Customer Service Manager
Resume:
Human Resource Department:
Please accept the enclosed resume as my application for the position you
currently have available at this time. I have a degree in Business
Management and I am currently working on my MBA. As you will see on my
resume, I am a dedicated and meticulous individual with a proven record of
accomplishments in sales, public relations, management and computing
skills. I am proficient in planning, developing, supervising and
implementing diverse policies, programs, and procedures which I believe
will be beneficial to the company. Previous managers have attested that I
excel at directing a cohesive staff in successfully attaining company
objectives. I am extremely motivated and eager to apply my extensive
background in technology and management to contribute growth and positive
results in your business setting.
On a personal note, I am the type of individual that strives on
challenges. I know the importance of hard work. I am a firm believer
that with the use of technology combined with cooperative discussions,
there is no reason why all of our objectives can't be accomplished.
I will be available for an interview at the time of your request.
Sincerely,
Rachel A. Alexander
Enclosure: Resume
OBJECTIVE
To obtain a position where I can utilize my leadership, creativity and
teamwork skills to execute solutions that create customer and company value
to the organization.
EDUCATION
04/09 - Present University of Phoenix, Lafayette, LA.
Major: Master of Business
Administration
MBA: 11/2010; GPA: 3.3
05/10 - Present Walden University, Minneapolis, MN
Major: Master of Arts in
Teaching/ Early Childhood Education
MAT: 2011; GPA: 4.0
03/03 - 04/09 University of Phoenix, Lafayette, LA.
Major: Business Management
BS: 4/2009; GPA: 3.20
08/89 - 05/91 University of Louisiana, Lafayette, LA.
Major: Business Administration,
Minor: Finance
College Courses-74 hours
COMPUTER KNOWLEDGE
Microsoft Office Suite (Access, PowerPoint, Excel, Word, Access); Project
Management Software, Word Perfect, Pass-Port Electronic Portfolio Education
Software, XP and Vista Operating System Software
WORK EXPERIENCE
Pre-K/Kindergarten Teacher (August 2009 to August 2010)
James Stephens Montessori School, Ville Platte, LA.
o Observe and evaluate the performance, behavior, social development,
and physical health of students
o Prepare and record progress and behavioral reports for 20 students
o Consulted with parents or guardians, other teachers, counselors, and
administrators to resolve behavioral problems and academic problems
o Planning and carrying out daily activities and overall preschool and
kindergarten program, individualize student progress, prepare and make
them eligible for upper grades
o Assisted in the implementation of Individual Education Programs for
students and help monitor their progress
o Maintained classroom management
Accomplishments
o 98% of the students successfully completed the grade level
o Montessori Certified
o 1360 days of classroom hours
o Increased student math scores
o Implemented a D.E.A.R (Drop Everything and Read) program
o Increased students DIBELS score
Admissions Coordinator(October 2007 to August 2009)
Lafayette Physical Rehabilitation Hospital, Lafayette, LA.
o Performed hospital admissions process
o Admitted 40-50 patients monthly
o Verified insurance coverage
o Worked with 40 or more patients, 5-10 hospitals, and social workers daily
o Admitted patients while extracting and compiling data, and recording
pertinent patient information
o Acquired knowledge of Medicare/Medicaid regulations
o Acquired nursing and rehabilitation concepts
o Ensured quality control and excellent customer service
o Liaison between social workers and field nurses
o Coordinated morning admissions meeting
o Coordinated daily meetings with hospital medical director
Accomplishments
o Ran the admissions office for a 21 bed hospital for a 1 alone
o 98% efficiency rate on private insurance, Medicare and Medicaid
Increased employee retention
Human Resource Director/Logistics Manager (August 2005 to August 2007)
J.A.M.M, Transportation, LLC, Lafayette, LA.
o Hiring approximately 30 employees and trained 20 employees
o Served approximately 10 customers per day regarding third-party logistics
matters.
o Served as the company's liaison on and coordinated employee insurance
benefits.
o Recommended policy changes and assisted the owner in building and
maintaining the logistics team.
o Evaluated employee performance.
o Maintained customer databases to improve tracking, reporting and customer
service.
o Ability to multi-task in a fast-paced environment, while maintain an
emphasis on quality.
o Demonstrated analytical skills with strong attention to detail
Accomplishments
o Assisted in building and maintaining the logistics team
o Increased company revenue by 60%
o Increased employee retention
o Help implement tuition reimbursement plan
Logistics Manager/Sales (August 2004 to October 2005)
J.A.M.M. Transportation, LLC., Lafayette, LA.
o Implemented policies and procedures in dispatching department
o Tracked freight shipments; Created databases for dispatching teams
o Researched national averages for best rates; Acquired and prepared bids
for potential customers
o Handled all aspects of securing freight for nearly 20 current and
potential customers
o Negotiated rates between freight companies and customers
o Maintained and upheld good relations between customers and trucking
companies
Human Resource Specialist (August 2000 to July 2003)
Ameriglobe FIBC Solutions, Lafayette, Louisiana
o Negotiating and establishing operational procedures
o Developing sales meeting materials
o Providing support and motivation for staff members; Implementing
projects; Conducted performance appraisals; Overseeing disciplinary
actions, business expansion and daily operations
o Payroll for production employees; time clock corrections
o 401K uploads; A/P; check disbursements; profit and loss; bank
statement reconciliation; borrowing base; daily cash reports, daily
deposits; payroll maintenance; sales tax; safety inspections;
Monthly safety meetings
o Implemented procedures for the hiring of potential new company
employees
o Upkeep of OSHA logs
Substitute Teacher (Dec. 2003 to Nov. 2004)
LA. Parishes & Schools: Paul Breaux Elementary & Youngsville Middle -
Lafayette Parish
Breaux Bridge Elementary - St.
Martin Parish
o Over 1500 hours of classroom management planning, instruction, and
delivery of content knowledge to a diverse population
o Designed unit lesson plans
PROFESSIONAL DEVELOPMENT
. Girl Scouts Co-Leader
. Pi Sigma Epsilon
o University of Phoenix Alumni Association
o University of Phoenix Mentoring Program
o University of Phoenix Black Alumni Association
Professional References:
Brenda Foulcard
Accounting Manager
S.M.I.L.E. Community Action Center
abk4vs@r.postjobfree.com
Rachel Brown
Accounting Assistant
S.M.I.L.E. Community Action Center
abk4vs@r.postjobfree.com
Jerome Mouton
ILAT Innovative Learning Assessment Technologies, LLC.
Customer Service/ Project Coordinator
abk4vs@r.postjobfree.com
Bianca Phillips,
City of Franklin
Director of Finance City of Franklin
abk4vs@r.postjobfree.com
Monica Moton
J.A.M.M. Transportation, LLC.
Chief Executive Officer
abk4vs@r.postjobfree.com
PERSONAL REFERENCES:
Bianca Phillips, Director of Finance City of Franklin
212 Common Point
Carencro, LA. 70507
Mary Spencer, Teacher
J. Wallace James Elementary School
100 Saturn Drive
Lafayette, LA. 70501
Contact this candidate