Project Manager

Bill Diamond

[pic]H: 206-***-**** ? C: 860-***-**** ? ********@*****.***

Results-focused Project Management Professional who consistently meets

project objectives, schedule and budget. Demonstrated executive experience

in financial management, team leadership, systems and operational

implementations.

. Led 9-month $6M implementation of child care assistance system. Directed

efforts of two subcontractors off site, in house IT team and on site

operational staffs while simultaneously managing $4.5 million operational

project.

. Directed and led procurement and implementation of $6.6M common front end

system linking seven human service agencies.

. Managed up to 70 developers/technical staff in final implementation year

of Massachusetts child support collection and disbursement system.

Strong leader and relationship builder who develops and mentors top-

performing teams.

. Managed $19M, 18-month medical claims processing system implementation

including vendor management and coordination of multiple state teams in

finance, auditing and medical operations.

. Directed 9 month effort to implement web based eligibility system for

State's Children Health Insurance Program.

. Exceptional ability to direct technical programs and people, as well as

translate customer needs into system requirements.

. Develops successful relationships with internal and external stakeholders

including client executives, advocates, community organizations, and

provider/managed care organizations.

Astute problem solver who turns business challenges into opportunities.

. Led turnaround of highly-visible, $16 million program; resolved 6-week

backlog and brought back to compliance by coordinating efforts of remote

IT staff and operational staff.

. Drove $1 million annual savings via key role in consolidation/merger of 3

departments into 1.

. Improved productivity while decreasing staff 10% by implementing 1st

incentive-based compensation program in cost based contract.

Education & Professional Development

Masters in Public Administration, Temple University, Philadelphia, PA

Bachelors in Political Science, Drexel University, Philadelphia, PA

Project Management Professional, PMI certified

Lean Enterprise Institute Webinars

"Strategy Deployment in Action: One Executive's Perspective" - Pascal

Dennis & David Brule

"Forward to Fundamentals" - Jim Womack & John Shook

Professional Experience

Affiliated Computer Services (ACS)-State Health Care ($5 billion business

process outsourcing provider)

Portfolio Manager, Enrollment & Eligibility Services, 2007-2008

Seattle, WA

. Managed $90 million portfolio providing enrollment and eligibility

healthcare products and services to 11 states.

. Laid groundwork for $250+ million in potential opportunities by

developing business plan for "health connector" services.

. Key role in proposal development and presentation for projects in 3

states projected to add $13 million in new revenue.

Regional Vice President, 2005-2007 / Site Operations Director, 2000-2007

East Hartford, CT

. Managed $5 million annual contract with Connecticut for managed care

enrollment broker services and eligibility processing for Children's

Health Insurance Program. Led 55 staff. Also oversaw NYC Site Director

and $16 million contract.

. Held responsibility for IT systems and support, security, HIPAA

compliance, administration, call center, QA, HR, training, eligibility

processing, operations, and facilities.

Lockheed Martin IMS (government contractor providing information management

services)

Director, Operations, 2000 / Project Director, Health Care Systems &

Services, 1997-2000 Wash., DC

. Managed business development initiatives; developed data on potential

markets, designed MIS prototypes for presentation.

. Directed operations for company's Electronic Benefit Transfer projects in

19 states.

. Led implementation of child support enforcement systems in Pennsylvania

and Wisconsin totaling $20 million. Filled several roles including

interim director on critical project in Massachusetts. Managed 70

developers/technical staff and $6 million budget.

State of Connecticut

Acting Commissioner, Office of Health Care Access (Chief Executive

Officer), 1995-1997 Hartford, CT

. Directed issuance of Certificates of Need to healthcare facilities and

set net revenue limits for all 36 acute care hospitals.

Project Director, Office of Policy & Management, 1994-1997

. Managed $6.6 million project to design/implement common front-end

solution to link information systems of 7 agencies.

Prior: Deputy Commissioner / Deputy Medicaid Director / Medical Program

Manager / other positions

. Led 300+ staff including Directors of Administrative Support/Facilities,

Audit, Finance, HR, and IT in 15 statewide locations.

. Progressively rose through the ranks from Management Intern to Deputy

Commissioner.

Volunteer Experience

Swedish Cancer Institute - 2008-2009

Cancer Education Center-patient service; also assisted Informatics

Specialist with "Patient Experience Mapping" and interview guide

development

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