Human Resources Administrative Assistant

Ursula Anderson

*** ******* **. ( Lancaster, TX *5146 972-***-**** (h) ( 972-567-

**** (c)

Qualifications Summary

Highly personable HR Professional with over fourteen years of experience in

Human Resources.

o Ability to work productively and effectively with all levels of

management

o Expertise in addressing escalated employee concerns/questions

o Proficient with Microsoft Office System (including Word, Excel,

PowerPoint, and Outlook )

o Will obtain PHR certification in 2010

Professional Experience

FIRST AMERICAN - Westlake, TX 2005 to Present

Human Resources Coordinator

. Provide HR support in various areas of employee relations, payroll,

benefits, workers compensation, safety compliance, and training and

development.

. Facilitate new hire orientation by presenting company's policies,

guidelines, benefits and various systems.

. Review performance evaluations and make recommendations.

. Manage employee development programs i.e., tuition reimbursement and

smoke-out programs.

. Research and complete verification of employment requests.

. Resolve employees' daily HR concerns regarding policies and

procedures.

. Partner with management to coordinate employee service and

appreciation events.

. Manage company compliance training program by generating employee

completion reports to senior management.

. Coordinate department and company-wide events.

o Homeowners Program - Liaison with home-buying organization to

schedule meetings and appointments with employees interested in

preparing to buy a house.

o Dress Attire Policy - Coordinated the announcement of the company's

new dress code policy by organizing a fashion show. Coordinated the

assistance of a local retail store, managed selection process of

models from employee population.

. Process department invoices for payment, order department office

supplies

. First point of contact to over 1,300 employees for questions and

issues

LOWE'S HOME IMPROVEMENT - Rockwall, TX and Shreveport, LA 2004 to

2005

Human Resources Coordinator

. Facilitated new employee orientation by reviewing company's policies,

procedures and guidelines.

. Entered new hire information in database; updated and maintained

employee information as needed.

. Performed reference checks, and conducted pre-employment background

check and drug screening.

. Created and maintained employee attendance, vacation and leave

reports.

. Administered worker's compensation claims on employee accidents with

third party vendor.

HIBERNIA NATIONAL BANK - Shreveport, LA 2003 to 2004

Proof Operator

. Operated proof machine to sort, record, and prove records of bank

transactions, such as checks, deposit slips, withdrawal slips, and

loan payments.

. Prepared the proof machine for daily operation by replacing tapes and

performed other routine operations.

HARRAH'S CASINO - Shreveport, LA 1999 to 2002

Benefits Coordinator

. Reviewed and assessed leave applications for completeness and

determined appropriate course of action with regard to state, federal

and internal leave regulations and policies.

. Maintained the leave tracking database accurately and timely.

. Prepared employee LOA paperwork and documentation.

. Managed annual open enrollment period each year and administered

benefits program. Arranged for distribution of materials from

carriers; assisted with communicating changes to employees and

arranged for on-site representation by providers.

. Conducted on-boarding process to ensure employees an understanding of

benefit plans and enrollment provisions.

. Reviewed employee enrollment forms for completion, i.e. medical,

dental, vision, life and disability selections.

HR Executive Assistant 1996 to 1999

. Screened calls, create presentations and updated calendar for HR

Director

. Coordinated all executive level interviews, scheduled meetings and

appointments, made travel arrangements and assisted other management

personnel as needed.

. Conducted job fairs and facilitated group interviews.

. Coordinated and tracked recruitment and hiring efforts, including

communicating with applicants and management about status.

. Maintained personnel files by filing and organizing various documents

into files.

Food & Beverage Administrative Assistant 1994 to 1996

. Greeted/directed visitors, answered Director's phone, responded to

direct requests for information and forwarded messages to appropriate

staff.

. Organized meetings as needed (e.g., scheduling conference rooms,

coordinating food).

. Processed payroll for 160 employees via payroll system and compiled

and generated payroll reports reflecting wage and labor costs.

Education

Bachelor of General Studies-Business Administration, 1993

Louisiana Tech University, Ruston, Louisiana

Computer Skills

AS400, PeopleSoft, Campbell Time & Attendance, Ultipro Timekeeping System

Brass Ring ATS, Element K Training System

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