Damaris McClellan

**** ****** ***** ****

Fayetteville, N.C. 28303

910-***-****

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OBJECTIVE

Seeking a management position with my qualifications within a busy

environment and to expand my knowledge.

SKILLS

Well developed customer service skills Professional

receptionist support skills

Knowledge of office equipment (copier/fax) Strong understanding of

alphanumeric filing

Proficient data entry skills Familiar

with Windows 98, Word and Excel

EXPERIENCE

Brighthaven Residential and Community Care

2008- 2010

Residential Assistance

Provide direct care assistance and supervise activities of the residents in

the group home. Worked with DSS clients and their paperwork. Mentor and

guide underage clients.

CVS Pharmacy 2007-2007

Customer Service Associate, Stocker

Responsible for customer service, such as answering questions, cash

management, merchandising activities, suggesting items for purchase,

handling product returns and exchanges, light maintenance and any

additional tasks specific to each position.

Carlie C's IGA 2006-2007

Cashier, Stocker, Customer Service

Handling all cash and credit card transactions in department store

environment. Balanced cash draw at close of shift. Frequently closed store

and secured building. One of only two cashier's who held a building key.

Handled high volume sales successfully.

Have the ability to execute programs using limited resources. Problem

solving, leadership and communication skills are some of the qualities

developed from my experience as an able customer relations representative.

O'Charleys

2006-2007

Hostess, To- Go Server, Shift Leader

Supervises and coordinates activities of dining room personnel to provide

fast and courteous service to patrons: Schedules dining reservations and

arranges parties or special services for diners. Greets guests, escorts

them to tables, and provides menus. Adjusts complaints of patrons. Assigns

work tasks and coordinates activities of dining room personnel to ensure

prompt and courteous service to patrons. Inspects dining room serving

stations for neatness and cleanliness, and requisitions table linens and

other dining room supplies for tables and serving stations. May train

dining room employees. May assist in planning menus. May prepare beverages

and expedite food orders. May total receipts, at end of shift, to verify

sales and clear cash register. May collect payment from customers.

Describes menu and daily specials, takes orders, serves food and makes sure

that customers have everything they need to enjoy their meal. Responsible

for coordinating entire station and communicating the front and back-of-the-

house personnel to provide a dining experience that meets or exceed guest

expectations. Processes guest orders to ensure that all items are prepared

properly and on a timely basis. May prepare desserts at tableside, and

present, open, and pour wine when serving guests. Observes diners to ensure

that guests are satisfied with the food and service, responds to additional

requests, and determines when the meal has been completed. Totals bills and

accepts payment or refers guests to cashier. May assist bus person with

stocking, removing and resetting dishes and silverware between courses, and

cleaning and resetting vacated tables.

The Shift Manager provides operational business support to the General

Manager and/or Management Team. This position also requires leadership,

independent thinking and business knowledge judgment. Duties also require

leadership, assistance in attaining all restaurant goals and business

development objectives while maintaining the highest level of results in

people, profitability, and quality of operations. Requires a strong

attention to detail with ability to prioritize

Gloria's Aesthetic Massage Therapy 2005-

2006

Front Desk

Greet patients. Verify patient's appointment on the Medical Manager and

appointment report,

Update and verify patient's information/ data on the Medical Manager i.e.

address and telephone. Check in with patient while he/she is waiting for

medical appointment

Maintain the smooth flow of communication between patient, provider, MA

and other clinic support staff. Handle scheduling inquiries

Provide assistance and information to patient when requested. Utilize the

Medical Manager as instructed i.e. room numbers, waiting list documentation

and etc. Keep clinic and waiting area clean, organized and safe. Answer

telephone calls promptly and courteously

Retrieve answering machine messages and return calls appropriately

Transfer telephone calls to other staff (e.g. nursing staff, outreach staff

or etc.

accordingly) appropriately. Make, cancel and re-schedule appointments as

needed

Ensure proper credit/payment is maintained on patient's account (e.g.

performs

cashiering duties, posting charges, prints out receipt, etc.). Responsible

for opening and closing of cash box. Turn on and turn off television in

patient waiting area at appropriate times

Maintain patient comment box i.e. supply of comment cards, retrieving

comments periodically. Ensure infection control by wearing mask when

exposure is known i.e. when patient or self is coughing consistently.

Monitor and assure that clinic forms are replenished in a timely manner

(e.g.patient intake forms, mammogram forms, etc.)

Maintain photocopy machine to ensure an adequate paper supply

Attend and participate in clinic staff meetings and trainings as directed

Document follow-up care on medical chart

Provide coverage to other clinic support staff functions based on staffing

needs e.g. medical records

Assist with patient flow

Summary of Qualifications

I am a spouse of a member of the armed forces serving on active duty that

is staying in

permanent duty station.

Exceptional knowledge of correct English and Spanish grammar and usage,

punctuation, language and spelling.

Strong knowledge of general office methods and procedures, and office

equipment operation. Exceptional knowledge of general database systems and

software applications. Uncommon knowledge of organization, procedures, and

operations. Remarkable knowledge of computerized word processing and

spreadsheet applications on microcomputer systems. Profound ability to type

at a net corrected speed of not less than 35 words per minute from clear

copy. In-depth ability to operate a variety of computer systems, word

processing and related equipment to create, maintain and process files and

records. Profound ability to receive the public in person and over the

phone utilizing tact and diplomacy in dealing with sometimes hostile

clients. Exceptional ability to understand and carry out oral and written

directions. Excellent ability to communicate effectively both orally and in

writing. Strong ability to learn, apply, and explain rules, policies, and

procedures. Exceptional ability to establish and maintain cooperative

working relationships.

EDUCATION

Miller- Motte College 2010-

present

Majoring in Medical Assisting

Expected graduation is December 2011

Fayetteville Technical Community College 2007- 2010

Currently enrolled in FTCC.

Pine Forest Senior High School Graduated in 2006

High School Diploma

Maintain less than 90 days for all AR outstanding for assigned payer

classes. Report on paid claims, Enter Account Notes for all open claims,

keep management informed of payer issues resulting in delay of

reimbursement, verify active insurance coverage on all patients as follow-

up is completed, work with patients and/or facility staff as necessary to

resolve payer/payment issues ( escalate to Management as needed. Review and

transmission of Medicare EMC's for all facilities (includes review of

Systems Review Report and Temporary Absence Report)

Contact this candidate