Post Job Free

Resume

Sign in

Customer Service Human Resource

Location:
Washington, PA, 15301
Posted:
August 25, 2010

Contact this candidate

Resume:

Sara A. La Salvia

**** ****** ******, ***. *

Pittsburgh, PA 15206

724-***-****

ablsgu@r.postjobfree.com

Professional Full Time Payroll Specialist, BNY Mellon

Experience: Pittsburgh, PA

June 2010 - Present

Responsible for performing all payroll processes for numerous,

multi-state companies

Conduct payroll processes legally and ethically

Research and advise employees on various payroll issues and

concerns

Maintain accurate and confidential records of employee payroll data

Full Time Accounting Clerk, Ajilon Professional Staffing,

Pittsburgh, PA

March 2010-June 2010

Temporary position contracted with The Bank of New York Mellon

Worked with Payroll Specialists to maintain, enter, and verify

confidential payroll data

Administered payroll activities by following guidelines and legal

requirements

Used problem solving and customer service skills to respond

efficiently and effectively to employee inquiries

Oversaw payroll processes for various multi-state companies

Full Time Compensation Intern, 84 Lumber Company

Eighty Four, PA

June 2009-August 2009

Produced proposals for current and potential Outside Salesmen (OS)

and Contractor Sales Representatives (CSR)

Generated and updated cost savings reports, underperformer reports,

etc.

Worked with Benefits and Employee Relations departments as needed

Prepared and studied salary analyses to determine employee

compensation

Provided support to the Compensation Director on various HR

concepts, practices, and procedures

Education: Bachelor Degree in Human Resource Management

Minor in Psychology

Indiana University of PA, Indiana, PA

Major GPA: 3.35

Graduation: December 2009

Experience: Part-time Customer Service Associate/Cash Handler, Old Navy,

Indiana, PA

August 2008-Present

Assist customers in choosing merchandise geared toward specific

preferences

Effectively use cash register to complete Point-of-Sale

transactions

Work with managers and other employees on projects

Answer customer questions in a knowledgeable and timely manner

Ensure customer satisfaction with every visit by providing quality

customer service

Part-time Shoe Associate, Kohl's Department Store,

Washington, PA

June 2006-October 2009

Organized and stocked merchandise according to store maps

Handled money in sales transactions

Provide quality customer service

Created and printed sign displays using computer programs

Collaborated with all management to create new ideas for the store

Part-time Cashier/Deli Clerk, Foodland,

Washington, PA

January 2003-September 2007

Provided high quality customer service by examining customer needs

Resolved customer conflict through independent problem solving

Issued change to customers in Point-of-Sale transactions

Worked independently and efficiently on assigned tasks

Skills: Remarkable interpersonal skills

Ability to multi-task while working under pressure

Assertive leadership qualities

Work well in teams

Exceptionally hard worker

Outstanding oral and written communication skills

Detail and goal oriented

Ability to take initiative

Microsoft Office 2003, 2007

Activities: Society for Human Resource Management (SHRM)

Fall 2008-Present

Co-Chair of Community Service, Fall 2009-Fall 2010

Take active leadership role in gathering information and scheduling

volunteer opportunities for organization

Co-Chair of Public Relations, Fall 2009-Fall 2010

Present marketing strategies to organization on how to recruit new

members

Update information on organization bulletin board to keep current

members informed on upcoming meetings, events, and workshops

Keep online services, such as Facebook, up-to-date

Phi Beta Lambda (College Level Future Business Leaders of America)

Fall 2008-Present

Volunteered with Boys Scouts of America

Marketed organization to recruit new members

Attended Two National Fall Leadership Conferences

Attended Two State Leadership Conferences

Attended National Leadership Conference

Participated in various fundraising activities

50/50 Raffles

Sarris Candy fundraiser

Sheetz Coupon Fundraiser

Valentine's Day Rose Sale/Basket Raffle

The Entertainment Network

Fall 2007-Spring 2008

Hospitality Committee

Helped provide recreational and social programs to students

Productively operated in teams to prepare food/snacks as per

artist's request

Promptly offered additional services to the artist, such as

transportation

Set up and cleaned up dressing rooms before and after performances

Awards: Deans List: Fall 2005, Fall 2006, Spring 2007, Spring 2008, Fall

2008, Spring 2009, Fall 2009

2nd Place in Human Resource Management at Phi Beta Lambda State

Leadership Conference, April 2009

3rd Place in Human Resource Management at Phi Beta Lambda National

Leadership Conference, June 2009

3rd Place in Business Communication at Phi Beta Lambda State

Leadership Conference,

April 2010



Contact this candidate