Customer Service Manager

Jennifer A. Schutzler

**** * ******* ***, #*** Boynton Beach, FL 33435 630-***-**** **************@*****.***

CAREER OBJECTIVE

Challenging position in human resources with a progressive company that values truly outstanding performance and uncommon dedication.

Seeking opportunity with potential for career growth.

HIGHLIGHTS of QUALIFICATIONS

Extensive experience in communications, customer service and training in a wide range of challenging situations.

Frequently promoted for outstanding performance.

Bachelor of Arts and Sciences in Organizational Communication.

Knowledgeable of the principles and practices of human resource management.

Genuinely dedicated to and passionate about my career in HR.

Exceptional problem solving ability; invest time to understand issues in order to maximize effectiveness in decision making, goal

achievement, and innovation.

Strong verbal, written, and interpersonal communication skills; personable, friendly.

Ability to build trust and credibility through good listening and proper execution.

Work well with all levels of employees throughout the organization.

Exceptional organizational skills; able to coordinate multiple tasks with tight deadlines; detail oriented.

Do whatever it takes to get the job done – with no excuses.

PROFESSIONAL EXPERIENCE

Nordstrom, Wellington, FL 2009-present

Customer Relationship/Personal Stylist Manager

• Provide highly personalized, outstanding customer service to VIP customers.

• Lead, supervise and mentor up to 10 personal stylists.

• Run training sessions with groups up to 20 people.

• Conduct performance evaluations recognizing outstanding results and identifying areas for improvement.

• Build and maintain strong relationships with key customers, leading to trust, rapport and repeat business.

• Manage and coordinate appointments and schedules for optimal efficiency.

• Clearly identify customer needs and wants and make intelligent recommendations on how to meet those needs.

• Frequently promoted (every 2-3 months) for outstanding performance.

• Called on to resolve awkward situations with difficult customers, usually to their full satisfaction.

• Lead weekly team meetings.

• Proactively find creative solutions to difficult business problems.

• Act as communication bridge between departments, helping create a cooperative, cohesive approach.

Phelps Media Group International, Wellington, FL 2008

Account Executive

• Worked closely with various media franchises to negotiate placement of articles and photos.

• Traveled nationally to provide press coverage on prestigious equine events.

• Conducted personal interviews with well known people, including Bruce Springsteen.

Hidden Hollow Farms, White Lake, MI 2003-2006

Barn Manager

• Oversaw the care of 10-20 horses at seasonal shows.

• Managed multiple priorities and tasks with efficient multitasking and strong organizational skills.

EDUCATION

Bachelor of Arts and Sciences in Organizational Communication Western Michigan University, Kalamazoo, MI 2008

Academic achievements: Dean’s List, GPA: 3.2

INTERNSHIP

Communication Internship, Alpaytac Marketing Communications/Public Relations, Chicago, IL 2007

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