HEATHER VOZZELLI

*** ***** **** *****

Clarksville, Tennessee 37042

Home: 931-***-****

Cell: 931-***-****

e-mail: abkavq@r.postjobfree.com

Army Community Service (06/03/2009 – 8/20/2010) - Survivor Outreach Service Support Coordinator

Fort Campbell, Kentucky United States

Supervisor: Don Goeller

Salary: $51,125.00 per year

Hours per week: 40

Duties: Served as a Support Coordinator for the Survivor Outreach Services (SOS) Program under the

supervision of the Army Community Services (ACS) Director. Responsible for linking all phases of the SOS

Program. Serves as a subject matter expert on survivor support issues and services. Conducted briefings to the

community with a focus of increasing community knowledge of SOS services. Briefed leadership and

community on issues impacting survivors. Made referrals as needed to agencies and support activities for

appropriate assistance. Conducted follow-up with Survivors to ensure their needs are being met. Coordinated

with the ACS Director, Casualty Assistance Center Benefits Specialist and Financial Counselors to review

cases, identify trends, coordinate briefings, orientations, workshops and networks that will enhance local

program delivery with appropriate outside agencies. Utilized Army OneSource, myarmylifetoo.com/web.

Served as an advocate for eligible beneficiaries and develops a plan of action based on the client's needs.

Kept abreast of research and policy/legislative changes impacting survivors. Ensures all case records, follow

up/outreach, training, reports and procedures are in compliance with ACS accreditation standards in

accordance with Army Regulation (AR) 608-1, Army Community Service Center. Coordinated and conducts

support groups, life skill education and supportive counseling for survivors using various venues. Developed

partnerships with military, civilian and non-governmental agencies to

leverage their support and assistance for survivors. Provided information, referral, outreach, and assistance to

clients and Family members. Served as an immediate source of information to Families of Fallen and

Soldiers. Provided familiarity with the various Army Community Service/Family Programs; to promote

effective relations with family members and supporting social services; and to support the development of

human resources program referral networks. Created a needs assessment to target areas that required

assistance or improvement. Provided assistance, information, referral, and follow-up on all areas of family

programs and resources for Families and Soldiers that include community resources, non-governmental

helping agencies, relocation/housing information, childcare, emergency assistance, and information on

available health care programs, and other needs for all components. Incumbent becomes familiar with each

service members mission/status to support the service member and the service member’s family. Incumbent

conducts on-going needs assessments of commanders, soldiers, and family members. Maintained day-to-day

awareness regarding public, military, and/or administrative issues impacting the Families of the Fallen.

Always provides a special sensitivity to needs of Army family members. Skill in fact finding and

analysis to obtain, organize, and report relevant information in order o answer specific questions

or solve routine problems. Ability to implement the military decision making process.

Fort Campbell Casualty Assistance Center (11/16/2007 - 06/02/2009) - Casualty Assistance Clerk Fort

Campbell, Kentucky

Supervisor: Kimberley McKenzie - 270-***-****

Salary: $39,520.00 per year

Hours per week: 40

Duties: Planned and executed Memorial affairs operations in support of Casualty Affairs and Mortuary

Affairs Programs. Arranged and provided personnel for all Army military funeral honors. Responsible for

tasking Active Component and Reserve Component units and arranging for their orders, to provide Military

Funeral Honors to active duty, retired, and all Army veterans. Prepares invitational travel orders to bring

Survivors to the funeral when appropriate. Exercises considerable compassion, patience and tact in dealing

with civilians. Provides Quality Assurance of all funeral honor teams. Assisted the Mortuary Affairs Officer

with the care and disposition of remains and personal effects for active duty military. Inspected remains after

embalming and before dressing to ensure the quality of restorative/preparation services and to determine if

they are properly clothed or wrapped in accordance with Armed Services specifications. Obtain uniforms,

insignias and identification tags for burial. Coordinates plane side honors with funeral director, funeral honors

team and airport. Counseled casualty assistance officers, escorts, and summary court officers relative to duties

and responsibilities to next of kin and command. Maintained roster for summary court martial officers

ensuring that all personal effects are identified, inventoried and delivered to the person eligible to receive

effects. Coordinate travel arrangements for escorts, unit representatives, casualty assistance officers and

remains.. Determined eligibility for Family Members when applying for benefits and entitlements. Skilled in

maintaining effective working relationships with customers and to serve as point of contact for the program.

Skilled in written and verbal communication to provide program advice, obtain information and develop

presentations in public forums. Prepares casualty reports for submission to Department of the Army and

addressees as governed by AR 600-8-1 of active duty, retired Army personnel, dependents, and personnel

who died within 120 days of separation from the Army. Reviews multiple documents ensuring completeness,

authenticity and most recent for benefit purposes. Researches military laws and benefits. Provide counseling

and information to Family Members, officers, retirees and terminally ill military personnel regarding benefits.

Reviewed current federal and state laws to determine families benefits and entitlements due i.e.,

Servicemembers Life Group Insurance, Death Gratuity, and other benefits. Obtains benefits information and

the status of Federal cash benefits. Coordinates with the Department of Veteran Affairs and other Federal

agencies to ensure eligible beneficiaries receive all entitlements i.e. Dependency Indemnity Compensation

and Social Security Benefits. Receive casualty information to include next-of-kin notification information,

DD Form 93, SGLV, DEER, ERB or OPB and casualty message. Provides advice and guidance to

Commanding General, major commands, and other units within area of responsibility on matters relating to

casualty and mortuary services. Took independent actions in resolving problems, which are not specifically

covered by polices, guidance, or precedent. Examined all facts and documents pertaining to controversial

cases, and recommends course of action based on technical knowledge and understanding of governing laws,

directives, guidance, policies and precedents. Interacts with, DEERS program office, TRICARE, Local and

State Resources, Human Resources Command Awards, the Congressional Liaison Office, the Freedom of

Information Act Program Office, Office of Service members Group Life Insurance, the Army Staff, Defense

Agencies, and the other service casualty operations programs to ensure family inquires are resolved in a

timely and effective manner.

**From 07/2008-04/2009- While in this position I was tasked to serve as the advisor to MOS/Medical

Retention Boards members and Soldiers. Briefs Soldiers on possible recommendations of the board. I

covered down while the hiring process was going on and trained the new MMRB employee. Counseled

Soldiers and Family Members on MMRB proceedings and what to expect with possible outcomes.

Worked closely with the Medical Evaluation Boards on a regular basis as well as WTB and Physicians

at BACH. I provided insight to physicians and Soldiers on case files. I reviewed medical records and

profile to ensure accurateness.

Army Community Service (11/16/2006 - 11/15/2007) - Intake Clerk Fort Lee, Virginia

Supervisor: Karen McComas - 804-***-****

Salary: $15.42 per hour

Hours per week: 40

Duties: Provided assistance, information, referral, and follow-up on all areas of family programs and

resources for Families and Soldiers that include community resources, non-governmental helping agencies,

relocation/housing information, childcare, emergency assistance, and information on available health care

programs, and other needs for all components

Responsible for creating and maintaining a comprehensive Information and Referral data bank of resource

information. Interviews clients and obtains sufficient information to provide accurate information, referral,

and follow-up. Prepare and distribute flyers and calendars. Plans and schedules client appointments, as

necessary. Analyzes factual information in order to make correct assessments; makes appropriate referrals to

military and civilian agencies based on analysis of client issues. Serves as the point of contact for the

community for information and referral services on local, state, and federal levels. Maintains liaisons with

human services agencies in the community through networking, membership on community councils,

participating in agency-sponsored activities, and site visits. Ensure that sensitive information was taken and

referred to appropriate on post and off post agencies. Knowledgeable of military organizational structures and

protocol. Responsible for reception desk, answering phone and providing information to the community.

Helped to ensure that spouses during deployment were given special attention and guidance. Knowledgeable

of administrative Family Program requirements, issues, services, and policies that govern Active Duty,

National Guard and Reserve Components. Provided information pertaining to community and social service

agencies and resource. Incumbent provides assistance, information, referral, and follow-up on all areas of

family programs. Experienced in dealing with Families that have a diverse needs due to mobilization or

deployments. Worked closely with all ACS program to include the Family Advocacy Program, Exceptional

Family Member Program, Army Emergency Relief, Financial Readiness, Army Family Action Plan, Army

Family Team Building, Mobilization and Deployment and Employment Readiness.

DeLeon Technical Services (12/06/2004 - 6/07/2006) - Casualty Assistance Chief Fort Lee, Virginia

Supervisor: Mr. Tyson - 804-***-****

Salary: $15.83 per hour

Hours per week: 40

Duties: Responsible for casualty operations after duty hours, on weekends, and holidays. Responsible for

accurately and expeditiously reporting casualties of active duty (to include USARNG and USAR), retired

Army personnel, dependents of retired Army personnel who die in military medical treatment facilities, and

personnel who died within 120 days of separation from the Army; provide timely notification of the next-of-

kin; and, providing casualty assistance. Provide counseling and information to retirees and terminally ill

military personnel regarding benefits to which their dependents may be entitled incident to their death. Assist

family members of fallen soldiers with SGLI information, death gratuity, travel expenses, funeral details.

Prepare line of duty investigations pertinent to injury or disease of service members when incident occurs

within the installation's area. Coordinates line of duty determinations with subordinate commands,

investigating officers, and Staff Judge Advocate. Prepares line of duty correspondence. Work directly with

Chaplain and ACS offices' in providing assistance to family members. Prepare briefings for units on Fort Lee

on Casualty Assistance. Brief Casualty Notification and Assistance Officers. Prepare and review condolence

letters for Fort Lee unit Commanders. Preparing and Maintaining files. Prepare Travel Orders for families and

for funeral honor teams. Familiar with Army programs, such as those of the Veterans Administration (VA),

Social Security Administration, and the SGLI Administration. Train incoming personnel. Prepare and

maintain standard operating procedures and memorandum of instructions for the Casualty Assistance Office.

Work with various software programs such as DCIPS, PERNET, EDAS, CITRIX, Word, EXCEL and

PowerPoint.

MWR Culinary Academy (07/15/2004 - 12/04/2004) - Administrative Assistant Fort Lee, Virginia

Supervisor: Rick Truelove - 703-***-**** Pay Grade: NF - 3

Salary: $10.75 per hour

Hours per week: 21

Duties: Greet and assist visitors. Prepare and maintain files. Prepare classroom materials for students. Help

SGM with travel arrangements for students. Prepare AAR for each class taught. Answer telephones and

prepare all correspondence. Follow guidelines in SOPs and Army regulations.

Petersburg Child Support Enforcement (07/01/2003 - 05/01/2004) - Fiscal Technician Petersburg,

Virginia

Supervisor: Joyce Williams - 804-***-****

Salary: $9.00 per hour

Hours per week: 40

Duties: Served as the coordinator for the Commonwealth of Virginia Campaign that included collecting and

processing forms and money from employees weekly. Heading a silent auction which included soliciting

prizes from many local businesses. Customer service. Analyzing financial records. Taking payments.

Processing all money that comes into office. Getting deposits ready daily. Income verifications. Postmaster

verifications. Sorting mail. Verifying that payments posted to proper accounts. Applying adjustments to

increase or decrease debt.

Renal Care Group (11/01/1997 - 11/01/1998) - Dialysis Technician Bryn Mawr, Pennsylvania

Supervisor: Donna Scannepieco - 610-***-****

Salary: $9.00 per hour

Hours per week: 20

Duties: Evaluating patients and mapping out there treatments for that particular day. Setting up the dialysis

machine to each patients needs. Reprocessing the dialyzers. Test water treatment systems. Calibrating dialysis

machines. Preparing and testing dialysate. Monitoring patients while on a three to five hour treatment. To

report any changes or problems with the patient to the nurse or physician on duty. Handle emergency

situations and troubleshoot a problem so not to unnecessarily interrupt a physician.

Fitzgerald Mercy Medical Center Radiation Oncology (06/01/1993-12/01/1995)-Medical Receptionist

Darby, Pennsylvania

Supervisor: Kathleen Lisko

Salary: $10.85 per hour

Hours per week: 24

Duties: Manage the front desk in area of the Radiation Oncology unit. Process all of the patients in a fast-

paced environment. Maintain open lines of communication between patients, physician, staff, and laboratory

personnel. Scheduled patients' medical screenings and following up to obtain results. Responded to priority

issues to ensure the prompt referral of urgently needed medical care. Maintain a working knowledge of

medical terminology exercised to record and interpret patients' information. Proficient in front desk medical

office management skills. Obtained and processed patients' medical insurance information quickly and

accurately. Take patients vitals and assist physician as needed.

Education:

Star Technical Institute (02/01/1997 - 03/12/1998) Upper Darby, Pennsylvania

Certificate: Dialysis Technician - Major: Dialysis

Courses: Administration procedures, Anatomy and Physiology, Dialysis history and benefits, Emergency

procedures, Medical terminology, Water Treatment and Osmosis

Technical School

National Education Center-Thompson Institute (11/01/1992 - 10/28/1993) Philadelphia, Pennsylvania

Certificate - Major: Medical Office Management

Description: Courses: Accounting procedures, Administration procedures, Anatomy and Physiology, Asepsis,

Bandaging, Emergency procedures, Filing, Medical Ethics, Medical Terminology, Typing, Word processing,

and Vital signs.

Additional Information:

- Family Readiness Group Treasurer (01/01/2007) From 01/2007 until 12/2007 present serve as the 109th QM

BN's Treasurer for the FRG. Maintains accurate records of FRG funds in accordance with unit guidelines.

Maintains, accounts for, and documents spending of the funds. Ensures that FRG activities are conducted in

accordance with regulation. Participated in preparation of company briefings. Assisted in preparation of flyers

and newsletters as well as the distribution.

- Family Readiness Group Event Coordinator (06/01/2005) From 06/2005 thru 07/2006 I served the 109th

QM BN's FRG as the Activity Chair. Planed and organized activities and special events. Solicited ideas and

interest from FRG members for upcoming activities. Helped find needed resources for activities. Managed all

FRG fundraising activities to include the coordination and recruiting volunteers. Also served as a key caller.

-Claiming Military Spouse Preference

-Typing speed 40 WPM

-Already have a National Agency Check on Fort Campbell.

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