Customer Service Manager

DIANA R. BRENKE, CFM

**** **** ******* #** ********* CA 91302 818-***-****

*******@**********.***

A results-oriented Facilities and Administration Management Professional

with 10+ years of solid experience in progressively responsible positions

and proven achievements. Possesses a proven ability to organize &

prioritize multiple projects with divergent needs. Certified in Facilities

Management with the International Facilities Management Association.

KEY SKILLS

Project Management Customer Service Building Safety Teams Training /

TI Construction Financial Development

Projects Management Disaster Recovery / Contract Negotiations

Multi-Site Purchasing / Safety

Operations Receiving Environmental / Site Decommissioning

Ergonomics Vendor / Lease

Space Planning / Management

Relocations

PROFESSIONAL EXPERIENCE

Blue Shield of California Facilities Site Manager - Southern California

2005 - 2009

Responsible for programming, space planning and layout of all office space

for 7 locations throughout So.California.

. Efficiently and economically maintained all leased offices; ensuring

compliance with all local, State, Federal, and OSHA requirements.

Managed and directed in-house staff of 8 with budget $6+ million.

. Supervised and coordinated $6.5 million relocation of LA facilities in

only 8 weeks. Brought in multi-million dollar Relocation/Tenant

Improvement Projects for San Diego & Costa Mesa offices on time and

under budget.

. Evaluated and revised policies, procedures and standards; providing

optimum service to 1,000+ customer group.

. Accountable for all phases of office construction and relocations

including preliminary research and design, cost estimating, project

approval, scheduling, bidding, and supervision of all aspects from

conception to completion.

. Maintained standards for interior design elements choosing finish,

furniture, upholstery, floors, and accessories.

. Reduced facilities maintenance and parking costs by $93,000 through

outsourcing and chargeback initiations.

NBC Universal Senior Manager, Facilities and Administration 1996 -

2005

Responsible for feasibility studies, development, design, OSHA

regulations, security standards, budgets, and site supervision for major

build outs and renovations, including responsibility for work order

budgets of $200,000+.

. Determined and implemented improvements to facilities and workflow;

analyzing and organizing office operations to achieve maximum

efficiency with savings of $160,000+.

. Increased productivity, saving more than $41,000 annually by

mechanizing manual methods.

. Planned and managed office and department moves, including

consolidation of inventories, personnel, and administrative

procedures. Saved over $78,000 in transition of 26th floor

workstations to Studio.

. Established and maintained systems to turn around 99% of employee

requirements in less than 24 hours.

. Coordinated all maintenance activities and negotiated equipment

maintenance agreements.

. Ensured facilities met OSHA regulations and security standards.

Issued appropriate purchase requisitions/orders (phones, computers,

etc); coordinating with business and vendors to ensure proper

installation and set up.

. Solicited vendor bids, set up vendor service accounts and processed

accounts payable documents.

. Developed and maintained positive rapport with business units,

vendors, management and all employees.

. Provided office administration for all employees, new hires, and temps

including parking passes, office supplies, telephone and computer set

up and software, business cards and stationery, visitor passes, and

employee badges.

Internship & Rideshare Office Coordinator

. Coordinated all aspects of Universal Rideshare program: carpool info,

bus passes, reward incentives, updates.

. Assisted the Placement and mentoring of 75+ college and high school

ROP interns throughout Universal.

ADDITIONAL EXPERIENCE

Executive Assistant, Jerry Weintraub's Management Three; serving many

high-profile celebrities

EDUCATION

IFMA Certification CFM - Certified Facilities Manager

Mankato State University Bachelor of Science - English &

Communications

St. Cloud State University Graduate Studies - English

CERTIFICATIONS & PROFESSIONAL AFFILIATIONS

International Facilities Management Association (IFMA) ( IFMA Corporate

Real Estate Council (CREC) ( Executive Board IFMA, SFV Chapter '05-'10

( City of Calabasas Traffic & Transportation Commissioner, '97-'05 &

Chair, '02-'05 ( City of Calabasas Public Safety Commissioner, 2005-

Pres & Chair, 2006-Pres ( Las Virgenes Unified School District Area

School Safety Committee.

Contact this candidate