Engineer Manager
Resume:
Career Summary
Successful support specialist. Hands-on individual with demonstrated
accomplishments in project management. Created training documentation and
process documentation for team, operations and management. During the
course of my career, I have enjoyed a series of steady promotions with
increasing responsibilities.. I am innovative and an excellent problem
solver while meeting the business objectives of the firm. Proven ability
to learn
Summary of Qualifications
* Technical professional with 20 years experience in computer related
positions encompassing PC's, servers, mid- range and mainframe computers.
* Versatile, organized and results oriented professional.
* Proven team leader and bottom line contributor developing new
internal computer procedures as well as expanding and maintaining
established protocols.
* Demonstrated leadership in creating, implementing and managing
computer contingency and company data security programs including Sarbanes
& Oxley compliance.
* Background includes project cost estimation, problem solving,
coordinating multiple projects under tight deadlines and strong
implementation abilities.
* Excellent organization, administrative, interpersonal and
communication skills.
Product Proficiencies
Tivoli Storage Manager software (5.1 - 5.5.x)
Microsoft Office products including Word, Outlook, Visio, Excel, and
Project.
RACF
SAP R/3 Security Administration
ABARs including Mainstar Backup Recovery Manager
IBM and StorageTek Tape Storage Subsystems, ACSLS and IBM optical libraries
Professional Experience
CSC - Computer Science Corporation
5/09 - present
System Engineer - Software testing
Responsibilities include creating process and procedures documentation.
Developed and executed test scripts for Mainframe, desktop and open systems
environments. Creating and maintaining Excel spreadsheets for tracking and
result comparisons. Providing management with Excel spreadsheets for
trending and problem analysis.
BlueCross BlueShield of South Carolina
4/2008 - 5/2009 Senior Network Engineer - Backup Storage ITSM
ICT/NH backup and storage. Partner in improving current Tivoli Storage
Managed production non-host environment. Created plan for implementation
of Medicare environment. Assisted with documentation of Disaster Recovery,
in addition to developing process and procedures for the TSM environment.
Provided after hours support
The Home Depot, Atlanta, GA
8/02 - 3/08 Senior Systems Engineer - Backup Storage ITSM
Data Storage Management. Implemented Tivoli Storage Manager 5.1., 5.2,
5.3 & 5.4.1. Supported virtual tape library setup using EMC's Clarion
Disk Library. Coordinated conversion of over 1800 TSM clients from z/OS to
Open Systems (AIX) environment. Implemented STK/SL8500 using ACSLS.
Supported ABARS using Mainstar ASAP/BRM. Implemented new tape environment
and converted over 20,000 magstar tape to 3592 en processes. Supported
backups of Unix/AIX, Novell, NT servers with IBM's Tivoli Storage Manager.
Managed DASD using TeraClouds, Spacefinder/Datafinder. Supported TSM
server 5.2 and upgrade to 5.3 - z/OS. Experience with HSM, SDSF, ISPF,
JCL, SRDF. Provided after hours support
7/00 - 8/02 Senior Systems Engineer - Disaster Recovery
Contingency Plan Coordinator. Responsible for development and maintenance
of Information Technology Disaster Recovery procedures. Coordinator and
support team of Disaster Recovery exercises. Developed best practices for
data backup and off-site storage and rotation for over 1000 stores and 7
regional store support centers. Z/os and AIX platform recovery. Provided
after hours support
5/98 - 7/00 Senior Systems Engineer- Data Security
Team member responsible for hands-on management of employee mainframe and,
server access PC Security and virus identification/protection. Supported
NT, Novell, AIX Lotus Notes for end user access. Implemented SAP R/3
Security for Argentina store(s). Participated in new employee orientation
for data security best practices. Provided after hours support
Crawford & Company, Atlanta, GA
9/89 to 5/98 Senior Contingency Plan Coordinator, IT Security
Responsible for hands-on management of employee mainframe, server access,
PC security and virus identification/protection. Maintain Information
Technology's disaster recovery plan, assist management with IT corporate
polices and procedures. Supervise Lotus Notes administration as well as
LAN user maintenance.
* Facilitated a more cost efficient method of delivering employee id
access by reorganizing and restructuring internal procedures.
* Successfully out sourced key backup routines from in-house function
to a vendor supported "hot site" resulting in improved reliability and
reduced costs.
* Systematized and improved procedure for measuring disaster recovery
plan performance.
* Improved delivery of employee mainframe access by designing new
internal methods for requesting access.
8/89 to 7/90 Contingency Plan Administrator IT Security
Responsible for RACF and VMSecure user maintenance, worked with outside
vendors on training videos and disaster planning. In addition, established
and maintained "USER ID" database using Dbase IV and developed project
schedules utilizing Microsoft Project.
* Managed the design and introduction of IT employee security
orientation.
* Created train the trainer process with supporting documentation.
* Reduced response time for USER ID implementation permitting quicker
online availability.
* Created an internal system of project scheduling for improved
internal control.
Education/Training:
- Microsoft Office Suite of Products
- SAP R/3 Security Administration
- IBM Tivoli Storage Manager -Implementation, Total Integration, DRM
- Project Management
- Visio
- Audit and Security of Windows NT Server (MIS Training Institute)
- UNIXTM training workshop
- UNIXTM introduction to shell scripting
- RACF Systems Administrator Class
Personal:
American Red Cross - Volunteer
Habitat for Humanity - Volunteer
Providence Hospital - Volunteer
Professional and personal references furnished upon request
Contact this candidate