Customer Service Sales

Wednesday Harper

*** ******** *****

McDonough, GA 30253

678-***-**** (Home); 678-***-**** (Cell)

Email: ********@*******.***

OBJECTIVE

Highly personable self-motivated Financial Administrative Professional with more than 10 years experience in the

areas of account management, sales processing and call center operations within the finance, sales and

communication industries.

SELECTED EXPERIENCE

Oct. 2002 Wells Fargo Financial, Stockbridge, GA

To Present Regional Loan Documentations Specialist

• Responsible for processing and reviewing all mortgage loans for the Region

• Acts as escalation point on all real estate issues

• Resolve any accounting, payment, and invoicing issues

• Support Responsible branch regarding profitability including customer service and

compliance

• Interpret current policies and procedures while entering and analyzing applicants

documentation

• Provide excellent customer service to both clients and loan officers, ordering all

verifications, titles, insurance and appraisals; Submitting files, clearing all stipulations,

securing final approval, and scheduling loan closings

• Train, direct and answer any and all questions staff may have

Work independently in a fast paced and stressful environment. Report directly to Regional Loan Administration

Supervisor.

Apr. 2000 Wells Fargo Financial, Huntsville, AL

To Oct. 2002 Loan Officer

• Responsible for processing, booking, and closing loans

• Responsible for developing and maintaining sales and business development

• Actively sold all branch products and services at every appropriate opportunity

• Supported branch manager in all activities regarding profitability including credit policies,

credit extensions, customer service, and collections

• Qualified loan applicants to ensure they met company requirements

• Communicated extensively and effectively with the public monitored existing accounts on

a daily basis for accuracy, payments, and collections.

Daily duties upheld in a fast paced and stressful environment and reports directly to Branch Manager

Sept. 1997 Sharp Communications, Huntsville, AL

To Apr. 2000 Sales Representative

• Marketed cellular phones, pagers, and accessories building a progressive customer base

• Handled billing issues and accounts receivables and customer service

• Help facilitate new software integration and train new employees

• Generated monthly inventory reports

Proficient in Microsoft Office programs specifically; Access, Excel, Outlook, Word and WordPerfect. Also

experienced user of Data Management Systems, and Internet/Intranet

Education

BS Business Administration Management, Alabama A&M University 1997

Affiliations and Current Volunteer Relationships

Alpha Kappa Alpha Sorority, Inc., Anointed 2 Plan, Poised Pretty & Pink youth girls mentoring program

Salary Requirements-50k+/per year

Contact this candidate