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Customer Service Software

Los Angeles, California, 90019, United States
May 24, 2010

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Bernard E.Sims

**** **. ********* **.

Los Angeles,Ca 90019

323-***-**** Cell

Computer Skills:

Win 3.X, Win 95/98, Win ME, Win NT, Win XP Home & Pro, DOS,

Internet configuration; HTML editing; image maps;

java applets; mailing list administration, intranet

configuration; Novell Netware & NT administration;

excellent at troubleshooting hardware/software problems and

conflicts during hardware installation;

customer service (tech/voice support);

install MS networks & Ethernet hardware;

configure TCP/IP, IPX/SPX and NetBEUI protocols; ping;

tracer; ipconfig, rapidly learn new software

applications, operate and repair MSDOS and PCDOS systems, ETC.:

IDF room pouncing down 110 block network connection troubleshooting Cisco

switches and routers


Dream weaver 4, Photoshop CS, MS Windows Server 2003;

Active Directory; AdvancePro, MS PowerPoint, Macromedia

Flash MX, Macromedia Fireworks, Real Producer, Skype,

Retail Pro; Adobe 7.0 Standard, MS Word, MS Access;

MS Publisher, MS Works, MS Netmeeting, MSN Messenger, MS

Internet Explorer, Firebox, Outlook, Outlook Express, Internet Explorer,

Firebox, Outlook, Outlook Express,

Netscape, Eudora, Pegasus, MS Office XP, PCAnywhere, VPN,

GoToMyPc, McAfee, WinZip, DOS, FTP, MSTSC (Microsoft

Terminal Services Client); Toolbars, Mars, Champs and Lotus Notes.

Global Resources LTD. Ocassio Resets Project as Specialist installing

software & Hardware/Printer and

Fax,. Wells Fargo decommission server and inventory of back-up taps, Chase

replacing motherboards for servers PC,hard-drives and power on switches as

break-fixes April/ 2009

Major and minor repairs to hardware and re-installing software


Wellfargo Dealer Services 15750 Alton Parkway Irvine, CA 92618

Involved in a system rollout which include hardware and some software.



August 2006 - March 2009

Installed XP,and mis. software,troubleshooting hardware/software problems


conflicts during hardware installation; . Configuring multifunction

copiers, printers, and fax machines

Cabling of data and telephony equipment..

HSBC Credit Card Services, Las Vegas, NV August 2000 - July 2006

Network Administrator

. Performing installations and service of

workstations and servers; troubleshoot hardware/software.

. Upgrade and modify operating systems and software.

. Configuring multifunction copiers, printers, and fax machines.

. Assisting users remotely using VPN, VNC.

. Configuring user rights and data security using active

directory and NTFS permissions. Windows Server 2000 and 2003 domain


. Cabling of data and telephony equipment,

using cable tester to certify integrity of cable.

. Computer repair to the component level, using software to test hardware.

. Working with other technicians to complete

a task or project; maintain accurate records/files.

. Performing back-up and restore of data using tape, hard disk, compact


. Customer support on-site and by telephone.

Maintaining the necessary tools and supplies needed for field work.

. Providing on-site support for computers and peripherals.

. Installing Windows XP and Office XP on

machines which require a new install or upgrade. HPcompaq, HP, IBM, Dell


All HP printers.

Technology Integration, Las Vegas, NV July 1998 - December 1999

Computer Technician

Client: UMC Hospital and Quick Care

. Installation of a replacement desktop computer and peripherals.

. Software imaging, network connectivity testing and user profile


. Upgrade and modify operating systems and software.

. Specialized in PC tune-ups - restoring

desktops and laptops to like-new operating state.


John C. Fremont High School

Los Angeles Tri-Tech College

West Los Angeles Junior College

USVA office machines and computer repair.

. A+ Certification with HSBC

Studying for MCSA

New Horizons of Southern California

Phone: (310)***-****

FAX: (310)***-****

Robert( Dr. ROB) Mercadante Instructor

New Horizons of Southern California

Phone: (310)***-****

FAX: (310)***-****

Title: Lead Person

Tom Mcbride

HSBC 1111 Town center drive Las Vegas, Nevada 8914 Phone 702-***-****


Tom Irtis

Technical Recruiter

Phone: 732-***-**** ext 103

Toll Free: 877-***-**** ext 103

Fax: 732-***-****




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