Terry F. Hickel

**** ********* **. **

Hutchinson, MN 55350

Phone: 320-***-****

E-Mail: ablsk2@r.postjobfree.com

SUMMARY:

___

I am a detail-orientated professional, fact based decision maker and

creative problem solver, offering over 20 years of experience encompassing

numerous aspects of Quality Engineering, Quality Control Supervision, and

Process and Industrial Engineering. A few areas of expertise and knowledge

are:

. Six Sigma Green Belt Certified. Strong background in statistics and

quality tools (SPC, DOE, FMEA, Root Cause problem identification, and

Corrective Action procedures).

. ISO9000 and ISO13485 requirements, documentation, implementation and

auditing.

. Continuous improvement of products and processes, and cost and waste

reduction.

. Supplier Management, assessment, certification and auditing.

PROFESSIONAL MEMBERSHIPS:

_____

American Society for Quality (ASQ)

EDUCATION:

______

Bachelor of Science - Industrial & Management Engineering - Montana State

University, Bozeman, MT. 1976

Continuing Education:

. Worcester Polytechnic Institute: 2008, Advanced Problem Solving and

Root Cause Analysis.

. ACIST Medical Systems, 2006, Six Sigma DMAIC Training.

. Pillar Management Associates: 2002, ISO 9001:2000 IATCA QMS Lead

Auditor Training.

. Perry Johnson, Inc,: 1998, QS9000 training. - 1998, APQP, FEMA, PPAP

Training.

. 3M Corporate Quality: 1997, Understanding Customer Expectations

Facilitator training. - 1997, QS9000 Implementation training. -1996,

Team Problem Solving Leader training. - 1996, Roadmap to problem

solving Facilitator Training.

. Computer Literate. MS (Word, Excel, PowerPoint, and Project). Minitab,

Statgraphics, Project Work Bench, and more.

PROFESSIONAL EXPERIENCE:

____________

ACIST Medical Systems Inc. Eden Prairie, MN. QUALITY and QC

ENGINEER 2005 - Present

Wrote procedures for, managed, maintained and reported all company Key

Quality Measures and trending. Wrote procedures for and oversaw incoming

inspection and first part review operations, established AQL levels based

on supplier performance and capabilities, and maintained Supplier Quality

and Delivery metrics and SCARs. Wrote procedures for and oversaw:

Nonconforming Materials Review, and Metrology programs. Wrote procedures

and work instructions for, managed and maintained product certification

and release programs. Constructed design and process FEMAs, and

performed Risk Analysis. Complaint investigation and analysis.

Contract QUALITY ENGINEER (Through Temporary Contract Placement Services)

Aerotek CE (Temporary Contract Placement Services).

QUALITY ENGINEER - ACIST Medical Systems, Inc. Eden Prairie, MN.

2005

Wrote test method validation procedure. Wrote test protocols, performed

test method and test fixture validations, process capability studies,

gauge R&R studies for product measurement devices. Complaint/failure

analysis, and risk analysis.

Entegee Engineering Technical Group (Temporary Contract Placement

Services).

QUALITY ENGINEER - EcoWater systems, Inc. Woodbury, MN.

2004 - 2005

Wrote ISO Work Instructions for injection and blow molding processes

and assembly processes. Completed process capability for processes

involved, gauge R&R studies for product measurement devices. Installed

operator SPC based process capability.

QUALITY ENGINEER - United Plastics Group, Inc. New Hope, MN.

2003 - 2004

Internal Quality Management System (QMS) auditor. Passed ISO re-

certification audit. Supervised 7 Quality Auditors. Performed and

managed material review operations. Implemented and managed incoming,

in-process and final inspection methods and processes. Tracked and

analyzed defects, determined root cause, developed processes, systems,

work instructions and corrective actions to reduce or eliminate the

defects. Defects reduced by 83, and output increased by 100%.

QC Inspection Services, Inc. (Temporary Contract Placement Service)

SUPPLIER QUALITY ENGINEER - Toro Purchasing Co. Bloomington, MN.

2002 - 2003

Evaluated Supplier Quality Management System (QMS) assessed strengths

and gaps, assessed risks, worked with supplier to establish action

plans, and assigned classifications. Evaluated and reported on 1200+

suppliers. Initiated supplier corrective action requests, evaluated

responses, tracked progress and followed up with suppliers. Maintained

and updated, Purchasing ISO procedures, forms and Work Instructions.

Maintained and updated Approved Supplier List (ASL).

Hutchinson Technology Inc. Hutchinson, MN. ADVANCED QUALITY ENGINEER &

PROGRAMMER ANALYST 1999 - 2001

Led cross-functional, multi-location teams. Determined critical metrics

for all products. Determined user, engineering and customer requirements.

Managed and maintained project plans. Developed and implemented systems

and procedures to satisfy goals and requirements.

. Reduced new product development cycle by 33%, and increased

Development Groups efficiency by over 20%.

. Received HTI Caption Quality Award for increasing Measurement

accuracy, improving ability to distinguish differences between lots

of parts, dramatically reducing problem identification time, and

reducing time to respond to customer queries.

3M Company

Abrasives Systems Division - St. Paul, MN. 55144

1984 - 1999

DIVISION SENIOR QUALITY ENGINEER - division resource for ISO9000 &

QS9000 documentation and registration activities. Statistical process

control, design of experiments, test method development. Product and

process development and improvement. Raw materials specifications,

supplier quality and certification.

Abrasives Systems Division - Alexandria, MN. 56308

1976 - 1984

PLANT QUALITY SUPERVISOR - Supervised 11 Quality Inspectors, Provided

SPC training. Monitored and analyzed non-conformances and complaints

for root cause, reported findings and recommended corrective actions.

SENIOR SYSTEMS ANALYST - managed plant wide computer activities and

applications. Developed plant expense forecasting systems and other

systems and applications.

PROCESS AND INDUSTRIAL ENGINEER - developed and maintained piece part

measurement standards. Oversaw cost and waste reduction, productivity

and methods improvement, and process optimization efforts.

MILITARY RECORD

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U. S. Army Staff Sargent E6 January

1968 - August 1970

RADAR Platoon Leader, responsible for supervising and training the

platoon, site location selection, plus maintenance and repair of

equipment.

COMMUNITY SERVICE:

______

Since 1989, I have donated time to establish computerized information

systems in 4 small Minnesota church communities. Activities included all

phases procurement to architecture design, implementation and the

development of the necessary process and procedures to support and enhance

their infrastructure. Also repaired and upgraded their equipment.

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