Human Resources Customer Service

LEE RODRIGUEZ

*** ****** ****

Mobil: 512-***-****

Leander, TX 78641

E-mail: *************@**********.***

SUMMARY OF QUALIFICATIONS

. Resourceful, innovative, and results-oriented professional

possessing over a decade of diverse and extensive working

knowledge in Human Resources with specialization in recruiting &

talent acquisition

. Proven experience in full life cycle Recruiting, Benefits

Administration, Employee Relations, and Training

. Recognized for exceptional customer service, client relations, and

problem-solving abilities while promoting a positive attitude

regarding the organization

. Generate results through strong work ethics and a commitment to

excellence in all projects and assignments as with being a team

player, working effectively and directly with management to

accomplish goals

. Diverse recruitment experience in industries of: Information

Technology, Human Resources, Accounting & Finance, Contact

Centers, Retail, Municipal, and Military (USMC).

OVERVIEW OF BUSINESS COMPETENCIES

Business Development Strategic Planning

Problem Solving

Account Management Client Relations

Team Leadership

ONGOING EDUCATION AND TRAINING

PC Software (MS Office, PeopleSoft, Kronos, ADP)

Time Management

Professional Communications Skills

Selling Against the Best

Certification Course for PHR Designation

Professional Selling Skills

PROFESSIONAL EXPERIENCE

LEE RODRIGUEZ ENTERPRISES - Leander, TX

Senior Recruiter / Consultant

2006 - Present

. Performed full life cycle recruiting functions to include entering

applicant & client information into HRIS databases; applicant

prescreening and interviewing; travel arrangements; scheduling;

provide benefits information; team leadership and assistance in

other HR disciplines as needed (HR Generalist).

. Identify recruiting sources and candidates nationwide for

independent clients within various industries and markets to meet

organizational objectives as with assisting in other HR

disciplines as needed (HR Generalist).

. Determine eligibility of all candidates considered for open

positions they were applying for and that each applicant met all

prequalified requirements during the prescreening and interview

process while adhering to all federal, state and local

requirements (i.e. EEOC, HIPAA, ADA, FMLA, FLSA, etc.)

. Provided professional recruiting services for Dell, IBM, NCR,

First Level Technology, Smartech, and Manpower Professional in the

hiring of Sr. SAP Consultants, Engineers, Developers, HR

Professionals, Accounting & Finance, Field Technicians, and other

specialize level positions.

FIRST LEVEL TECHNOLOGY - Austin, TX

Technical Recruiter

2005 - 2006

. Provide multiple and various administrative functions within a

wide variety of complex procedures and processes to include

applicant tracking, recruiting reports, applicant pre-screening,

scheduling, etc.

. Researched and identified recruiting sources and candidates

nationwide to reach organizational objectives to create a more

diverse workforce through full cycle recruiting in a large

structured corporate environment.

. Provided client relations using management skills through

interpersonal communications to provide hiring recommendations to

field service managers.

. Positions recruited for: Field Service Technicians with various

knowledge and skills in retail, POS and PC base type of equipment

(i.e. NCR).

. Determined eligibility of all candidates considered for open

positions they were applying for and that they met all

prequalified requirements during the prescreening and interview

process while adhering to all federal, state and local legal

requirements (i.e. EEOC, HIPAA, ADA, FMLA, FLSA, etc.)

DELL COMPUTER, INC. - Round Rock, TX

Business Sales Consultant

2001 - 2005

. Provide business solutions to IT organizations and clients through

migration and virtual infrastructures via online orders and

services.

. Assisted in the training of new team hires and peers (Team

Mentor).

. Adherence to all federal, state and local legal requirements and

regulations.

LEE RODRIGUEZ ENTERPRISES - Cedar Park, TX

Contract Recruiter / Consultant

1999 - 2001

. Performed and partnered in various professional career services to

include resume writing, job search/placement, coaching,

outplacement services, and contract Recruiting services for EZ

Corp, SITEL, Professional Career Services, and Providian

Financial.

. Participated in professional development and training seminars as

with coordinating and attending various open houses, career fairs

and networking functions.

. Managed recruiting budgets, local and national advertisements of

print media, web site ads, planning and execution of several

job/career fairs, vendor partnerships, screening and interviewing

of applicants.

. Performed and assisted in other HR related functions as needed

(i.e. Employee Relations, Benefits, Payroll, HRIS, etc.).

. Direct report to the Vice President of Human Resources at EZ Corp

responsible for filling all Corporate Executive, Technical, and

Administrative positions (i.e. CIO, COO, General Counsel,

PeopleSoft Analyst, Java Programmers, DBA, Technical Support

Manager, PC Technicians, Staff Accountants, etc.).

. Spearheaded the initial hiring efforts in the start-up of a new

600 seat Customer Relations Management call center (SITEL, Inc.).

Positions recruited for: Customer Relation Managers, Section Team

Leads, Analyst, PC Technical Support, Telecommunications

Specialist and other administrative and support personnel.

Key Accomplishments

1. Exceeded projected staffing goals in filling over 600

positions within a five-month period, maximizing profitability

in having a fully staffed Call Center and earning a

performance bonus for meeting set goals.

SEARS HOLDING COMPANY - Round Rock, TX

Senior Recruiter

1993 - 1999

. Research and identify recruiting sources to reach organizational

objectives to create a more diverse workforce by providing

personal development, training and supervision to recruiting team

members.

. Managed related tracking and reporting systems, consult with

managers on corporate business strategies, department structures,

staffing needs, and recruiting goals.

. Identify and coordinate recruitment activities at professional

conferences, job fairs, nonprofit organizations and company

outsourcing.

. Writing of professional and technical job descriptions, newspaper

ads, technical journals, and web site postings.

. Assisted and supported other HR related functions as needed (i.e.

Employee Relations, Benefits, Payroll, HRIS, Training, etc.)

Key Accomplishments

1. Research, developed and implemented an applicant tracking

database to maintain over 21,000 applications and resumes,

thereby effectively reducing HR administrative and processing

cost by 35%.

2. Recognized by management and peers with awards for Recruiting

Excellence and Service, receiving departmental Performance

Bonus and selected Employee of the Month.

UNITED STATES MARINE CORPS - Austin, TX

Enlisted & Officer Procurement Recruiter

1987 - 1993

. Successfully maintained the highest level of professionalism in

providing exceptional recruiting services to obtain assigned goals

and objectives for enlisted and officer candidates.

. Provided extensive planning, forecasting and maintenance of

statistical data in a full cycle recruiting environment to obtain

enlistment goals.

. Coordinated and participated at various recruiting activities to

include job fairs, professional conferences, nonprofit

organization, high schools, colleges and universities.

Key Accomplishments:

1. Received numerous awards for recruiting

excellence given by the Commanding Officer, Commanding General,

Commandant of the Marine Corps, and the Department of the Navy. I

was honorably discharged as a Staff Non-Commissioned Officer.

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