Assistant Supervisor

MANOEL FRANCO

************@*****.***

479-***-**** or 966-6877

Education

M.A. in Educational Technology

December 2009

University of Arkansas – Fayetteville, AR

B.A. in Regent Bachelor’s of Art – Software and Media Development

May 2006

West Virginia University – Morgantown, WV

Associate’s Degree in Software Development

December of 2002

Universidade Estácio de Sá – Rio de Janeiro, Brazil

Professional Experience

Spring International Language Center – University of Arkansas -

Fayetteville, AR

August 2007 to December 2009

Computer Lab Assistant (Graduate Assistant)

In charge of helping students, faculty, and staff incorporate various

computer technologies in their jobs and tasks. Also, responsible for

supporting users with the implementation of intranet and Internet

resources, maintaining resources, creating of audio materials,

maintaining and configuring PCs, monitoring and managing

computer labs, preparing presentations, reporting statistics,

designing interactive web pages, documents, small RIAs (Adobe

Air/SQL, HTML, CSS, javascript), creating backup and restoring

systems for the everyday activities and temporary setups of the

Intensive English Program.

Walton College of Business – University of Arkansas - Fayetteville, AR

Summer 2007

Technical Support

In charge of the Help Desk at the Technology Center; responsible

for installing software and fixing computers, helping staff and faculty

with configurations, computer devices, peripherals, network

devices, usage of desktops and laptops, also for imaging, cloning,

and restoring PCs and laptops for backup purposes.

Wal-Mart Incorporation

Charles Town, WV

From October 2006 to 03/22/07

Accountant Assistant

In charge of counting cash, checks, and all kinds of payments

received, data entering, balancing money, and preparing bank

deposits. In charge of opening and closing the office’s safe and

cash balances.

West Virginia University

Morgantown, WV

2004-2006

Proctor and Help Desk of the Language Learning Resource Center of the

Intensive English Program at WVU.

In charge of helping faculty and staff with computer technology

solutions for their everyday tasks. Also in charge of computer lab

proctoring, PCs and Macs setups, maintenance and management

of the lab activities such as sharing resources on the intranet and

Internet, administering and managing servers (NT4.0 and 2003)

and other technological implementations, design of documents and

webpage for special programs of the Foreign Language

Department and Intensive English Program.

Other Skills and Personal Characteristics:

• Fluency in Brazilian Portuguese, English, and Spanish

• Great cultural and human diversity awareness

• Creativity

• Enthusiasm

• Honesty

• Someone you can depend on

Personal and Professional REFERENCES

David Grahamme (Former Supervisor)

University of Arkansas - Spring International Language Center – 479-***-****

Tracy Dingess (Former Supervisor)

West Virginia University - Foreign Language Dept. 304-***-****, extension

1105

Sandy Kizer (Former Boss)

Walton College of Business – Technology Center – 479-***-****

Kathern Haines (Former Supervisor)

Wal – Mart # 2566 304-***-****, extension 184

Contact this candidate