Customer Service Sales

Yisel Flores-Castro

***** ***** ***. #** ***** Hills CA 91709

818-***-**** . ***********@*****.***

Objective:

Seeking a position as a Recruiter where I can utilize my skills and

experience for an organization that provides the opportunity for long-term

career growth.

Qualifications:

Bilingual in Spanish (proficient) Proficient in MS Programs (Outlook, Word,

Excel, etc)

Exceptional Customer Service Skills Knowledge of State and Federal

Employment Law

Strong Work Ethic & Self-motivation Strong Written & Verbal

Communication Skills

Employment History:

Abigail Staffing - Brea, CA 01/2010 to current

Career Services Specialist (American Career College) (Contract)

. Responsible for assisting graduates with job placement in their

related field of study

. Assist graduates with creating resumes and cover letters, including

coaching and preparing candidates for the interview process

. Coordinate, manage, and complete special projects as assigned

. Responsible for completing detailed student paperwork and auditing it

for accuracy in accordance with the accreditation regulations

Volt Staffing - Costa Mesa, CA 01/09 to 03/09

HR Coordinator (Contract)

. Responsible for establishing and managing the tracking and filing

system of 250+ temporary, entry, and mid-level employees

. Assisted in managing 25+ local & national third-party staffing vendors

. Coordinated the new hire and on-boarding process including, drug

screenings, background checks, new hire paperwork, and orientation for

local candidates and throughout the US

. Provided administrative support for the Sr. Recruiter

HSS (Healthcare Security Services) - Brea, CA 09/07 to

11/08

Recruiter (Southern CA & Arizona)

. Responsible for full cycle recruitment from requisition through on-

boarding process for 15-20 sites with high volume openings

. Partnered with Hiring Managers & Security Directors to identify target

skill

sets and develop recruiting strategies for large high-volume accounts

throughout California and Arizona

. Managed applicant tracking system to identify, screen, and interview

candidates.

. Completed pre-employment procedures and requirements, such as drug

screenings, background checks, offer/rejection letters, and new hire

paperwork

. Provided accurate and thorough documentation for HR compliance

. Strategically developed and improved the on-boarding procedures to run

more efficiently by streamlining and creating paperwork/forms, and

establishing more efficient contact with new hires

. Assisted with recruiting and operational projects as needed

Veolia Transportation - Irvine, CA 08/06 to

03/07

Recruiter

. Responsible for developing recruitment strategies through traditional

and contemporary resources such as: internet, newspaper ads, EDD and

employment agencies; canvassing, and networking with local county

agencies

. Conducted preliminary phone screenings and face to face interviews

. Processed new hire paperwork and pre-employment requirements such as

licenses, certifications, background checks, physicals, and drug

screenings

. Developed, implemented, and was Editor of the company newsletter as a

source for further communication with employees

Veolia Transportation (Reddock Law Group) - Lancaster, CA 05/06 to

07/06

Human Resources Lead (Contract)

. Responsible for recruiting candidates for non-exempt driver positions

. Coordinated the on-boarding process for new hires, including

background checks, drug screenings, and verification of licenses and

certifications

. Facilitated new hire orientation workshops for new employees

Metrocities Mortgage - Lancaster, CA 10/05 to 07/06

Loan Officer/ Administrative Assistant

. Analyzed clients' financial situation to match them with an

appropriate loan program; specialized in the Spanish speaking market

. Processed detailed forms and confidential paperwork for clients

. Followed up on accounts within the processing system through the close

of escrow

. Resolved any issues with information needed from clients

. Provided administrative support to Branch Manager

Westrim Crafts - Van Nuys, CA 03/05 to 10/05

Sales Coordinator

. Provided sales and administrative support for the Director of New

Business acquisitions

. Prepared sales material and presentations for new accounts

. Prepared and processed paperwork for new accounts

. Analyzed and tracked sales trends by account

. Account point-of-contact for all operational inquires, escalations,

and customer service issues

Sprint Wireless Division - Los Angeles, CA 10/00 to 03/05

Sales Support Representative

. Provide sales and administrative support to the Director, Sales

Manager, and Account Executives, including 3rd party dealers

. Assisted client/dealer with developing recruiting strategies for sales

representatives, assisted with the interviews and hiring process

. Trained new sales representatives with operational procedures, product

knowledge, new marketing incentives, and sales promotions

. Provided customer service and resolution for escalated issues

submitted by dealers for both consumer and business accounts

. Audit sales orders and contracts for accuracy and completeness in

accordance with company's regulations

Education:

Woodbury University - Burbank, CA Spring 2010

. Bachelor of Science, Minor in Business

CA State University Northridge - Northridge, CA May 2006

. Spanish for Business

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