Customer Service Human Resources

John Bailey, SPHR

San Francisco Bay Area ? 408-***-**** ? *******@***.***

Human Resources Professional

Strategic, proactive partner to senior management team and able to create

and manage HR infrastructures that support business growth, increase

productivity levels, and promote employee relations. Recognized for

consistently aligning HR initiatives with organizational goals and

objectives; effectively multi-tasks, meets deadlines, and adapts to

situations as they arise.

~ Value Offered ~

Offering 10+ years' HR management experience; focused on strategic planning

and execution.

Solid base of skills as HR Generalist; offers direct and transferable

skills from various HR assignments.

Organizational development specialist; possess expertise in team building

and performance planning.

Intuitive communicator and team contributor; builds rapport with co-workers

at all levels.

Program administrator; trims expenses, revamps processes, and improves

productivity.

Career Progression

CBS Interactive - San Francisco, CA 09/2006 - Present

HR BUSINESS PARTNER

Develop strategic HR plans and position HR as a proactive partner from

senior to C - level management governing Accounting & Finance, Investor

Relations, Legal, Corporate IT Services, Network Systems & Development

Services, and Marketing & Facilities.

. Hold complete strategic planning, leadership, and operating management

responsibility for all HR initiatives including employment /

recruitment, compensation, benefits, employee relations, training &

development, and other HR services.

. Assess needs and align people with strategic objectives to support

continued growth and strengthen financial performance.

. Spearhead quality improvement initiatives including focused

organizational development and talent planning programs / strategies

to increase predictability of people and initiatives.

. Implemented successful performance management program improving bottom

line performance across organization.

. Serve as partner to COE groups in development and delivery of

effective customer service.

Celerity, Inc. - Milpitas, CA (Currently - Ichor Systems) 12/2003 -

08/2006

HUMAN RESOURCES MANAGER

Provided full service HR support to 3 business units located in two States

and transitioned HR into a strategic business partner working with senior

management to drive key business and performance improvement initiatives.

. Supported manufacturing facility, central engineering and R&D units,

G&A teams, Corporate Sales Organization as well as Corporate Office,

officers, and staff.

. Utilized strong generalist and management expertise to spearhead

enterprise-wide HR programs and streamline policy and processes to

support corporate goal.

. Launched and maintained training program for ISO Certified

manufacturing facility.

. Overhauled recruiting program placing an emphasis on candidate

experience and employment branding.

John Bailey, SPHR

~ Page 2 ~

Career Progression Continued...

America Online, Inc. - Mountain View, CA 03/2000 - 12/2003

HUMAN RESOURCES SPECIALIST / GENERALIST

Managed HR function including analysis, maintenance, and manipulation of

employee data and provided a variety of reports and metrics.

. Maintained accurate, up-to-date personnel files.

. Facilitated new hire orientation and streamlined training process and

quickly acclimated new employees aiding in full operational

effectiveness within first day of orientation.

. Created and launched similar process for partner company; increased

employee satisfaction from 43% to 97%.

. Sourced candidate pipeline, screened and interviewed qualified

candidates; recruited candidates for managing Intern Program for West

Coast.

Prior to 2000,

Held management and P&L responsibility within the restaurant industry and

garnered 12 years' experience in budgeting, staffing, training, purchasing,

inventory control, customer service and quality control. Delivered strong

financial results; recruited as Dining Room Manager and Restaurant General

Manager.

Education

~ Certified ~

SPHR - Senior Professional in Human Resources

Lominger Voices and Lominger Leadership Architect

~ General Education Courses ~

San Jose State University

Affiliations

~ Member ~

Society for Human Resource Management (SHRM)

Northern California Human Resource Association (NCHRA)

Technology Snapshot

MS Word ? Excel ? PowerPoint ? Outlook ? Visio ? PeopleSoft ? ReportSmith ?

ADP ?

HRMS ? Oracle HR ? Kenexa Brassring ? HRIS Analysis

Contact this candidate