Angela M. Griffin

P.O. Box **** ? St. Louis, Missouri 63116

314-***-**** ? abksca@r.postjobfree.com

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Profile: Skilled professional who offers the expertise of a Registered

Medical Assistant with an Associates Degree, Phlebotomist experience along

with exceptional, customer service skills with proven, recognized results.

Professional Experience:

August 2010-Current Take Care Health Clinic

St. Louis, Mo

Medical Assistant

Ensures the smooth operations of the clinic with the goal of a positive

patient experience with every encounter

Greets patients with a smile and assists them through the registration

process

Extends a warm and caring approach to all our patients with a respect for

the diversity of all patients

Keeps patient informed of wait times and manages visit expectations

Prepares patients, in exam room, for the NP to facilitate center patient

flow

Collects and verifies all pertinent demographic data including insurance

information, identification, and applicable consent forms and scans them

into the EMR

Informs patients of any applicable co-pay and forms of acceptable payment

Performs eligibility checks by using on-line or telephonic methods as

needed

Assists in maintaining center cleanliness by cleaning exam rooms before

and after patient use and at the end of the day and other duties as

needed

Maintains a clean and welcoming appearance of the Take Care Health

Clinic, assists in daily cleaning activities

Stocks centers with needed supplies for patient care

Facilitates timely closings of clinics and follows closing procedures

Performs other duties as determined by the Clinic Coordinator or Market

Manager

Performs clinical tasks and activities as delegated to ensure quality

care is delivered and patient safety is maintained

Performs vital signs and point-of-care testing as requested by the

provider

Assists Providers in processing documentation related to patient care

Elevates patient concerns/immediate patient care needs immediately to the

Provider on duty in the clinic

Monitors patient waiting area for cleanliness and safety issues

Customer Service/Marketing

Cross-sells services (ex: flu-shots, vaccines, sports/camp physicals)

Disseminates marketing materials and talks to customers about Take Care

Health services within the retail pharmacy. Ensures marketing materials

are visible throughout the store

Responsible for day-to-day marketing activities in the store, including

generating customer awareness and employee awareness of services and

offerings

Feb.2008-Sept.2008 Family Medical Practice-Dr. Andrea Baxter

St. Louis, Mo

Medical Assistant Extern

Checked patients in, took vital signs

Performed injections

Responsible for room preparation, urinalysis, electronic medical records

and EKG's

Verified prescriptions

Scheduled appointments, scanned documents

Answered a multi-line phone system

Faxed, copied, verified and filed medical records

Responsible for the open and close of the medical office

Aug.2009-Oct.2009 Hollywood Video

Jacksonville, Fl

Shift Director

Opened and closed store

Cash handling

Customer service

Apr.2009-Jun.2009 DCI, Biological

Jacksonville, Fl

Phlebotomist

Performed venipuntures on blood and plasma donors

Collected and labeled plasma

Set up machines for plasmapharesis process

Oct.2008-Mar.2009 GMAC

Jacksonville, Fl

Loan &Loss/Mitigation Collector1

Initiated skip-tracing, pulled credit reports and other tools to assist

in locating customers.

Made outbound collection calls to collect on past due accounts, update

customer records and negotiate to bring those accounts current

Aug.2007-Dec.2007 Missouri Title Loans

St. Louis, Mo

Loan Processor

Assisted customers and processed payday and title loans, banking, and

deposits.

Administered debt calls, cashed checks, opened and closed branch

facilities.

Angela M. Griffin

P.O. Box 2732 ? St. Louis, Missouri 63116

314-***-**** ? abksca@r.postjobfree.com

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Feb.2004-Apr.2007 Q.C. Holdings

St. Louis, Mo

Customer Service Rep. /Collections Manager

Managed collection operations involving opening and closing branch

facilities,

Customer service, training, cash handling, and data entry, processing

payday and title loans.

Assisted with collection calls and processed returned checks.

May.2003-Dec.2003 DePaul Hospital

St. Louis, Mo

Medical Records Clerk

Pulled medical records, created and filed records

Transported records to different doctors offices

QUALIFICATIONS

Administrative

Familiar with Medical office procedures, Scheduling, Filing, Telephone,

Keyboarding, Data entry, Typing, Ten-key, and management support,

Customer Service, Customer Support, clerical

Skilled in health care communication, letter formatting, HIPAA and CPR

trained.

Knowledge of Computer Concepts, Microsoft Word, Access, Works, Outlook,

PowerPoint, Internet and Lytek Medical Software.

Clinical Laboratory Patient Diagnosis

Venipuncture/Dermal Puncture Holter Monitor

Vital Signs Strep Tests

Urinalysis Finger Sticks

Injections EKG's

EDUCATION Feb.2008-Sept.2008

St. Louis College of Health Careers St. Louis, MO

Medical Assistant Diploma/Licensed and Registered Medical Assistant

Jan. 2002-Jun. 2005

University of Missouri St. Louis, MO

Various Courses

Jan. 2009-May2010

Florida State College at Jacksonville Jacksonville, FL

Associate of Art Degree

***Reference Available Upon Request***

Contact this candidate