Raymond G. Camp

**** ********* **** * Smyrna, Tennessee 37167 * 615-***-**** *

abjypv@r.postjobfree.com

Work History

Failure Analysis Engineer for Samsung

Dell Account Team 12/2004--3/2010

Assigned to work at Dell Computer for the disk drive division of

Samsung. Disk drive support is also an extension for Samsung's R&D facility

in Korea for root failure analysis. Monitor assembly production for six

sigma improvement. Provide weekly training classes on proper handling

techniques of electronic equipment to new employees and repair technicians.

System Administrator for IT at Fort Campbell, KY. 8-2004 / 12-2004

This is a team project to bring all servers to 2003 on a Dell

platform. Up-grade

all computers ( 13,000+ ) to virus free Windows XP. Manage image center

with 18 employees to reload 27 different computer brands of hardware with

a single image of XP. Assist with a startup helpdesk team to assure

customer satisfaction.

IBM Corporation, Nashville, TN Failure Analysis Engineer 06 - 1999 / 06-

2003

Dell Account Team

Hitachi acquired the disk storage division from IBM in 2003 resulting in a

restructure of the company and termination of my position. Factory

engineering quality support to Dell Computer buying IBM disk Drives IDE and

SCSI, LCD panels and memory. Disk drive support is also an extension for

IBM's R&D facility in Japan for root failure analysis. Monitor assembly

production for six sigma improvement. Provide weekly training classes on

proper handling techniques of electronic equipment to new employees and

repair technicians. Prior to the Dell team I was working in a 3000 person

call center for IBM's Unix group.

IBM National Technical Support Nashville/Memphis 11-1995 /

06-1999

UNIX software support for the Motorola project acquired by IBM. Supported

large national account IT professionals and system administrators with

software and hardware problems using Motorola's AT&T UNIX and IBM's AIX

UNIX. I am one of two people selected for this position as a remote

technician. As a remote technician, I was used as the go to guy when

problems escalated to critical levels and had to be resolved. Provide first

and second level network phone support, analysis and troubleshooting

assistance to sales and personnel and satellite network offices.

This position requires a BS + 5-7 years experience.

Motorola Computer Group, Nashville, TN 1983-1995

National Tech Support

Three years at a tech support position in a 45 man call center. One year as

a district tech support covering TN, AL and MS. Full product support for

Four Phase Systems and all

Motorola UNIX equipment. System administrator for the Nashville office

which included installs, upgrades and system backups. Hardware included all

network devices such as X terminals, CSU/DSU devices, DAT drives to 9-track

tapes. Most all devices were SCSI technology. Major account coordinator for

a 3 state region. Repaired equipment down to the component level, from

modems, multiplexer, printers, to disk drive head replacement.

Professional Accomplishments

Certifications

MCSE MCSA A+ N+ MCP

Received a patent for a tool used to properly remove connectors from disk

drives on lap top computers on Dell Computer assembly line. I received

a field technology award for 2002 because of this patent. Estimated

savings placed at one million dollars per year of use.

Worked with a team at Ft. Campbell to develop a SINGLE Windows XP

image

That will work on any hardware platform.

Developed and taught a Y2K readiness course for IBM RISC 6000 systems

in both Atlanta and Chicago in spring of 1999, resulting in a

successful Y2K conversion. Provided tier 2 level support for 35-member

tech support team.

Developed a UNIX disaster recovery plan for the State of Tennessee,

which was implemented nationwide. Created bootable backup structure

three years ahead of IBM and twelve years ahead of ghost imaging.

Migrated state offices from proprietary database to a Unix platform.

Project manager to Motorola's VME second response team for the 7

southeastern states. In charge of five offices, twelve employees and

two million dollars of inventory.

Stable work history. I worked for Motorola and IBM for the past 20

years. After working with Microsoft products for the past 10 years, I

went back to school to acquire my MCSE MCSA and DBA certifications.

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