Administrative Assistant Service
Resume:
BRENDA POST
San Carlos, CA 94070
******.****@*****.***
SUMMARY:
I have a wide range of skill sets that would fit into many different
positions. I am a great
multi-tasker with very good organizational and time management skills and
able to be very
use common sense in resolving any situation that may arise. I have worked
in fields of a
NOC setting, Customer Care, Administrative Duties, Project Coordination and
have
a knack for picking up processes and procedures quickly as well as being
willing to give
input to enhance company's performance. I also have extensive experience
in
Dispatch of technicians and staff to get the job done as well as Assistant
to PMO's.
WORK HISTORY:
Ericsson, Pleasanton, CA March 2010 - Contract Only
Project Administrator II / Project Management
. Equipment ordering and tracking for AT&T Cell Site New Site Builds and
refurbishment of sites.
. Track milestones and order due dates
. Work with Construction PM's for forecasting and deliverables
. Technician Dispatch and scheduling
Netversant Solutions, Mountain View & Fremont Locations
NOC Operations, Call Center, Project Coordinator, Customer Advocate 10-06
to 03-09
. Building, expediting and dispatching customer requests for
installations on major projects, service tickets, emergency service,
initial walk-thru, etc.
. Participated in WebEx meetings with out of state clients and
contractors.
. Producing service orders for existing clients for adds, moves and
changes to existing equipment and services.
. Scheduled and managed field service technicians and acted as main
point of contact between project managers and/or account managers and
the NOC Department for any changes, or client issues.
. Exclusively handled a number of major accounts that required
continuous new installations of product, service orders, trouble
tickets and maintenance of existing equipment. These companies
included Delta Airlines, Starbucks, Administaff, Archstone-Smith,
Kohler Industries and many others nationwide.
. My average project schedule was to handle between 40-80 projects both
one time and simultaneously for ongoing installations and service
with great organization and success.
. Responsible for securing outside and 3rd party contractors for
companies outside our local area.
. Responsible for close out of project documents monthly and sending
completed information to Accounting Department for billing.
. Reason for separation from company was due to bankruptcy of company.
Staff reduction was approximately 85% across the US.
H.Q Global Workplaces, San Mateo, CA
Client Administration / Network Setup
02/04-05/04 (temporary position)
. Computer setup and switch programming for new business tenants in
renting office space in building.
. Handled all administrative duties for various businesses within the
complex, including correspondence, video conferencing, mail,
shipping, expense reports etc. Monthly billing for all services
rendered via People soft during each month and sent to corporate for
billing. All functions that a private Administrative Assistant would
perform.
. Office Management, supply ordering, etc.
Creative Interconnect / Teltrex Management, San Carlos, CA
Field Service Dispatcher / Technical Service Administration / Client Care
07/01-05/04
. Onsite programming of onsite Centigram voicemail system through
Telnet. Testing of T1 loops from ATT to customer site for new line
installations.
. Daily service order detail and scheduling.
. Trouble ticket initiation through resolution.
. Documentation of customer issues and history into company specific
database for records.
. Maintained and scheduled technicians daily for service orders,
trouble tickets and installations of telecom equipment.
. Closing and submittal of all completed work orders to Accounting for
monthly billing.
. Worked with wide variety of outside vendors.
. Main client responsibility for East Bay Regional Parks, San Carlos
Police and Fire, and other large entities.
Ameritel / PacWest Telecom, Napa, CA
Field Service Dispatcher / Technical Administrative Assistant / Client
Services Rep
06/98-07/01
. Responsible for all administrative duties and daily coordination of
technical scheduling for service of new equipment installations,
adds, moves and changes in service of new and existing phone and
voicemail systems.
. Responsible for parts inventory and ordering.
. Invoice reconciliation and monthly Purchase Order reconciliation.
. Basic troubleshooting for current users and training for new customer
and/or other users.
. Posted information to customer journals upon work completion and
closing of daily service orders and sent to Accounting for billing.
. Managed technicians in field via Nextel two-way radio system.
. Excellent reference and recommendations letters available upon
request.
REFERENCES: Available upon request
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