Customer Service Data Entry

ABIGAIL WHITAKER

**** ****** ** #*** . **********, LA 71115

Cell 832-***-**** . E-mail *************@*******.***

OBJECTIVE

TO OBTAIN A POSITION OF RESPONSIBILITY WITH AN

ORGANIZATION THAT WOULD VALUE MY DIVERSE WORK

EXPERIENCES AND UTILIZE MY KNOWLEDGE OF DATABASE

ADMINISTRATION FOR THE PURPOSES OF COMPANY GROWTH.

INTERESTS

PROFICIENT IN MICROSOFT OFFICE, WINDOWS 7, WINDOWS

95, WINDOWS 98, WINDOWS 2000 EDITION AND WINDOWS

XP. KNOWLEDGEABLE IN USE OF COMPAQ, IMAC, HEWLETT

PACKARD, APPLE AND DELL COMPUTERS. EXPERIENCED IN

OFFICE ADMINISTRATION AND MICROCOMPUTER

ADMINISTRATION ALONG WITH 10 KEY BY TOUCH.

EXPERIENCE

AUGUST 2008 - AUGUST 2010 CEVA GROUND

Rating & Billing Clerk III

Develop and maintain excellent service to internal

and external customers. Ensure accurate and timely

processing to maximize margin and revenue.

Coordinate rating, auditing and billing functions.

Research and resolve data entry problems. Correct

billing errors. Manifest charter bills. Update

customers list. Ensure data entry staff is up to

date with policies and procedures. Enter and review

billing by service level in the computer. Answer

customer questions. Perform other duties as

assigned.

April 2007 - August 2008 First American Title

Escrow Assistant

Responsibilities include gathering accurate

information, pre-closing maintenance and

post-closing follow-up on assigned files. Send out

status letters, lender loan packages, title

commitments by FedEx and Houston Express. Organize

and maintain customer information to ensure

accurate and timely follow up. This includes

dealing with details of a highly confidential

nature. Also adhere to time guidelines when

distributing incoming and out coming correspondence

with cost-conscious considerations.

March 2004 - April 2005 Whitaker Express

Office Assistant

Responsibilities included data entry, answering

incoming calls, filing, customer service, billing,

and appointment settings for deliveries.

September 2000 - January 2004 Houston Apartment

Association

Resident Credit Reporting Subscriber

Responsibilities included data entry, answering

incoming calls, faxing, filing, billing, greeting

members and residents. Responsible for the use of

Access for eviction information and billing.

Imported records received from the courthouses and

also assisted in the IT department.

Education

April 2001 - October 2002 Remington College

Associate of Applied Science Degree in Internet

Information Systems

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