WADE C. SCHIEBER

**** ******** ******

Green Bay, Wisconsin 54304

920-***-****

abl2j8@r.postjobfree.com

SUMMARY

Conscientious problem-solver and proven leader with diverse experience in

operations and management. Background in process improvement, change

management, project and program management, hardware and software

evaluation, selection, purchasing and implementation. Demonstrated

effectiveness building rapport, coordinating, communicating with and

training all levels of staff and management. Direct supervisory

responsibility for staffs of three to 135.

PROFESSIONAL EXPERIENCE

HUMANA, INC. 05/2000-04/2010

A Fortune 100 company that markets and administers health insurance.

Technology Project Manager, Green Bay, Wisconsin (04/2007-04/2010)

Managed hardware and software upgrades of the company's primary workflow

system.

. Coordinated rapid infrastructure expansion of the company's primary

workflow system four-fold to over 215 total Web, application, SQL

database and Citrix servers; the bulk of which was accomplished within

two years.

. Pioneered the company's use of VMWare ESX servers to economically replace

physical servers and implemented 64-bit servers, where possible, to make

the workflow infrastructure more robust.

. Managed testing and implementation of software upgrades and patches,

coordinated changes with vendor, business, and technical support areas.

Streamlined the installation of these upgrades with application

installation scripting tools.

. Served as liaison to the vendor for all issues relating to their workflow

product. Helped develop a reporting and accountability process to resolve

these issues.

. Helped the workflow team comply with corporate standards of software

certification and server requests, access, and monitoring.

Technology Project Manager, Louisville, Kentucky (05/2000-04/2007)

Effectively coordinated simultaneous corporate-wide projects to

streamline and integrate several healthcare provider contract processing

systems.

. Supported the corporation's primary payment system. Oversight for

testing, Sarbanes-Oxley compliance, and front-end integration with Citrix

XenApp servers. Helped strategically plan and architect an environment to

support a rapidly expanding user base.

. Led development efforts to create a hands-on training environment for the

company's primary claims processing system which significantly reduced

errors by new hires. Coordinated integration of numerous support systems

to closely parallel production processes.

. Helped manage development of the company's Internet healthcare provider

portal. Coordinated business needs with technical support staff to

maintain this fast-changing Web site.

. Managed an application development team to create a Web-based workflow

system to process healthcare provider contracts. This system

eliminated the use of legacy "green screens" and significantly reduced

contract processing cycle time. Selected for this role to quickly

organize and direct this development within a very short timeframe.

. Led proof of concept of several Enterprise Master Person Index (EMPI)

products to accurately identify and cross-reference providers across

six disparate systems. Helped plan strategic implementation of this

product - the first EMPI application to handle complex provider data.

. Reassigned to project management role after EMPI implementation was in

jeopardy. Successfully coordinated joint development of this product

with the vendor and held vendor responsible for fixing over 800

identified bugs, resulting in a quality product that is widely used

throughout the company.

KENTUCKY BOARD OF NURSING, Louisville, Kentucky 06/1996-05/2000

A state government agency that licenses and regulates all nurses

practicing in the state of Kentucky, including education, licensure

status, fee payments, complaints and disciplinary actions, approved

programs of nursing and continuing education providers.

Manager, Information Resources

Upgraded and maintained the computing and communications systems for this

35-person government agency, saving significant money and manual effort.

Managed all technology resources (personnel, budget, contracts, and

organization goals/guidelines). Supervised five employees. Acted as

liaison with the State Department of Information Systems.

. Integrated an imaging system to automate processing of renewal

applications and fees.

. Integrated an interactive voice response (IVR) system to accept

electronic payments, and a fax on demand system to automate redundant

requests for forms and reports.

. Established the systems architecture to integrate Web-enabled renewal

applications and Web-based electronic payments, eliminating the need

for customers to mail or personally deliver payments.

. Leveraged the existing infrastructure while developing strategic (long-

range) information resources plans. These detailed strategic plans

were used by the state government as a model for other agencies to

follow.

. Transitioned a government regulatory agency from a text-based, Unix

computing environment to graphical computing on a fully integrated

Windows NT network.

GENERAL ELECTRIC, Louisville, Kentucky 07/1995-06/1996

A multinational American technology and services conglomerate. In 2009,

Forbes ranked GE as the world's largest company.

Senior Consultant/Project Leader (Contractor through Keane, Inc)

Directed development of an Oracle-based system to track and administer GE

service contracts throughout the country.

. Coordinated efforts of business leaders, programming staff and DBAs in

this project by using Joint Application Development (JAD).

As a Business/IT Analyst, assisted GE's customer service call center and

marketing executives in defining needs. Evaluated marketing, inventory

control and distribution, receipts, contract renewals and existing

systems, then presented system solution alternatives.

. Established project time line and intermediate objectives using MS

Project.

. Wrote system specifications for COBOL, Visual Basic and Unix

programmers, identifying data needs, table layouts and properties, and

associated SQL and PL/SQL.

. Thoroughly documented new system with graphic illustrations of system

use and process flow using MS Access, Word and PowerPoint.

. Presented complexities of system interactions to business staff,

programming staff and end users in an easy-to-understand format.

. Accommodated changing business requirements throughout the project.

KENTUCKY TRANSPORTATION CABINET, Frankfort, Kentucky 10/1990-07/1995

A state-funded department charged with building and maintaining U.S.

highways and Kentucky state highways, as well as regulating other

transportation related issues.

Senior Consultant/Project Leader (Assistant to CIO) (Contractor through

SCB, Inc)

Helped formulate statewide policy on computer/software use and security

awareness. Synthesized audit results, upper management guidance, end user

needs and numerous references to develop a computer User's Guide still in

use throughout the state of Kentucky.

Conducted a future needs analysis to determine the most suitable type of

help desk system to support 2000-user WAN; assisted in help desk

implementation. Analyzed bar coding and other identics solutions to

upgrade/automate statewide inventory system.

Performed business analysis of forms and documentation flow throughout

the division; initiated a system to convert paper forms and documentation

to electronic format, enabling electronic submission and more expedient

processing.

Directed analysis, development and implementation of an electronic

information retrieval system for 120+ county clerk offices throughout the

state.

NUREMBERG ARMY HOSPITAL, Nuremberg, Germany 08/1989-06/1990

A large (225-bed) United States Army hospital with 10 supported health

clinics.

Special Projects Leader (Assistant to CIO)

Oversaw fielding requirements for a multi-billion dollar computer system

designed to manage the health care information of hospital patients

throughout the Department of Defense.

Developed a reporting process and the first users manuals for this system

(Composite Health Care System-CHCS) which is now in worldwide use.

Directed technical and administrative information systems support for the

hospital and its ten outlying health clinics. Analyzed users' technical

problems and formulated solutions/recommendations. Initiated and

negotiated contracts with vendors for procurement of information systems

equipment; wrote needs requirements and justification documents.

EDUCATION

BS in Management and Engineering, United States Military Academy, West

Point.

Graduate studies in Business Administration, Florida Institute of

Technology.

Graduate level Training Management programs, Military.

Continuing education in technical and management areas via classes and

seminars.

TECHNOLOGY TOOLS

Win XP, MS Server 2003, MS Server 2007, VMWare ESX Virtual Servers,

Physical to Virtual (P2V) Server Cloning, Win NT 4, Win 9x, Unix, AIX,

MVS, OS/390, CICS, Novell Netware, Citrix XenApp (formerly Citrix

MetaFrame Server and Citrix Presentation Server), Terminal Server, MS

Exchange Server, MS Proxy Server, MS Internet Information Server,

Cheyenne ArcServe, RightFax, Omtool Fax Sr., Mercator Enterprise Broker,

Healthcare.com EMerge, Eclipsys Sunrise EPI

SQL Server 2005, SQL Server Reporting Services (SSRS), MS Access, VSAM,

DB2, IDMS, Oracle 6/7, Oracle Developer/Designer/Reports, MS Visual Basic

5, MS Visual Basic for Applications (VBA), HTML, XML

.NET Framework 3.5, TCP/IP, Bay Hubs & Switches, Ethernet/Fiberoptic

Bomgar Remote Control, Remote Desktop, MS Office 2003/2007, Visio 2003,

MS Project, Lotus Notes 6.5, HP OpenView, Coradient, SiteScope

Monitoring, MS Outlook, Rumba, Terminal emulation software, MS FrontPage,

Adobe PageMaker, Netscape/Internet Explorer, Dragon NaturallySpeaking,

McAfee VShield, Symantec Norton Utilities, Symantec pcAnywhere, Dial-up

Networking

SunGard MacessEXP Scanning/Workflow, Macess I-MAX, WorkPoint, HP/EDS

MetaVance, IBM (Initiate/Madison) Aligndex Master Provider Index, IBM

Content Manager, IBM Enterprise Information Portal, FileNET Panagon

WorkFlo, Hyland OnBase, Microcomputer Technologies Inc. OCR for Forms,

Macess I-MAX

Show 'N Tell, Lucent, Nortel

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