CYNTHIA D. SCOTT

303-***-****

ablkl7@r.postjobfree.com

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Summary:

A dynamic QA team lead with depth in managing customers, developers,

infrastructure and QA to deliver robust business solutions. Seasoned, able

to handle complex priorities, multiple technologies and challenging

situations. A QA professional with more than 10 years of experience in a

fast paced environment that supported 9 development teams, 40 applications

and many projects across a multitude of technologies and tools.

QA Skills:

Automated testing, load/performance testing, agile, XP, black box, white

box, and gray box manual testing, writing test cases and test plans,

creating test estimates, SDLC, waterfall

Tools:

QALoad, Selenium, TestPartner, QADirector, Optimal Trace, QARun, Reconcile,

NetInsight, IE, Firefox, AppWorx, TrackRecord

Supported Technologies:

Web applications (internal and external), SQL, MySQL, PL/SQL, Java, J2EE,

PHP, Tomcat, Apache, JBoss, Hibernate, Spring, Linux/UNIX, Oracle 10g,

JasperReports, .Net, client/server applications, HP/UX, SAS, UNIX shell

script, Micro Focus COBOL, Progress, IBM Mainframe (OS 390), MVS JCL, JES3,

IDMS, COBOL

Professional Experience:

Reed Business Information Highlands Ranch, CO 1996 -

2010

QA Lead 2005 -

2010

. Led the QA initiatives for the RBI training division to create the

user views supporting the variety of functionality to be deployed

across customers, trainers and revenue monitoring

. Reduced the cost model for contract resources resulting in cost

savings of over $10K per year

. Administrator for TrackRecord supporting 4 databases used by about 15

development teams and 100s of their business partners, trained new

users, customized databases, performed regular maintenance including

clean-up and upgrades, resolved issues

. Performed vendor management and administrative support for all

Compuware QA tools

. Drove the methodology of use across all QA teams

. Evaluated and recommended open sources tools to reduce annual spend on

QA tools

. Team lead for 3 employees and up to 10 contract QA team members with

responsibilities including reviewing resumes, interviewing candidates,

training, assigning project work, maintaining relationships with all

of our business unit clients and development teams, as well as

employee performance reviews

QA Analyst 2000 - 2005

. Contributed to a successful project that ported a suite of mainframe

applications to Java/Oracle/Unix and all of its associated interfaces

within a 3 year timeframe

o Designed a reporting system to track the work of 15 QA

contractors so that daily progress could be conveyed to upper

management on this mission critical project

o Created an abbreviated users manual for AppWorx to be used by 5

departments

. Participated on an Oracle upgrade project converting 10 applications

from 9i to 10g

. Facilitated a weekly meeting with development and operations teams to

review items ready for migration to production prior to an official

change management team

. Learned business processes to test changes for 18 applications used by

8 departments crossing several business units

Product Support Representative

2000 - 2000

. Supported and trained employees on 10 applications while the team was

transitioned from Product Support to Quality Assurance

Customer Service Lead 1997 - 2000

. Wrote a users manual for a third party paid fulfillment system that

the vendor also began using for the application

. Instituted a rewards program to inspire Customer Service

Representatives go above and beyond their required metrics without

adding extra money to our budget

. Assisted with audit preparation for our paid subscriptions

. Team lead for 10-15 Customer Service Representatives with

responsibilities that included reviewing resumes and interviewing

candidates, training new employees, monitoring phone calls, reviewing

written correspondence, resolving irate customer problems, reporting

department metrics on a monthly basis

Customer Service Representative 1996 - 1997

. Answered an average of 180 phone calls per day regarding controlled

and paid subscriptions across 120 publications

. Trained new customer service representatives on our policies,

procedures and applications

. Trained development staff on our procedures and applications so that

they could help improve them

Education and Training:

Priority Management, October 2006

MSProject 2000 - beginning, August 2005

IT as a Service Organization, July 2005 (Ouellette & Associates)

SQL, February 2004

Managing the Test Process, March 2004 (Software Quality Engineering)

Systematic Software Testing, June 2003 (Software Quality Engineering)

Custom Fundamentals of UNIX, September 2002 (Batkey-Howell)

Shell Programming, September 2002 (Batkey-Howell)

Custom Web Programming Overview, September 2002 (Batkey-Howell)

Custom HTML/JavaScript, September 2002 (Batkey-Howell)

Systems Testing & Quality Assurance Techniques, March 2001 (C/J System

Solutions, Inc)

Intro to Oracle: SQL and PL/SQL, December 2000

Producing Results with Others II, April 1998 (TRACOM Corporation)

Effective One-to-One Coaching Program (CEDAR International)

Interpersonal Managing Skills, (Learning International)

Collaboration Skills: Creating Value through People (Reed Elsevier

Business Information)

Orientation: The Key to Employee Commitment (Mountain States Employee

Council)

Lead Worker Training (Mountain States Employee Council)

Psychology major, University of Colorado - Denver

Psychology major, University of Northern Colorado

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