtown, PA
August 2005-
May 2008
Lean Six Sigma, Certificate of Achievement
Villanova Univesity, Philadelphia, PA Summer
2007
B.S in Systems Engineering
Universidad Cooperativa de Colombia. Santa Marta -
Colombia July 1998-
Pursued four of five years in Systems Engineering. June 2002
Attended full time from 1998-2002.
Resident Assistant
Extra
Curricular President of the Spanish Club (SoHis) at Etown College Year 2007 -
Activities International Peer Ambassador at Etown College 2008
Volunteer for Brittany's Hope Foundation's Auction Year 2006 -
Member of the committee for the Director of Int. 2007
Programs at EC Year 2006 -
Social Justice Retreat participant 2007
Into the Streets Team Leader: Bainbridge Elementary Nov. 2005-08
Project November 2006
Member of the search committee for the Dean of Students October 2006
at E.C. October 2005
October 2005
Personal Fluent in English and Spanish, oral and written. Ability
Data to understand basic written and spoken French and
Italian, very basic oral skills. I have traveled in
South America, the Caribbean, and in the United States
which exposed me to different cultures. I am
responsible, dedicated, a fast learner, and a
problem-solver. I am able to work in a team when
required. I can communicate with people at all levels. I
am a self-motivated individual. In my free time, I learn
new languages and about new cultures. I am an active
member of IIE (Institute of Industrial Engineers), ATA
(American Translators Association), and an appointed
Notary Public for the state of NC.
References Brian Cunningham
Continuous Improvement Manager, Scantron Corporation 717-***-****
Alejandro Chapman
Lead Interpreter, Rosario Incorporated
Dr. Amy C. Simes
Director of International Programs, Elizabethtown
College.
Kay Wolf
Administrative Assistant Office of Int. Programs,
Elizabethtown College.
Contact this candidate