Sharon Roland

PO Box A****, Chicago, Illinois, **690

773-***-**** l abliww@r.postjobfree.com

QUALIFICATIONS & SKILLS

Five years of call center customer service experience; strong phone, heavy call

volume

Professional and personal in relating with clients and co-workers

Self-motivated, detail-oriented; a dependable and reliable worker

Type 75 WPM, skilled in touch 10-key and alpha-numeric 10,000 strokes data entry

Multi- tasked in general office procedures

EXPERIENCE T ax Preparer l H &R Block, Chicago, IL l Dec 2004-April 2009

Prepared income tax return forms for individuals and small businesses

Interviewed clients to obtain additional information on taxable income, deductible

expenses and allowances

Reviewed financial records, such as prior tax returns, income statements and

expenditure documents to determine return

Utilized tax software programs to compute taxes owed, prepare atypical returns

and calculate preparation fees based on complexity of returns and time preparing

forms