Customer Service Manager
Resume:
Miami Gardens, *******@*****.***
FL. 33055
Ross Morera
Objective To obtain a position that will allow me provide
proven and effective leadership attributes and
contribute to the vision, mission, and growth of
the company.
Experience 2002-2008 Bank of America East Providence, RI
AVP; Customer Service Manager
Provide ongoing effective coaching to ensure world
class service is delivered to our customers by
daily call monitoring routines.
Achieved annually excellence honors, for customer
service delight goals of top two box scores.
Accountable for personal development plans and
performance evaluations to promote career growth
and opportunities.
Consistently exceeded sales goals of credit
products.
Project team member developing nation's largest
call center.
Champion of risk and compliance countermeasures.
Site champion and facilitator of leader and
associate development courses for managing
performance variation.
2000-2001 Speidel, Inc. East Providence, RI
Liscense Buisness Manager
Directed and launched expansion of store units with
national retailers.
Launched new product lines and design of company
catalog.
Managed national accounts increasing overall
revenue and profitability.
1993-2000 Action Time, Inc. Boca Raton, Fl
Vice President of Sales and Marketing
Directed product procurement, visual merchandising
and profitability.
Accountable for store staffing, training and
internship programs.
Diversified company vision by balancing service and
sales of gift, watch and jewelry merchandising.
Increased company gross revenues by 200% in two
years.
Education 1988-1990 Miami Dade Community College Miami, FL
Engineering curriculum
1988, Graduate, Hialeah-Miami Lakes High School
Langauges Fluent in Spanish
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