Customer Service Manager

PROFILE

A self-motivated, career-focused technical professional offering well-

diversified experience in computer technology, coupled with an

outstanding project management and staff supervision background.

Skilled in analyzing and troubleshooting technical issues; able to

locate problems and implement corrective solutions. Quickly adapts to

new technologies and able to manage multiple tasks in a fast-paced

environment. Consistently delivers quick and timely service to all

customers, while representing company in a professional manner.

CAREER HIGHLIGHTS

Computer Technician: Hands-on experience building, rebuilding,

troubleshooting, and repairing computers. Able to set-up and maintain

wireless networking systems.

Operation Management: Managed all aspects of operations including

hiring, training, budgeting, cost-control, purchasing, and inventory

control.

WORK EXPERIENCE

ASSISTANCE LEAGUE OF CHARLOTTE, Charlotte, NC 2009 - Present

Computer Technician (Volunteer)

Manage storage of donated computer equipment. Perform computer

maintenance.

Select systems for refurbishment, based on highest potential resale.

Repair equipment

as needed. Install Microsoft software according to required

protocols.

. Over doubled the number of available systems and computer

components.

QDOBA MEXICAN GRILL, SEZ-TEC L.L.C 2004 - 2008

d/b/a / Charleston, SC, Charlotte, NC

General Manager

Successfully supervise all facets of daily operations and customer

service including hiring, training and staff development, marketing,

and maintaining inventory. Prepare and forecast budgets. Provide

quality and timely service to maintain customer satisfaction.

. First manager to break million dollar plateau at location.

. Increased annual profit by 64% from only a 5% increase in sales.

. Chosen to serve as a training manager and provide hands-on training

to other general manager.

SPRINT PCS (Kansas City, MO), Charlotte, NC 2001 - 2004

Customer Account Service Specialist

Effectively managed and resolved conflicts with customers on their

monthly statement through interpersonal and customer service skills.

Educated customers and promoted new service plans and products.

. Gained extensive knowledge of Sprint PCS proprietary software

including Premier, P2K and Clarify.

. Received several customer service Spotlight Awards: Jan. 2001 and

Jan., Feb., March, and April, 2002 for going beyond the call of

duty.

HERMAN'S CAF , Erie, PA 1989 - 2000

Night Manager/Project Manager

Supervised and managed all reconstruction activities including

interviewing and hiring subcontractors. Coordinated work schedules of

multiple teams. Set and achieved project time specific goals.

Handled accounts payable/accounts receivable. Successfully negotiate

with vendors/suppliers to ensure lowest available pricing, resulting

in increased profit margins.

. Created and built trust with company owner that resulted in

consistent promotions and added on responsibilities including

managing owners' personal and business finances, banking, and

related business duties.

. Successfully scheduled and completed all projects in a timely

manner, made decisions for purchasing, and stayed within

established budget.

. Made suggestions for enhancing company sales.

COMPUTER SKILLS

Operating Systems: DOS, Windows 9x, Windows XP, Windows 2000, OS2 Warp

Software: Word, Excel, Dreamweaver, Flash

Hardware: Troubleshooting, Installation and upgrade of PC Systems

Programming Language: Assembly, Basic, Pascal, C++

EDUCATION

Central Piedmont Community College, Charlotte, NC

Currently working towards Computer Engineering Technology Degree

CERTIFICATIONS

CompTIA A+, Essentials/IT Technician, January 2009

Cisco Systems Networking Academy

Certificate: IT Essentials I - PC Hardware and Software, July 2006

Central Piedmont Community College

Computer Engineering Technology, PC Support, July 2006

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