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Customer Service Representative, dispatcher

Location:
Aurora, IL
Posted:
January 21, 2015

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Resume:

Luis Maldonado

*** **** ****** ****

Aurora, IL *0504

Tel.727-***-****

Email: abkhhq@r.postjobfree.com

WORK HISTORY:

M.RAESS & Son Trucking, Carol Stream, IL August 2014 – January 2015

Dispatcher

• Dispatched gasoline tankers from terminals throughout Northern Illinois to over 300

stations

• Performed calculations to ensure gallons ordered were filled to order and deliver

properly to each station

• Performed hourly monitoring of fuel prices

• Maintain station tank readings

• Submitted daily driver paperwork to accounting office

CTS Towing & Transport, Clearwater, FL June 2012 – May 2014

Transportation Manager/Dispatcher

• Dispatched 4 & 7 car haulers throughout 48 states

• Scheduled transportation for following work day

• Collected and processed invoices daily

• Collected money from vendors that was owed to the company

• Dispatched tow trucks in Clearwater and surrounding areas

• 100% on collections from companies who owed money (Account receivables)

Sunshine Thrift Store, Tampa, FL January 2012 – June 2012

Dispatcher/Customer Service Representative

• Responsible for high volume inbound calls

• Scheduled drivers for daily routes

• Provided drivers with maps, location of pick ups

Bronco Transportation, Tampa, FL January 2011 – January 2012

Dispatcher/Public Relations/Sales

• Set up OTR loads and negotiated rates

• Dispatched power units vans and reefers to all 48 states

• Provided rates to potential customers

• Collected money from vendors

• Acquired business boosting revenue by 20%

Luis Maldonado Freight LLC, Tampa, FL May 2009 – November 2010

Owner/Operator

• Handled all account receivables

• Negotiated rates with customers

• Set up meetings for potential customers and Steamship lines

• Held weekly meetings with drivers

• Oversaw daily operations

• Boosted revenue 75%

Intermodal Trucking, Tampa, FL February 2006 – April 2009

Dispatcher/Load Planner

• Dispatched intermodal trucks from port to port

• Obtained loads for OTR drivers

• Negotiated rates with customers

Griswald Ready-mix, Jacksonville, FL June 2001 – September 2005

Mixer Driver/Dispatcher/Customer Service Representative

• Drove ready mix trucks

• Dispatched trucks to residential/commercial locations

• Took inbound calls and negotiated rates

• Called companies setting up potential businesses

United States Navy January 1996 – January 2000

Aviation Boatswain Mate, Rank E-4

• Directed aircrafts on Aircraft carrier

• Firefighter

• Trained future Aircraft directors

EDUCATION & CREDENTIALS:

• 4/01 Omega Trucking Class A License

• 1/00 Honorable discharge US Navy

• 6/95 Bangor H.S (High School Diploma)

SKILLS:

Bilingual (Spanish & English), Microsoft Office Software, Sales, Collections, Type 40

WPM

2



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