Sales Customer Service

Objective Leverage my **+ years experience in sales and marketing to help

a progressive organization grow in a volatile and ever changing

marketplace.

Profession Experienced in all aspects of marketing, advertising, promotions

al Profile and sales on both agency and client side. Specialist in channel

marketing and sales distribution systems. Wide range of industry

marketing experience with Fortune 500 clients including

automotive, construction equipment, computer hardware and

software, financial services, foodservice, healthcare,

pharmaceuticals, telecommunications and public utilities. Adept

at preparing cost-justified marketing strategies, implementing

campaigns and programs and managing promotional budgets.

Management skills include managing P&L, staff personnel, agencies

and vendors.

Experience Excellence In Motivation '04 - '10

Title: Director, Business Development - Central Chicago

Division

Responsible for managing Divisional P&L with a

focus on contribution margin (net profit) by

acquiring new clients and increasing profits of

existing programs.

Key Accomplishments:

Increased contribution margin by 200% during tenure

Increased client base by 400%

Led internal product development teams to create

new product platforms to lower development costs

and increase speed to market

WorldTravel '01 - '04

Title: Director, Business Development - Awards Chicago

Division

Responsible for creating new awards division

including developing business partners, training

sales force, recruiting and managing division staff

and managing division P&L.

Key Accomplishments:

Within 18 months had created a profitable new

division

Gained new Fortune 500 clients in Financial

Services, Energy, Telecom, Pharmaceuticals and

Manufacturing totaling $5 million in annual sales

Installed project management and customer service

teams

Maritz Performance Improvement Company '95 - '01

Title: Director, New Business Development Chicago

Responsible for directing regional sales team in

identifying, qualifying and closing new accounts.

Solutions included: Database Marketing, Direct

Mail, Internet, Loyalty and Frequency Marketing

Programs, Channel and Consumer Promotions, Employee

Meetings, Training and Incentives. Built client

teams based on solutions.

Key Accomplishments:

Increased both sales and profits for region by 60%

within 2 years with 15% subsequent annual growth

Reduced presentation expenses by over $1,000,000

while increasing close rate

Experience S&H Citadel '93 - '95

Title: Marketing Director Chicago

Responsible for directing national sales force in

qualifying, preparing and presenting marketing

solutions. Developed strategies with comprehensive

cost analysis and justification from presentation

through operation. Directed marketing and support

staff in implementation. Prepared and implemented

sales and support staff training.

Key Accomplishments:

Helped develop over $12 million in business from

new accounts and existing clients

Improved sales close ratio by over 30% through new

training initiatives and other key qualifying

interventions

Maritz Performance Improvement Company '87 - '93

Title: Account Manager Minneapolis

Responsible for identifying, qualifying and selling St. Louis

new accounts and directing agency resources to

implement sold programs.

Key Accomplishment:

Gained over $1 million in new business within 1

year

Title: Creative Supervisor

Responsible for developing and presenting client

marketing programs. Write presentations and

program materials. Led support teams in program

implementation.

Key Accomplishment:

Managed over $6 million annually in business

American Electric '84 - '87

Title: Advertising Manager Memphis

Responsible for directing communications strategies St. Louis

and assuring consistent corporate message of $300

million company. Implemented corporate awareness

and public relations campaigns through advertising,

trade shows and sales promotions. Managed

advertising staff and budget. Selected agencies

and vendors.

Key Accomplishments:

Re-branded entire organization after acquisition

from ITT

Managed over $3 million annual budget and a staff

of (7)

Successfully launched (4) key new product lines

Developed new channel partner programs

Education Miami University Graduated

Oxford, Ohio 1982

Bachelor of Sciences, Mass Communications

References provided upon request.

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