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Human Resources Customer Service

Location:
Newark, CA
Posted:
October 30, 2018

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Resume:

Mary Ann Giovannis Message Phone: ***/***-****

**** ********** ******

Email: abkhut@r.postjobfree.com

Newark, CA 94560-1339

Fax: 510/794-7289

Cell: 510/552-8186

Seeking a strong supportive role in team environment. Will consider

contract assignments. Has 15 plus years experience hiring, training,

managing and supervising staff to meet payroll/HR deadlines. On the job -

develops, implements and improves policies and procedures which results as

a Proven Leader/Team Builder, and is very helpful and courteous to all her

'customers'.

Works closely with all department heads - especially with Human Resources.

At DHL Airways, developed reputation for providing "outstanding customer

service" to all employees. Of course, reputation for courteous and

helpful service followed to Granny Goose, Ross Stores and Kaiser

Permanente.

WORK HISTORY

Buxton Consulting/Contractor Kaiser-Permanente (12/06 to 1/29/2010)

Processed moderate to complex HR transactions according to operating

procedures in a timely and accurate manner to achieve a 24 hours

turnaround service level. Effectively utilizes HRIS mainframe and Windows

based tools to input and retrieve data, and process HR transactions via

Peoplesoft. Interprets and applies HR policies, collective bargaining

agreements and laws when responding to customer service requests. Uses

good knowledge and experience in Human Resources and Payroll and responds

enthusiastically to requests referred by HR Representatives and/or other

HR Service Center employees for Kaiser HR Processing.

Human Resources Info/Management Supervisor/Payroll Supervisor, Ross Stores

(6/2000 to 5/2005). Reports to Director; and has 16 direct reports to

handle bi-weekly payrolls for 25,000 employees. Because of estimated 300%

turnover company-wide, has to constantly deal with new hires and training

and upgrading staff to handle same. Set up weekly training sessions to

keep staff motivated and current on all changes. Investigates and solves

broad array of problems daily - involving more than 700 stores throughout

the US and 2 in Guam. Problems include, new hire paperwork not received

on time or properly completed, adjusting prior period errors, and

preparing final checks 'on-the-fly' for terminations.

Payroll Manager reporting directly to the CFO/VP and working closely with

VP/Human Resources/ Facilities Manager at Granny Goose Foods (8/98 to

5/2000): Full range of Multi-state payrolls covering union plants,

merchandisers/truckers and so forth. Filed all required tax forms and

initiated money transfers for taxes and payrolls. Prepared union reports

for medical insurance and union dues and mailed billings, etc. to

Teamsters Union. Early on, received training on Infinium Software used in

the Company's internal payroll system. Granny Goose went out of Business

in May 2000.

Took 6 months off to be with ailing mother (2/98 to 8/98). Brought her

to health and dignity and made all arrangements with hospice care close to

my home. Monitored her condition, treatment and improvement every 2-3

days and felt comfortable going to work for Granny Goose Foods.

Finance Manager/Payroll at DHL Airways (1/87 to 2/98) 11+ years: Company

had 10,000 employees and used in-house HRIS interface in conjunction with

ADP Payroll Services. Responsibilities included bi-weekly Executive,

Corporate and Airline Pilots' Payrolls. Hired and trained payroll staff

and maintained compliance with policies and procedures; developed and

updated same and trained staff as needed. Courteous - and much sought

after - 'resident expert' on all payrolls and related matters.

While managing/supervising payroll duties, acted as systems liaison with

ADP Reps, and performed troubleshooting - which included issues requiring

help from the legal department. During the first 5 years, also managed

the company-wide Payroll Tax function and developed procedures for timely

filings which included all FICA, State, SUI, FUTA, and City payroll taxes

- at the Federal, State and Local levels - for all 50 States and the U.S.

protectorates of Puerto Rico, Saipan and Guam.

Also worked hands-on developing and implementing 3 different payroll

conversions and was involved in all aspects of 4th conversion process -

which consolidated all DHL payrolls to Corporate Headquarters in Redwood

City. During the final consolidation, interviewed 40 applicants - for

technical competence and culture fit; and was very influential in final

selection of 20 clerks and 2 payroll managers/supervisors. As direct

result, there was smooth transition on the conversion, and most payroll

people stayed with the company for several years after I left - very

little turnover.

Further, whenever any of the supervisors/managers had problems with their

people, I was happy to oblige by providing one of my trained clerks and

taking on the task of re-training the new people to perform their jobs in

my department. Many were happy working with me, and I had very little

turnover as a result. Also, as new positions became available in my

department, there were many applicants who came from other departments

because they were anxious to work for me.

During the last few years at DHL, worked on - and set up - the Pilots

Payroll System to comply with all the items as outlined in the newest

Union Contract with the Pilots. This included setting-up 6 rates per

pilot in about 20 different classifications. Also established, and

maintained, procedures for United Way. Further, was the main contact

person for the Company's U.S. Federal Credit Union.

Accountants One (6/85 - 1/87): Temporary assignments in payroll and

payroll taxes with Sun MicroSystems - followed by DHL Airways - my

subsequent employer of 11+ years.

Education: Suffolk Community College, Selden, NY, and New York Institute

of Finance, NY City.

While at DHL, attended numerous classes on Payroll Systems, Management and

Supervision; behavioral and harassment training; and many other seminars

on payroll related issues.



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