Raquel Olague

**** *** ****** ** *** ***, Wyoming, Mi. 49519

Email: abkxve@r.postjobfree.com

616-***-****

OBJECTIVE: To secure a position for current employment opportunity.

EXPERIENCE:

2010-Present: Fifth Third Bank-Kentwood, Mi / Bilingual Customer Service

Representative

Provide excellent customer care to customers regarding daily

transactions, addressing inquiries, and problem resolution, in

accordance with Fifth Third Bank policies.

2008-2008: MRG Translations-Holland, Mi / Translator/Transcriber

*Translated and transcribed highly confidential material

provided by Ottawa County jail/court, provided extreme accuracy.

2007-2007: Walcott Farms-Allendale, Mi / Interpreter

*Interpreted on per diem basis for Managers and employees on

distinct farms. Through interpretations, was able to provide

conflict resolution between employers and staff.

2006-2010: InterCare Community Health Network-Holland, Mi / Front

Office Specialist

*Answered multi-lined phones, scheduled appointments, triaged

calls, updated patient demographics, checked in patients,

collected co-pays, registered new patients, verified insurance,

reminder calls, ordered medical forms, translated for Dr's or

nurses when needed and provided great customer service.

2005-2006: Macatawa Area Express-Holland, Mi / Phone Operator-Data Entry

*Answered multi-lined phones, scheduling, provided information

to new customers about service, educated customers how to use

public transportation, data entry, handled cash and checks on

daily basis, provided great customer service.

2004-2005: Taco Bell-Holland, Mi / Shift Manager

*Assigned and oversaw daily duties to employees, ensured

accuracy, cleanliness, speed of service and hospitality,

promoted excellent customer service, handled large amounts of

cash on a daily basis, deposited cash at the of my shift, took

daily inventory of food and product, handled customer

complaints.

2000-2003: Macatawa Area Express-Holland, Mi / Phone Operator-Data Entry

* Answered multi-lined phones, scheduling, provided information

to new customers about service, educated customers how to use

public transportation, data entry, handled cash and checks on a

daily basis, provided special one on one travel training with

children who were not sure how to use the route system, provided

superior customer service.

1998-2000: Kid Spot-Holland, Mi / Assistant Manager

*Ran register, merchandised, daily maintenance of the store,

oversaw and assigned daily duties to employees, held monthly

meetings with team members to ensure great customer service,

opened and closed store, handled large amounts of cash and made

daily deposits.

EDUCATION: Olympia Career Training Institute May 2005-

February 2006

Medical Administrative Assistant

**Completed six weeks of externship at Mary Free Bed

Rehabilitation Hospital

SKILLS: Bilingual (Spanish) Phone Operator

HIPAA Trained

(Read, Write, Translate) Filing/Copying

Management

Type @ 39 wpm Chart Preparation

Scheduling

Medical Terminology Update Demographics

Sourcing

Registering New Patients Triage Calls

Great organization

Insurance Verification Data Entry Speed

of Service

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