Customer Service Years Experience

Sandra Chang

** ******** *****

PLAINVIEW, NEW YORK 11803

HOME 516-***-****

EMAIL - *************@*****.***

SUMMARY :

More than 20 years experience as a data processing professional developing

and maintaining

Batch and on-line systems in an IBM mainframe environment.

The applications have been in the banking business covering Bank

Teller/Platform Communication Systems, ATM systems, Customer Management

Systems, Auto/Home Loan Systems.

Responsible for the Full Project Life Cycle which includes

1). Analyzing Business Needs and Effectively Translating them into the

Technical Environment.

2). Design, Coding, Unit Testing, Integration Testing, Regression Testing,

Implementation, Documentation

and Post-Implementation Maintenance for the project.

3). Training and Coaching Junior Technical Staff.

4). Building Strong Relationships with Business Users.

HARDWARE:

IBM 360, 370, 390, 3081, 3084, 3090 SERIES

SOFTWARE:

Assembler, COBOL, COBOL II, OS/MVS/ESA JCL, TSO/SPF, VSAM, Idcams,

Panvalet, CICS, DB2, IBM Utilities, IBM MQS, Easytrieve Plus, File-Aid,

Intertest, Endevor, Librarian, Info Mgmt, ACAPS, ALS and Intercom.

EDUCATION:

BA in Accounting from Taiwan University

PROFESSIONAL EXPERIENCE:

06/84 TO 05/08

JPMorgan Chase Bank

Senior Technical Officer

05/00 to 05/08 - Chase Auto Finance/Chase Home Finance Department.

09/96 to 04/00 - Customer Service Management Department.

11/89 to 08/96 - Community Electronic Teller/Platform Systems Department.

06/84 to 10/89 - ATM Systems Department.

03/78 TO 05/84

Dollar Dry Dock Savings Bank

Assistant Treasurer

03/78 to 05/84 - Community Electronic Teller/Platform Systems Department.

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