**** ********* ** 717-***-**** cellular

Harrisburg, PA 17110 abkfuf@r.postjobfree.com

Kristin M. Baker

Synopsis Committed to professionalism; highly organized, work under strict

deadline schedules with attention to detail; have excellent written and

verbal communication skills.

Experience 04/2007-present City of Harrisburg Harrisburg, PA

Administrative and Communications Assistant

The training of employees on telephone equipment, voice mail and

other telephone procedures; acts as a liaison between the City of

Harrisburg and various outside telephone companies; archives the

telephone database; enables and/or disables extensions as required;

effects moves, adds, and changes to extensions as needed; monitors,

maintains or improves upon the telephone system.

Creates requisitions, purchase orders and miscellaneous material as

required.

Prepares and administers the Bureau’s budget.

Recommends changes to administrative procedures and sees that

decisions are carried out effectively.

Performs duties including typing, development of charts and graphs,

and creates and inputs data into spreadsheets.

11/2007-04/2009 City of Harrisburg Harrisburg, PA

Customer Service Representative/Accounts Specialist

Responds to written and/or telephone inquiries regarding: City

Ordinances, rates, current account status, consumption rates, billing

cycles, operating procedures, balances due, and payment schedules,

etc.

Do credit/debit adjustments to accounts.

Sets up and maintains collection files, including client case histories

and payment account ledgers.

Interviews debtors and establishes mutually acceptable payment

schedules.

Reviews and analyzes problems flagged by the computer regarding

utility billing.

07/2002-11/2007 City of Harrisburg Harrisburg, PA

Telecommunicator III/Police Dispatcher

Uses a computer-aided dispatch system, receive emergency calls

from the public requesting police, fire, medical or other emergency

services.

Receive and process 911 emergency calls, maintain contact with all

units on assignment, maintain status and location of police and fire

units.

Monitor direct emergency alarms, answer non-emergency calls for

assistance.

Receive requests for information regarding vehicle registration, driving

records and warrants, and provides pertinent data.

Monitor several complex public safety radio frequencies.

Operate a variety of communications equipment, including radio

consoles, telephones and computer systems.

7/2000-7/2002 Synertech Health Systems Harrisburg, PA

Claims Reviewer Analyst/COB Specialist

Responsible for processing managed care health claims.

Recording and maintaining both quality and production standards.

The detection and determination of primacy of coverage.

1/2000-5/2000 Commonwealth of PA Harrisburg, PA

Medical Records Assistant

The coding, processing and maintenance of vital statistics.

Processing birth certificate data submitted electronically.

Processing basis SAS programs to generate information for routine

data requests.

2/1999-12/1999 Jewish Home Harrisburg, PA

Admissions Coordinator

Verification of insurance coverage.

Responsible for obtaining and processing all admission paperwork.

Serving as a community resource to other agencies to include

presentations on the facility and tours.

9/1998-2/1999 Health America Harrisburg, PA

Service Associate

Responsible for responding to member and provider inquiries.

The processing of both 1500 and U92 insurance claim forms.

2/1997-9/1998 Keystone Health Plan Camp Hill, PA

Claims Reviewer

Responsible for processing managed care insurance claims.

The calculation and adjustment of claim payments.

The calculation and determination of both eligibility and enrollment.

10/1996-2/1997 Pinnacle Health Harrisburg, PA

Patient Access Representative

Responsible for the registration and processing of scheduled surgical

patients.

Coordinating patient appointments with ancillary departments.

Synchronizing operating room schedules for accuracy and

completion.

5/1991-10/1996 Harrisburg Hospital

Harrisburg, PA

Financial Counselor/Admission Analyst

Assisting patients with financial and insurance concerns.

The review and analysis of insurance coverage.

The completion and submission of Medical Assistance applications to

the Department of Public Welfare.

Initiating payment plans and collecting deductibles and co-payments.

Continued Education/Certifications

CPT 4, ICD-9 Coding and Medical Terminology

PEMA (Pennsylvania Emergency Management Association) Call

Taker, NCIC (National Crime Information Center) Certification, FEMA

(Federal Emergency Management Association) National Incident

Management System, and Certified Emergency 911 Dispatcher

Keystone Technical Institute-Microsoft Word Administrative Assistant I

Certification

Keystone Technical Institute-Microsoft Excel Administrative Assistant

I Certification

AAII/ISMA Certified Personal Fitness Trainer

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