Quality Manager

John L. Strelow

[pic]

**** *. *** ******, ****** Arrow, OK, 74012

home phone: 918-***-**** cell: 918-***-****

email: *********@***.***

April 1, 2010

This cover letter is to express my interest in the Quality Manager position

posted online. Based on my experience and achievements in quality

management, I am confident that I would be a great addition to your team.

I have planned and developed certified ISO 9001 quality systems for two

companies at five locations including a warehouse facility in The

Netherlands and a service facility in Fort Worth. Successful implementation

at these diverse locations required close attention to detail, follow-up

and training of personnel unfamiliar with ISO 9001. I created and

maintained all the corresponding NCR, CAR, SCAR and CCR (customer

communication records, complaints) logs and forms. I have conducted many

internal audits, management review meetings with supporting trend charts

and goals.

I am excited about this position and would appreciate the opportunity to

review my qualifications in more detail at your convenience, my resume is

included below. I bring a positive, energetic attitude to the office each

day and plan to work at least seven more years before retiring.

Thank you in advance for your time. Please do not hesitate to contact me if

you have any questions.

Sincerely,

John Strelow

John L. Strelow

[pic]

3412 N. Oak Avenue, Broken Arrow, OK, 74012

home phone: 918-***-**** cell: 918-***-****

email: *********@***.***

OBJECTIVE

A quality management position where I can make a significant contribution

by using my experience, problem solving and communication skills to promote

company growth and improve customer satisfaction.

HIGHLIGHTS OF EXPERIENCE AND QUALIFICATIONS

Over 20 years experience in quality management, engineering and

manufacturing including:

. Establishing and maintaining certified (DNV & TUV) ISO 9001 quality

systems and controls

. Formulating QMS policies, objectives, procedures & metrics (scrap,

rework, warranty, overhead)

. Mechanical and electrical equipment (valves, pumps, alarm monitors,

sensors, transducers)

. Interfacing with customers, suppliers and certification agencies

worldwide

. Supervising receiving, in-process and final inspection

. Problem solving (root cause analysis, 5 whys)

. Lean manufacturing support (5S, VSM, TPM)

Education: Bachelor of Science, Mechanical Engineering, Purdue University,

West Lafayette, IN

Travel: North America, Europe, China, Saudi Arabia, Singapore, Japan

SKILLS / KNOWLEDGE

. Document control systems & records

. Corrective and preventive actions

. Quality system auditing

. Special order processing

. Calibration procedures

. Welding procedures

. Supplier evaluation & corrective action

. Customer complaint analysis

. Design review, verification, validation

. Material specifications, certifications

. API, ASME, ASTM, ANSI, ASNT

. Word, Excel, PowerPoint

EMPLOYMENT HISTORY, RESPONSIBILITIES AND ACHIEVEMENTS

Gardner Denver, Petroleum & Industrial Pump Division Tulsa, OK, Fort

Worth and Odessa, TX

2002 - 2009 Manager, Quality Assurance Well service frac pumps: oil &

gas industry

. Responsibilities (Tulsa Manufacturing Facility, 150 employees): Quality

management system planning and strategies, quality department budget and

resources, monthly reports and inspection.

. Responsibilities (Fort Worth Service Facility, 50 employees): Quality

management system planning and strategies, COQ reports.

. Responsibilities (Odessa Service Facility, 30 employees): Calibration,

NCR and CAR procedures, COQ Reports.

. Developed and maintained DNV certified ISO 9001 quality systems in the

Tulsa and Fort Worth facilities. There were no formal quality systems in

either location and the Tulsa facility failed a customer audit prior to

my arrival. Trained all personnel, created all procedures, controls and

forms as needed to certify system.

. Monitored and graphed quality COQ trends for above facilities separately

and as a business unit. (Cost Of Quality, COQ = warranty, rework, scrap

and quality related overhead costs.) Team effort reduced COQ from 10% to

2% of cost of sails (COS or COGS) by:

o Consolidating new pump manufacturing in Tulsa and service work in Fort

Worth and Odessa (2002, 2003). This allowed product rationalization of

the competing pumps from former competitors and the weaker designs

eliminated. (Pump footprints and connections were interchangeable.)

o Eliminating conflicts between monthly new pump shipping goals (with

higher sales value) and service work (with lower sales but higher

margin).

Resume of John Strelow, continued.

Gardner Denver, Petroleum & Industrial Pump Division

o Pursuing complaints and appropriate corrective actions for example:

- Reduced warranty from galled fluid end closure threads caused by

non-uniform thread tolerancing and uncalibrated or in sufficient

gaging. Worked with engineering and manufacturing to standardize

thread tolerances with matching go / notgo gauging. Developed a

procedure for applying the new tolerances to existing designs

without changing over 400 detail drawings.

- Reduced warranty from loose valve seat damage also caused by non-

uniform tolerancing and insufficient gauging. Worked with

engineering and manufacturing to standardize tolerancing of seat

tapers (press fit with 1/16 taper). Designed and purchased needed

gaging (after defining a gage calibration procedure and qualifying

a gage manufacturer, Glastonbury Southern).

. Managed project and developed procedures to certify pumps to the

following requirements:

PED (Pressure Equipment Directive)

ATEX (Explosive Atmosphere Directive)

ABS (American Bureau of Shipping)

. Developed Microsoft Windows based document control system eliminating the

need for special calibration and records software.

. Conducted ISO 9001 quality management system (QMS) review meetings.

. Developed personnel hiring, training and training verification procedures

per ISO 9001 and company requirements.

. Traveled to China to evaluate potential suppliers and train Chinese

personnel in fundamentals of project management and the corrective action

process.

. Developed calibration acceptance criteria for measuring devices (data

acquisition system, transducers, thermal couples, micrometers, calipers,

ovens, etc).

. Developed and implemented procedures to disposition old returned material

and prevent the accumulation of new returns (for warranty, evaluation or

restocking). During this effort, unidentified bar and plate material

accumulated in shop corners and behind machines was either tested, marked

and inventoried or scrapped.

. Developed and implemented formal supplier corrective action procedures

and forms (SCARS).

. On 5S lean mfg teams: production test control room, autofrettage process

area, inspection area.

. Was asked to begin an ISO 9001 quality management system at the Water

Jetting Systems facility in Houston until a quality manger could be hired

for that facility. During this process, I found that parts were machined

then taken to a separate QC area for inspection. At my suggestion, WJS

began first and last part inspection at the machine (where practical)

eliminating delays and reducing the number of nonconforming parts.

Oklahoma Safety Equipment Company (OSECO) Broken Arrow, OK & The

Netherlands

1992 - 2001 Manager, Quality and R&D Rupture disks: chemical

industry

. Responsibilities (Tulsa, OK, and The Netherlands): quality system

management, quality department budget, monthly reports, inspection,

research and development department and budget.

. Developed quality system procedures and record requirements and obtained

TUV certification for OSECO's ISO 9001 quality systems for the

manufacturing facilities in Broken Arrow and for the warehouse in The

Netherlands. Performed annual facility audits at the Steenwick facility.

. Conducted ISO 9001 quality management system (QMS) review meetings.

. Monitored and graphed quality cost trends (warranty, rework, scrap).

. Established and implemented project with GTAW (TIG) welders to simplify

and reduce the number of weld procedures and eliminate the need for

welders to keep separate notes.

. Supervised inventory and disposition of unidentified material (raw, semi-

finished, parts, returned, etc) in shop.

. Developed and patented metal bodied burst disk sensors that could be used

in corrosive environments and withstand higher shock pressures in

discharge manifolds.

. Managed project to develop a burst disk monitor (UL approved) with

intrinsically safe field circuits, including environmental testing.

Resume of John Strelow, continued.

Wheatley Pump and Valve Company Tulsa, OK

1982 - 1992 Manager, Engineering and Quality Pumps and valves: oil &

gas industry

. Responsibilities (Tulsa, OK and Calgary, Alberta): Product engineering,

R&D, budget, quality system management, quality department budget,

monthly reports, inspection, SAW and SMAW weld procedures and

qualifications. Managed staff of 6 engineers, 4 designers, and 4

inspectors with an annual department budget of $1,175,000.

. Managed project and developed quality system procedures and records to

obtain API 6A monogram for check valves and API Q1 quality system

certification.

. Re-organized quality and engineering departments to improve response to

manufacturing problems, customer complaints and product development

goals. This included an improved engineering change request system that

provided requestors (mainly machinists) a quick response to change

requests. Changes wear tested as needed and affected inventory

dispositioned appropriately. Prior to the Gaso acquisition, reduced

inspection staff from 10 to 2 with support from manufacturing to have

machinist complete most part inspections at the machine.

. Led team of 9 people, developed new procedures and forms for processing

special orders that eliminated problems with identifying, quoting and

executing special customer requirements.

. On the acquisition team for Wheatley's purchase of Texsteam and Gaso.

Conducted technical due diligence of the engineering and quality

departments.

. Reduced power frame set-up and machine time from 35 to 20 hours by

changing key casting dimensions and reworking pattern equipment.

. Designed and patented (# 4,669,500) an actuator and 20", 2500 psig sub

sea check valve for the Shell Fulmar gas field in the North Sea. Designed

to simplify diver actuation or conversion to ROV or umbilical operation.

Negotiated contract technical requirements with Shell including details

for:

- Quality plans, certs and NDE reports

- Qualification test plan and report

- Installation and maintenance manual

. U.S.A. delegate to ISO/TC 67/SC 2 on pipeline valves, convener (chairman)

of working group 2 on check valves.

. Member of API 6A and 6D committees, task group chairman for 6D check

valves.

BS&B Safety Systems Tulsa, OK

1977 - 1982 Manager of Engineering Rupture disks: chemical

industry

. Responsible for product engineering, R&D, budget and monthly reports.

. Led R & D team that developed world's highest pressure rupture disk

(110,000 psig) for the DuPont Savanah River Nuclear Research Facility.

. Developed staged pressure relief manifold for the ICI PVC reactor in

Wihelmshaven, Germany.

. Worked with the British navy in Barrow-In-Furnace, UK to specify and

develop a bulkhead pressure relief system for nuclear submarines.

. Suggested specifications changes to customers to reduce initial product

cost, lead times and maintenance.

. Member of ASME Subcommittee on Safety Valves and Subgroup on Pressure

Relief (Section III).

. Member of API 520 and 521 committees, task group chairman for 520 rupture

disk rewrite.

ITT Hoffman Specialty Indianapolis, IN

1972 - 1977 Product Design Engineer Steam traps, valves

(regulators), vents

. Designed pilot operated pressure and temperature regulators (1" through

6").

. Designed and instrumented a 6", 250 psig steam flow test loop for valve

stability and capacity testing installed at an Indianapolis Power and

Light substation. Interviewed fabricators and drafted the purchase order

after obtaining installation and steam use agreement with IPL.

. Designed a 7 piece welded stainless thermostat to replace a 16 piece

crimped and soldered phosphor bronze unit. Eliminated lead soldering

process and achieved a 45% cost reduction for sales exceeding 10,000

thermostats per year.

. Developed project management skills and learned the importance of

complete and updated project goals and task lists. Developed skills in

defining product development inputs, outputs, verification and validation

methods.

100326

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