Customer Service Sales

Stephanie M. Ortolani

** ****** ****** *******, ** 03087 617-***-**** (

**********@*****.***

Objective

Ambitious, energetic, and team-oriented professional, with exceptional

communication and presentation skills, seeking a fulfilling career in

Sales.

Experience

Plus One Biogen Idec /Cubist Pharmaceuticals Cambridge/Lexington, MA

Sept. 2006-Present New England Regional Group Fitness Director

. Supervise New England Region Group Fitness Directors to help maximize

employee utilization of Plus One services.

. Interview, audition, and hire Group Fitness Instructors in order to

increase the benefit of Group fitness classes to meet the needs of

employees.

. Manage the implementation of annual business plan, while identifying key

areas of growth and needs for improvement in the budget.

Wellness Programming Manager & Exercise Specialist

. Create incentive programs, building awareness and growth of Plus One

services and increase membership sales.

. Develop Personal Training Program within Biogen Idec generating 97% of

the total revenue in the initial month.

. Direct and provide Lunch N' Learn lectures and health screenings on

numerous health and fitness topics to whole departments to help increase

workplace productivity.

Boston Harbor Hotel Intrigue Caf Boston, MA

May 2006-Sept. 2006 Server/Hostess

. Provided friendly and superior customer service to guests.

. Assured an outstanding dining experience.

Kathy's Place Fitness & Aerobics Winthrop, MA

May 2002-Jan. 2005 Customer Service Representative/Group Cycling

Instructor

. Organized and promoted incentive programs to increase membership sales

. High-energy Instructor and Kids Fitness Leader

Education

2002-2006

University of Massachusetts, Amherst

Amherst, MA

Bachelor of Science, Exercise Science/ Kinesiology

Certifications

. Plus One Professional of the Month (July 2008)

. Plus One Professional of the Month Nominee (June 2008 & Dec. 2006)

. CPR & AED Certified (Expiration- Oct. 2011)

. AFAA Kickboxing Instructor (May 2008)

. ACE Certified Personal Trainer (May 2007)

. Mad Dogg Spinning Certification (July 2006)

References are available upon request.

Contact this candidate