Sales Representative

KURT A. SHERRY

*** ***** ******* ****** ( Lake Orion, Michigan 48362

248-***-**** ( ****.******@*****.***

SUMMARY

A self-motivated, dedicated manager and sales professional with broad-

based expertise in the areas of customer service, sales planning,

business development, financial analysis, title/loan processing,

marketing, process improvement, new hire orientation, and

training/development. Collaborates with management to create

strategies for recruiting and leading a highly competitive staff. An

adaptable, results-oriented contributor who utilizes strong

communication skills and business savvy to maintain a company's

position at the forefront of the industry.

EXPERIENCE

DIRECTBUY OF METRO-DETROIT NORTH, Rochester Hills, Michigan

2009-2010

Marketing Manager

Recruited, hired and trained staff of phone room. Daily monitoring and re-

directing staff to accomplish goals and exceeding benchmarks. Create and

administer trainings individually/group to educate on new procedures and

motivational techniques. Work directly with management to create strategies

to strengthen marketing opportunities and increase company revenue. Analyze

daily reports to measure performance of club and employees. Meet with

clients face to face to explain company in detail and benefits.

VOLKSWAGEN OF AMERICA, Auburn Hills, Michigan 2004-2009

Remarketing Department Sales and Service Advocate 2007-2009

Coached and developed representatives in processes and procedures,

facilitating achievement of brand loyalty goals and business objectives.

Directed escalated customer calls, providing excellent customer experience.

Managed Better Business Bureau, Attorney General, and customer complaint

letters from receipt to resolution. Guided service for Volkswagen, Audi,

and Bentley dealers nationwide. Facilitated bi-monthly new hire

orientation sessions. Acted as liaison between sales/service and other

remarketing departments. Provided management with constructive feedback

regarding knowledge gaps and training opportunities.

Remarketing Department Sales and Service Representative 2004-2007

Facilitated sales of vehicles, guiding inspection, purchase, and turn-in

process. Produced final invoices and directed unsecured loans approvals.

Created and monitored automotive financing loans. Acted as corporate

liaison for customers and dealerships. Led training of new employees.

Generated dealer end-of-lease payoffs. Oversaw Volkswagen and Audi Direct

website.

SUBURBAN NISSAN Troy, Michigan

New Vehicle Sales Consultant 2004

Served as a Certified Nissan Sales Representative. Developed new business

and generated incentive mailers for customers based on manufacturer rebates

and offers. Increased customer base with extensive use of walk-ins, phone

and internet as well as implemented new marketing using the internet, mail,

and telephones.

SKALNEK FORD, INC. Lake Orion, Michigan

Sales Consultant 2003-2004

Acted as Master Certified Sales Consultant and Master Certified Internet

Sales Representative. Developed returning client base through phone and

mail contacts. Generated incentive mailers for customers based on

manufacturer rebates and offers.

FIRST MORTGAGE CORPORATION Southfield, Michigan

Mortgage Broker 2002-2003

Developed clientele by using mailers, referrals, and cold calling.

Established excellent customer rapport, provided superior customer served

and created personal feedback survey confirming high level of customer

satisfaction.

EDUCATION

NORTHWOOD UNIVERSITY, Midland, Michigan

Bachelors of Business Administration, Automotive Marketing and Management,

2002

COMPUTER SKILLS

Microsoft Office Suite, Oracle, Citrix, Database Administration

PERSONAL

Enjoys fishing and golf.

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