Kory Haggard

**** ***** ***** **.

Vicksburg, Ms 39180

601-***-****:Cell 601-***-****:Home

abkflw@r.postjobfree.com

Objective

My objective is to start a job with a high level of energy and enthusiasm,

and bring my knowledge and combine it with what I'm

willing to learn to make myself the best employee. If employed by your

company, I would be a great asset. I'm a very hard worker, willing to

learn, train, share ideas and work with others, deadline driven and

results oriented.

Employment History

Mortgage Representative

03/2010-Present Trustmark National Bank, Jackson,

Mississippi

Assist customer with mortgage information: payment amounts,

escrow accounts, taxes & insurance, provide quality

customer service in resolving whatever issues the customer

may have had concerning their mortgage.

Customer Account Manager

2/2009-08/2009 Aaron's Sales& Lease, Canton, Mississippi

Close deals on lease agreements, contact customers when its

time to renew their accounts, collect payments, sale, and

make outgoing phone calls. I also recorded the store

revenue and goals. Managed activities to advance the work

of multiple projects.

Customer Account Executive

5/2008-2/2009ComcastAdvance Solutions Center, Madison,

Mississippi

Inbound phone calls from customers having issues with

their internet and cable. Troubleshoot issues for customers

before sending a

technician out to their home. Provided sense of urgency to

achieve outcome and exceed expectation, regardless of the

obstacles. The customer's satisfaction was the primary

goal.

Sales Associate

9/2007-5/2008 Lincoln Road Package, Hattiesburg,

Mississippi

Assist customers in selecting the appropriate alcohol for

their

occasion; promote sales of new alcoholic beverages and

wines. Assist

management with opening and closing the store, taking

inventory, and

stocking shelves. Ability to interact with all levels of

customers and provide excellent customer service.

Customer Service Representative

2/2007 - 8/2007 Regions Mortgage, Hattiesburg, Mississippi

Mortgage customer service. I assist customers with there

mortgage

loan information such as interest rates, payments, changing

information on

their current mortgage accounts, etc. Spoke with customers'

everyday in

regards to their mortgage loans. Provided the most

efficient customer service, which resulted in the

customer's confidence and satisfaction.

Call Center Agent

10/2005 - 12/2006 Walmart.Com, Hattiesburg, Mississippi

Answered customer telephone calls, placed orders, assisted

customers

with placing orders on-line, corrected wrong orders,

assisted associates

with placing orders and helping customers on-line.

Photo Specialist

10/2004-10/2005 Walgreens, Hattiesburg, Mississippi

Developed photos, assisted customers with printing and

provided excellent customer service. Also was a cashier as

well as a relief floater. I stocked, cleaned, and keep

store neat and organized.

Rehab Technician

8/2004 - 10/2004 Forrest General Hospital, Hattiesburg,

Mississippi

Assist patients with getting in and out of bed, moving to

and from

the restroom, around the hallways and to therapist

appointments, used

transportation tools to transport some patients around the

hospital. Worked

with MA and RN to properly treat patients.

Line Cook & Kitchen Supervisor

5/2001 - 8/2004 Cedar Point Amusement Park, Sandusky, Ohio

Joined the company as a Line Cook, promoted to supervisor

while

working at a four star restaurant at the amusement park.

Duties included: writing time schedules, expedite food

services, assist with cooking meals.

Call Center Agent (Inbound Sales)

8/1999 - 5/2001 Convergys AT&T, Hattiesburg, Mississippi

Took inbound calls to promote sale of AT&T services and

products. Provided troubleshooting methods for service

issues, account information; i.e., payments, due dates, and

itemized bills.

Education

8/1999 - 5/2005 University of Southern Mississippi,

Hattiesburg, Mississippi

Some Coursework

Psychology with emphasis in Business

8/1998 - 5/1999 Warren Central High School, Vicksburg,

Mississippi

High School Diploma

Graduated in the top 50 out of 300 students. Member

of S.A.D.D,

Environmental Club, track team, basketball team, who's who,

and maintained a

3.5 G.P.A.

8/1995 - 5/1998 Vicksburg High School, Vicksburg,

Mississippi

Some High School Coursework

Basketball, Track, Environmental Club, Honor Student,

Varsity Choir, Member of S.A.D.D, Maintained 3.5 G.P.A.

Other Experience

I have over eight years of customer service experience in

various fields; I work well with others, a fast learner and

a flexible person. I'm very enthusiastic and easy to train.

I've worked in different environments, developed different

skills and knowledge to advance my search for supervisory

jobs, office jobs as well as laborer jobs.

References

References are available on request.

Contact this candidate