Rebecca Payan

@ Anthony, TX *****

915-***-**** Home

817-***-**** Cell

abk2rh@r.postjobfree.com

Hi, call me Becky! I recently & successfully completed my last 2 weeks at

my most recent management position that I held for over 2 years as a

customer support coordinator. Below, you will find my elaborated work

experience. I look forward to hearing from you & learning more about the

company you represent.

Work Experience

07/2008-07/2010

Customer Support Coordinator for Transaction Management

Provide full customer support for an online web based financial services

product. This is done by multitasking to answer incoming calls, respond to

online chats and e-mails from a variety of sources (merchants, customers,

sales agents, billers, etc.) to resolve issues for all parties. Follow-up

is required when needed to insure total resolution.

. Bilingual trainer via Go to Meeting (2-10 person training) where I

train and activate new merchants & their employees in the use of the

software system

. Troubleshoot when a merchant cannot get logged into the system

. Resolve customer service issues that come from incoming calls,

online chats and e-mails

. Approve customer payments for processing

. Track down any missing information needed for approval

. Resolve returned payments. This is done by gathering correct data

and re-submitting the payment for processing or determining where a refund

should be sent

. Process payments (money orders, ACH, electronic RPPS, company

credit card)

10/2007-06/2008

Bilingual tech support rep/CSR for Time Warner Cable

Provide troubleshooting assistance to determine why the service, equipment

or feature is inoperable. Services include: TV cable, digital cable, high

speed internet, & digital home phone

. Provide billing assistance.

. Sell additional company products according to customer's needs

01/2007-09/2007

Administrative Assistant for NYK Logistics @ Six Flags Corporate (Kelly

Services)

With the aid of my logistic NYK manager: Manage the logistic activities

designed for efficient product movement by coordinating with internal

departments & third-party logistics warehouse operations, ensuring

compliance to plan and formulating changes required to reduce overall

transportation costs and increase revenues and profitability of operations.

. Implement transportation plan for product movement ensuring

accuracy, efficiency and dependability

. Communicate daily with customers, vendors & sellers, face to face,

over the phone, and in e-mail in both English and Spanish in order to

understand their shipping needs

. Create loads and invoices/bill of ladings with company intranet

website, forms & cover sheets using Excel & Word

. Consult with officials of other companies on traffic movement

problems such as freight handling, transfer and in-transit storage

. Compile data on standardization and interchangeability of products

to expedite logistics activities

. Prep international shipments' documents to assist to clear customs

08/2004-04/2006

Bilingual Customer Service/sales rep for AT&T formerly SBC

. 3-4 month training -customer service support -incoming calls

. assist customers with billing issues and/or product inquiry

. sales- home phone service, High Speed Internet, DISH Network,

Cingular, Long Distance

Education

08/2003-12/2003

New Mexico State University some college coursework completed @ Las Cruces,

NM

08/1999-06/2003

Canutillo High School- High school diploma @ Canutillo, TX

. GT/Honors Student. Top 20% of graduating class. TAAS

Master

. Mother & Daughter participant. Juvenile & Choir group

church member

Languages

Spanish- Fluent/ Full Knowledge

. Fluent/ Both Verbal & written

English

. Fluent/ Both Verbal & written

Summary of Qualifications

.60-65 WPM.Bilingual trainer via Go to Meeting (2-10 person training).

Familiar with the following programs & computer related software & items:60-

65 WPM, IE8, Google Chrome, AOL, search engines, MS Office: Word, Excel,

Power Point, Photo Editor, Windows Media Center/Player, Adobe Reader/ Photo

Shop, CSG/ACSR, SAP, Go To Meeting, Tele-Conference

Contact this candidate