Customer Service Manager
Resume:
Janet McGill
Salt Lake City, UT 84103
**********@*****.***
Profile
Fully committed to providing the highest possible standards of customer service and support.
Team leader with a proven ability to train, supervise, motivate, and evaluate customer service representatives.
Pro active; can be depended on to complete a task under minimal supervision.
Out going happy personality who understands and appreciates the importance of a job well done.
Skills
Basic Accounting, MS Word, Excel, PowerPoint, Access, Typing 45+ w.p.m., Integrated Projects, QuickBooks,
Completed 290+hours case studies, Accounts Receivable, Accounts Payable, Strong problem solving
People skills, telephone skills
Experience
Deseret Industries, Murray 6/2008 – Current
Responsible for meeting daily goal of 3,000 pieces of clothing inspected and ready for sale.
Sole ‘floater’ on production line who decides where needs are and fills them.
Trusted employee who works some evenings alone and unsupervised.
Receptionist, Sandy LDS Employment Center 10/2008 –
7/2009
Greeted patrons and aided them in their job search endeavors.
Navigated the LDS website, entered all information concerning visits of patrons.
Completed several special projects, including creating and organizing new file system.
Customer Service Assistant, Flyers
1/2005 – 10/2007
Cultivated strong customer relations and client loyalty as a result of dedicated customer service.
Improved store quality of cleanliness to optimum levels.
Organized display merchandising and sale announcements using promotional materials.
Exercised a mature, diplomatic approach to solving numerous problematic issues.
Store Manager, Arco am/pm 1/1995 – 2/2001
Planned, developed, and implemented cost effective procedures thereby increasing store sales more than 3% over previous year for
3 consecutive years.
Managed the HR function in the areas of staffing and training for a staff up to 25 employees.
Oversaw the implementation of organizational policies and procedures. Monitored performance of personnel with written and
verbal communication every 6 months.
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Built a teamwork environment that encouraged hard work and collaboration. Motivated employees to achieve personal goals by
charting/graphing individual performance.
Responsible for product ordering and placement for monthly sales.
Assistant bookkeeper responsible for bank deposits, daily balance sheets.
Education
Salt Lake Community College, Studying for a Certification in Business Administration
Bakersfield College, General Studies
West Hills College, Certification Heavy Equipment Operations, Welding
References
Sue Looney, Director LDS Employment Services 801-***-****
BJ Baum, Supervisor Deseret Industries, Murray 801-***-****
David Blake, Retired Former Missionary Manager 801-***-****
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