EILEEN V.CARRIGAN

**** ********* ******

Phone: 941-***-****

Sarasota, Florida 34238 eMail:

abjytb@r.postjobfree.com

PROFESSIONAL SUMMARY

Twenty plus years of project and product management experience with a track

record of success in strategy, planning, implementation, budget, team

leadership, customer care, training and communications

PROFICIENCIES AND STRENGTHS

. Waterfall, Agile/Scrum methodologies

. Proficiency in Project Management from initiation through closure

. MS Project and MS Office Suite; Access, FileMaker, SQL

. Telecommunications, e-Commerce, Legal, Marketing, Education industries

. Team Leadership in both virtual and face-to-face environments

. Excellence in communication across all levels: leadership, operations,

and stakeholders

. Decisive and responsive; anticipation of risk with timely corrective

action

. Accountability, reliability and objectives driven; self-directed and

confident in multi-tasking environments

. W2, Contract or Contract-to-hire flexibility

PROFESSIONAL EXPERIENCE

Project Manager/Business Process Consultant (Contract) - Law Firm of

Finebloom & Haenel, Sarasota, FL (2008 to present)

. Conceptualize, design and build state-wide legal network; program

definition through probative dialogue with leadership to identify

technical requirements and satisfy stakeholder objectives

. Create and maintain Business Requirements Document, Scope of Work,

Project Plan and testing documentation

. Plan and manage vendor procurement (hardware and software solutions)

. Plan and manage vendor procurement (affiliate legal resource pool)

. Utilize Agile/Scrum methodologies to develop database and user interface

solutions through an iterative approach, reducing time to market and

enabling refinement of requirements as necessary without risk to

schedule

. Integrate and align new and existing technology and business processes

with current systems and processes

. Create and implement effective training and communications plan for

internal and external customers

. Provide ongoing program management with regular reporting to leadership

on program metrics such as customer acquisition, revenue, vendor

relations and P&L

. Identify, report and resolve all operational and administrative issues

. Provide on call support for program management, customer relations, HR,

payroll, database management, UI and operational systems

Technology Project Manager - Law Firm of Finebloom & Haenel, Sarasota, FL

(2004-2008)

. Oversaw implementation of FileMaker database management application

including vendor selection, project planning, development of User

Interface, data migration, testing, launch and red hat support

. Served as subject matter expert for FileMaker and custom designed UI

. Managed most aspects of IT project plan including hardware and software

deployment, maintenance and training

. Directed launch and management of company's first web-based CRM tool

including vendor management, software integration, installation, data

migration, training and post-launch technical support

. Led organizational effort toward compliance with county and state

requirements for electronic legal document filing

. Led efforts toward development of marketing collateral, direct mail and

web/e-marketing resulting in a 600% increase in revenue in under a five

year period

. Responsible for administration of payroll, 401k and health benefits

through web-based applications

Project Manager, B2B e-Commerce - AT&T Wireless, Redmond, WA (2001 - 2004)

. Led national cross-functional resource team in the deployment and

ongoing maintenance of the organization's first extranet solution for

B2B marketing, procurement and communications

. Liaison between senior leadership and project team for voice and data

product implementation

. Identified, prioritized, built, tested and launched critical

enhancements as identified in the eBusiness Strategic Roadmap

. Utilized Agile/Scrum methodologies to effectively deploy functional

enhancements at a rate of 12-18 per year; release schedules revised and

re-prioritized on a bi-weekly basis based on changes in business need

. Coordinated resource team to prioritize all enhancement requests based

on strategic initiatives, cost, resource availability and anticipated

impact to business

. Monitored changes in key organizational and business objectives and

impact to project plan; adaption of project plan with communication to

key stakeholders, leadership and project team

. Produced and maintained planning, implementation and release documents,

including training

. Monitored site performance, availability and reliability to minimize

system outages and "downtime"

. Led efforts toward the development of online ordering tools for data

products and offers, the introduction of Online Customer Service and the

planned integration of business-to-business and business-to-consumer web

platforms

. Detailed first production support plan to mitigate unanticipated

deployment and launch issues

. Created first Business/IT Service Level Agreement to facilitate a mutual

understanding of objectives and constraints between the two business

groups and to foster a more cooperative working relationship

. Managed four Business Analyst and one Supply Chain Manager direct-

reports in a "virtual" workspace

Product Implementation Manager, Mergers & Acquisitions - AT&T Wireless,

Redmond, WA (1998-2001)

. Led project team responsible for the deployment of AT&T products in

newly built or acquired markets

. Responsible for product portfolio including prepaid wireless, voice

mail, long distance, paging, data services, 411 information services and

equipment insurance plans

. Led efforts to migrate existing customers in acquired markets to "like

or better" AT&T Wireless products and plans

. Coordinated efforts of cross-functional organizations, including

billing, customer care, IT, marketing and leadership, to ensure

streamlined deployment of products and services

. Conducted on-site "due diligence" in all acquired markets for full

assessment of project scope

. Created and managed all project plans from initial due diligence through

deployment

. Provided on-site support for all migration efforts from billing cut-off

through "go live" and support

. Assembled "lessons learned" document through collection of data from

cross-functional resources with formal presentation to Senior Management

following each deployment

. Implemented over 400 product offerings in markets representing over 2.5

million subscribers

Product Manager, Prepaid Wireless Integration - AT&T Wireless, Redmond, WA

(1997-1998)

. Solely responsible for the successful transition of Cellular One prepaid

wireless products to the AT&T Wireless prepaid product portfolio

following the acquisition of the Cellular One organization

EDUCATION AND CERTIFICATIONS

. Bachelor of Arts

. Project Manager Professional (completing course work)

. Notary Public

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