Customer Service Manager

James Steven Phillips

http://fuzzygraphics.net

*************@**.**.***

2712A Byerly Drive Wilson, NC, USA, 27896 Cell phone: 252-***-****

Objective

To utilize a strong academic background, solid work history, excellent

communication and leadership skills to obtain a position which leverages my

capabilities while enabling myself to grow and improve in revolutionary

ways.

Education

Feb 2007 - April 2009: Kaplan University

Bachelors Science, Computer Science Summa Cum Laude

GPA: 3.96

Jul 2003 - Dec 2006: Wilson Technical CC

Associate, Computer Programming

GPA: 3.81

Summary of Skills

Programming and Other Skills

. SQL

. Flash

. COBOL

. C+

. Visual Basic

. XHTML and CSS

. Networking

. Microsoft Operating Systems

. Microsoft Office with emphasis on Access

. Adobe CS3 suite

. Major hardware and software issues

Professional Experience

Sep 2009 - Present: Alliance One International, United States of America,

Wilson, NC

Shipping and Storage Dispatcher/Seasonal Lead

Responsibility included running Bill of Lading and shipping manifest on an

SAP system. Also notify trucking company and customer of each shipment

made. Planned shipments and organized the workforce. Assured computers and

peripherals were functioning properly.

July 2008 - Sep 2009: Best Buy, United States of America, Rocky Mount, NC

Geek Squad CIA

Returned to work after a

brief hiatus. Combined my past supervisory skills and customer service

abilities with my computer experience and education to work with the highly

touted Geek Squad as CIA SR. However due to cut in hours for my team I

elected to step down to a part time position to help my team receive more

hours.

May 2006 - May 2008: Carolina Rim and Wheel, United States of America,

Wilson, NC Warehouse Manager

Reestablished in the workforce here while finishing my Associate Degree.

Organized the warehouse and helped established a more accurate inventory.

Interacted with customers and management on a regular basis.

Sep 2000 - Feb 2006: Alliance One International, United States of America,

Wilson, NC

Shipping/Storage Supervisor

Organized and maintained the shipping department. Planned shipments and

organized the workforce. Worked to assure correct documentation was

maintained with exported and imported materials. Assured computers and

peripherals functioned properly.

Nov 1999 - Aug 2000: Hamilton Ryker, United States of America, Union City,

TN

Quality Assurance Technician

Conducted extensive research to determine quality issues involved in tire

production at Good Year. Determined whether faults were due to raw

material, the processes or user error. Assisted employer and other staff

members in resolving quality issues.

Dec 1997 - Oct 1999: Leiner Health Products, United States of America,

Wilson, NC

Warehouse manager

Managed the warehouse in the evening. Assured accurate inventory and

followed cGMP practices.

Feb 1995 - Nov 1997: Pharmacia & Upjohn, United States of America, Clayton,

NC

Warehouse Associate

Processed shipments using FedEx, UPS, and Airborne systems adhering to FDA

cGMP guidelines. Interacted with customer service Generated invoice/packing

slips. Maintained inventory with daily cycle counts.

Sep 1984 - Feb 1994: Nortel, United States of America, Durham, NC

Associate II

Worked in all areas of warehouse, was including: order selecting, cycle

count and floor support. Co-chair of the plant's safety committee. Team

leader in the heralded team directed workforce for two years. Received

several certificates and recognition awards.

Honors and Awards

January 2003: Deans List

2003-2006

May 2005: National Deans List

2005-2006

March 2005: Phi Theta Kappa Inductee

January 2007-2009 President's List

References Available Upon Request

Contact this candidate