Donna E. Kestner

*** ********** *** **** 757-***-****

Chesapeake, VA 23322 Cell 757-***-****

OBJECTIVE

To work in a friendly environment where I can be a team-player and continue

to learn new skills.

EXPERIENCE

Sentara Home Services Patient Account Specialist

Chesapeake, VA Responsibilities include processing and

submitting

February 2009 - September 2010 Medicare and private insurance claims;

follow-up of outstanding accounts and

resubmitting claims as necessary; verification

of Medicare and insurance eligibility and

benefits. Data entry of daily staff visits for

payroll and billing. Answering incoming calls

regarding patient accounts and accepting

patient co-pays.

D. Keith Simmons, DDS Dental Assistant

Chesapeake, VA Assist dentist in all aspects of

cosmetic/general dentistry,

February 2007 - July 2008 including composite restorations, crown

preparations and

insertions, root canal therapy and extractions,

digital and film x-rays, excellent patient

service and compassion, data entry of patient

plan of care into computer, explaining and

answering any questions about patient's

treatment plan, make daily reminder calls,

scheduling patient appointments.

Medi Home Health and Hospice Billing Manager

Chesapeake, VA Responsibilities included billing both

electronic and

February 2005 - August 2006 paper claims for clinical services,

follow-up of all outstanding claims,

verification of benefits, posting payments,

data entry and processing weekly payroll

reports, generating weekly and end of month

productivity reports, filing of medical

records, training other company locations in

billing processes, answering multi-line

telephone system.

ComfortCare Home Health Patient Account Specialist

Chesapeake, VA Responsibilities included processing and

submitting

March 1990 - August 2004 Medicare and commercial insurance claims

both

electronically and paper claims, processing and

posting

payments received, follow-up with insurance

companies of

outstanding claims, reconciliation of all cash

received each

month, performing month-end closing and

generating all

statistical reports, generating patient co-pay

statements,

setting up patient payment agreements, entry of

semi-

weekly payroll into electronic payroll system,

assisting

employees with benefit enrollment, filing of

medical

records, answering multi-line switchboard, data

entry.

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