JON CHARLES AGERS

** ********* ****** ****** ( Las Vegas, Nevada, 89138

702-***-**** ( abl9lo@r.postjobfree.com

INFORMATION TECHNOLOGY: Project Management, Operations, and Infrastructure

Tested technology and business professional, with more than 10 years

experience (combined with MBA and MSIM degrees) in the effective

application of technology to solve complex problems. Uniquely able to

assess business situations and develop innovative new technology based

processes to improve performance and reduce cost. Extremely effective in

identifying, and creatively overcoming barriers to success. Readily

communicates with both technical and non-technical stakeholders.

AREAS OF EXPERTISE

Project Management ( Network Administration ( Negotiations ( IT Strategy (

Communications

Client Relations ( Technical Support ( Training ( Staff Management ( System

Analysis

Process Development ( Vendor Relations ( Team Development

Customer Service ( System Improvements ( Strategic Planning

PROFESSIONAL EXPERIENCE

TRNXS.NET ( Las Vegas, Nevada ( May 2009 - September 2009

A Teleheath software company that provides billing, reconciliation,

fulfillment and website development for online pharmacies and medical

providers.

Project Manager

Project manager for all software development efforts for the company's new

Telehealth initiatives to set up doctor-patient consultation and to provide

electronic medical record (EMR) services via the Internet. Built and

managed two development teams which specialized in financial transaction

processing and web based enterprise applications. Developed look and feel

for web based projects including public facing web sites

(www.summerlinhealth.com, www.instacare.com) and documented process flows

for new back end production systems which included fulfillment, billing and

customer management.

. Mapped development effort through progressive elaboration, workflow

analysis and process flow modeling.

. Translated flow diagrams into MS Project work breakdown structures

(WBS) used for software development, progress tracking and management

reporting.

. Successfully planned and executed the move of company call center to

new physical location.

. Negotiated with service vendors to provide insurance processing and

reconciliation services for company internet properties.

Bechtel-SAIC Company (BSC) ( Las Vegas, Nevada ( October 2008 - March 2009

BSC is a joint limited liability company created by between Bechtel

National Inc. (BNI) and Science Applications International Corporation

(SAIC). A project focused organization providing the Management and

Operations functions to the Yucca Mountain Project (YMP). BSC operated

under contract with the United States Department of Energy (DOE) to design,

license, construct and operate phases of the YMP.

Project Systems Analyst

Coordinated the activities to establish retrieval procedures, processes and

systems to assemble and respond to requests for discovery materials and

Nuclear Regulatory Commissions' (NRC) requests for information during the

licensing procedure for the Yucca Mountain Project.

JON CHARLES AGERS ( Page 2 ( abl9lo@r.postjobfree.com

Bechtel-SAIC Company (BSC) CONTD.

. Led the effort to develop a system to migrate the entire data

repository of the Yucca Mountain Project from archival media to online

storage facility.

. Improved existing information systems capabilities, system interfaces

and integration capabilities to support the project's information

retrieval needs.

. Created work breakdown structures to support process re-engineering.

. Technical writer who developed training curriculum for new software

deployments.

SELF EMPLOYED ( Las Vegas, Nevada ( October 2007 - May 2008

A private consulting company specializing in business process reengineering

and system development.

Consultant

Worked with companies to evaluate the business impact and determine

feasibility of new and existing projects using risk analysis and process

modeling. The work effort targeted business process reengineering and

providing recommendations.

. Developed network communications plan consisting of satellite updates

and maintenance requirements for digital display outdoor advertising

company.

. Led site surveys and authored findings reports for potential new

business locations for a billboard advertising company.

. Evaluated requirements for software program designed to provide

automated foreclosure services for financial company.

. Determined equipment requirements and staffing levels for financial

services company.

KEYON COMMUNICATIONS HOLDINGS ( Las Vegas, Nevada ( January 2002 - February

2007

Acquisition and Communications company providing high-speed wireless data

networks, broadband connectivity and VOIP services to more than 14,000

subscribers in 12 states.

Director of Information Technology

Technical leader of company who analyzed business and technical risks in

the design, execution and management of new software services (signal

strength geo-location, order processing, billing services, and trouble

ticketing) and hardware devices (customer premise equipment, circuits,

routers and switches). Managed engineering and field technical staffs in

the creation, management and servicing of network infrastructure and

subscriber equipment.

. Spearheaded hardware development for 4 generations of customer

premise equipment (CPE), reducing total cost of CPE by 292% (from

$585 per unit to $200 per unit) while increasing functionality and

decreasing size.

. Negotiated interconnect agreements which saved the company in excess

of $500,000 per year in services and support fees.

. Wrote product specifications, managed development and oversaw

deployment of CRM/Diagnostic/ Billing system (BrightEdge Manager)

that provides corporate backbone of day to day operations.

. Reduced the cost of consumable supplies such as cable, connectors,

tape and fittings 25% by creating a centralized purchasing plan for

all markets.

CERTIFIED AIRLINE PASSENGER SERVICES (CAPS) ( Las Vegas, Nevada ( May 2000

- Jan. 2002

A start-up company providing off airport check-in and baggage services to

the travelling public at 13 Las Vegas hotels as well as Alamo Rental Car.

CAPS was the first private company authorized by the FAA to provide these

services to the flying public.

JON CHARLES AGERS ( Page 3 ( abl9lo@r.postjobfree.com

CERTIFIED AIRLINE PASSENGER SERVICES CONTD.

Manager of Information Technology

Project manager working with technology partners to develop new technology

and improved processes to check in airline passengers and their luggage.

Identified and developed new business locations and provided training for

employees.

. Project Manager working with the FAA, Unisys and Arinc to design and

implement new software to provide a single user interface to operate

multiple airline check-in systems (This system is the forerunner of

today's multi-airline self-check kiosk systems)

. Technical Analyst on the Federally funded Strategic Alliance for

Passenger Airline Safety (SAFPAS) initiative to improve passenger and

baggage processing.

. Designed, implemented and managed a single-user interface baggage-

tracking system using bar-code and RFID scanners.

. Coordinated installation of network infrastructure and hotel counters

by ordering circuits, working with airline technology groups, hotel

engineering services and McCarran International Airport support

personnel.

CONSECO FINANCE (formerly Green Tree Financial) ( Tempe, Arizona ( July

1997 - November 1998

Fortune 500 company and leading provider of financial security for term

life, health and retirement needs with more than 4 million costumers.

Imaging Systems Administrator

Developed a process to archive financial documents to optical disc and

developed a database to track, locate and retrieve documents for

distribution via the Internet to company field offices throughout the

continental United States, dramatically cutting the time required to

refinance mortgages by 2 weeks.

. Developed a first-of-its-kind system and database with the ability to

scan, archive and retrieve more than $5.3 billion worth of home

mortgages, allowing field offices to search, view and print files

from the system without having to wait for delivery.

. Improved operations processing by 62% by organizing field offices to

properly prepare financial documents prior to shipment to the imaging

facility.

. Increased processing capacity 500% without adding personnel or space

by replacing legacy scanners with new, high-speed equipment.

. Supported a two shift team of more than 75 employees through systems

optimization, technical support and maintenance of servers, scanners

and desktops.

EDUCATION

Master of Business Administration ( Arizona State University ( Tempe,

Arizona

Master of Science in Information Management ( Arizona State University (

Tempe, Arizona

Bachelor of Science in Industrial Technology ( Arizona State University (

Tempe, Arizona

CERTIFICATIONS/ WORKSHOPS

SAP Certifications: SAP20 - R/3 Overview, SAP50 - R/3 Basis Technology,

BC400 - ABAP Workbench

FileNet Certification: Supporting IMS for Windows/NT ( Eli Broad Graduate

School of Management

Process Mapping Executive Program ( Cardiff: Informs Designer

Intern: Honeywell, Inc ( Commercial Aviation Systems Division

Certificate of Achievement in Project Management ( Villanova University

Currently taking 8 week preparation course for PMP v.4 certification - I

will be taking PMI PMP exam in 12 weeks

Contact this candidate