Post Job Free
Sign in

Customer Service Manager

Location:
Sweet Home, OR, 97386
Posted:
April 02, 2010

Contact this candidate

Resume:

**** ****** ****** ******* *. Samples, CPA 541-***-**** Cell

Sweet Home, Oregon 97386 *********@*******.***

[pic]

SUMMARY

Innovative finance professional with a well-balanced blend of public and

private experience. Self-starter with superior analytical and problem

solving abilities. Excellent communication skills and a team player.

Strong information technology skills.

PROFESSIONAL EXPERIENCE

ENTEK Manufacturing, Inc., Lebanon, Oregon 2006 to

2008

ENTEK is a privately held manufacturer of custom extruder equipment

replacement parts and turn key manufacturing lines for the plastics

industry with installations worldwide. ENTEK follows Lean Enterprise

techniques as developed from the Toyota Production System. Lean strives to

eliminate waste throughout the organization, leading to shorter lead times,

reducing non earning assets and improved profits.

Controller

Responsible for the entire accounting process, treasury, operational and

financial reporting, and maintaining banking and insurance relationships.

Oversee the accounting and revenue recognition for percentage of

completion, fixed fee, and time and material projects. Provide analytical

support to the manufacturing and sales departments in order to maximize

financial performance. Member of the management team setting company

policy and implementing organizational goals.

. Completed the implementation of a partially failed MS Dynamics Ax ERP

system conversion. This included bringing up the general ledger,

project, accounts receivable, accounts payable and inventory

management modules to a functional state.

. Reduced the financial month end closing cycle from 17 work days to 5

work days.

. Reduced average accounts receivable days outstanding from 101 days to

less than 40 days.

. Negotiated with the bank to grant an extension to bring loan covenants

into compliance. The Company was granted 12 months to return to

compliance, but was back into compliance within 6 months.

. Collected over $700,000 in at risk receivables up to 2 years past

due.

. Helped to reduce on hand inventory by 30%.

. Developed return on investment and total cost of ownership tools for

sales staff in order to increase sales closings and help potential

customers justify their investments.

. Implemented a plan that reduced the outstanding balance of the

operating credit line from a level of 99% to 0% between September 2006

and July 2007. Negotiated lower interest rates of 75 basis points

over a 2 year period.

. Implemented management reporting systems to track indirect labor time

and CNC equipment spindle run time in order to identify and manage

sources of lost productivity.

. Developed new labor, overhead and machine burden job costing rates

that had not been updated for 3 years.

. Participated in the implementation of a shop floor time collection

system for both labor and machine time by project and production

order.

. Participated in Lean projects to eliminate unnecessary procedures and

paperwork.

. Helped increase gross margins by 15%

William J. Samples

Page 2

Stimson Lumber Company, Portland, Oregon 1988

to 2006

Mid sized privately owned forest products company with over 2,300 employees

at 14 manufacturing facilities located in Washington, Oregon, Idaho and

Montana. The company also owns and actively manages approximately 500,000

acres of industrial timber holdings.

Regional Controller - Western Operations

Responsible for the complete accounting process, including general ledger,

invoicing, payroll, accounts payable, accounts receivable and fixed assets.

Direct management of the information technology group from 1990 through

2000, operating in an integrated AS\400 and Windows NT environment. Design

and implement information technology and accounting solutions to meet

changing operational requirements. Prepare annual budgets, rolling

quarterly forecasts and long-term cash flow projections. Develop extensive

management reports for use by operating personnel. Prepare monthly

financial statements and quarterly board of director reports. Prepare the

consolidated financial statements for external reporting. Develop

accounting policies and procedures. Evaluate business opportunities and

capital plant investments. Supervise staff levels as large as twenty-

eight, including eight professionals and twenty support staff.

. Led the effort to simplify the corporate structure by combining four

subsidiaries into the parent company, resulting in a streamlined and

more cost effective organization.

. Integrated three autonomous accounting departments into one

centralized office, generating cost savings in excess of $500,000

annually and significant operating efficiencies.

. Developed effective partnerships between finance and operations that

achieved strategic goals and improved operational performance.

. Prepared in depth financial analyses used in the evaluation and

financing of two major acquisitions consisting of five manufacturing

facilities and 120,000 acres of timberland.

. Led the effort to select, purchase and implement a corporate wide

hardware and software solution, eliminating three incompatible

installations and generating operating savings of over $350,000

annually.

. Designed and implemented necessary accounting and information systems

to maximize the efficiencies of the finance functions of acquired

business units.

. Successfully implemented a vendor managed inventory system covering

over 20 distribution centers of The Home Depot and other large retail

customers. Improved inventory control, reduced stock, improved days

to pay and greatly reduced short pays. Contributed to Stimson

becoming The Home Depot Vendor of The Year 2005 - Building Products

Division.

. Led the effort to design and develop a custom accounting and

management information system solution for one of the company's major

business units. Implementation resulted in accounting work force

savings of $125,000 annually, a 50% reduction in the time it takes to

produce month end financial statements and significantly improved

management performance reporting.

William J. Samples

Page 3

KPMG Peat Marwick, Anchorage, Alaska 1981

to 1988

Audit Manager

Progressively responsible positions from assistant accountant to manager,

July 1985. Responsible for all aspects of a diverse mix of audit

engagements, with a specific focus on financial institutions. Experience

with several business structures, including corporations, partnerships,

joint ventures and operating trusts. In addition to financial statement

audits, specific engagement experience includes profit improvement studies,

merger accounting, information technology conversions, internal control

reviews, public stock and debt offerings, and income tax planning.

Experience with Securities and Exchange Commission reporting requirements.

Taught continuing education courses on a national and local level.

. Participated in the merger of three distressed financial institutions

under an agreement with the Resolution Trust Corporation. Responsible

for converting the general ledger, loan and deposit databases from

three separate systems into one, without affecting customer service or

access to accounts.

. Participated in two financial institution profit improvement studies,

with the goal of increasing equity reserves to meet regulatory

requirements. Responsible for evaluating overall loan portfolio

quality and loan loss reserves. Evaluated individual branch

profitability contributions.

. Participated in an IPO for a statewide bank. Reviewed offering

prospectus financial information for accuracy.

. Participated in multiple mortgage revenue bond issues by a state owned

mortgage corporation. Reviewed financial information for accuracy and

reviewed underlying mortgage loan collateral for value and quality.

EDUCATION

Masters of Business Administration (June 2002)

University of Oregon, Oregon Executive MBA Program, Portland, Oregon

Bachelor of Science in Business Administration - Accounting (March 1981)

Oregon State University, Corvallis, Oregon

MEMBERSHIPS AND ACTIVITIES

. Certified Public Accountant, State of Oregon.

. St. John Fisher School Board Member 1994 to 2000, Chairman Finance

Committee 1995 to 1999.

. St. John Fisher Parish Finance Board Member 1995 to 2000.

. Tualatin Little League Board Member 1995 to 1996



Contact this candidate