Altagracia Soto

*** ***** ***** **** . *********, PA 18052 . 610-

***-**** . abjy9a@r.postjobfree.com

Objective: To obtain a data entry clerk position, where I can utilize my

skills and work experience to improve efficiency and profitability of

company.

QUALIFICATIONS

. Bilingual - English and Spanish

. Experience resolving customer service issues

. Exceptional organizational skills, ability to manage multiple task in

a high pressure environment

. Computer's knowledge: MS Word, Excel, PowerPoint and Access.

EDUCATION

Working towards Associate in Arts: Business Administration

Anticipated Graduation December 2011

Lehigh Carbon Community College, Schnecksville, PA

Associate Degree in Arts: Business Administration and Tourism

September 2001- December 2005

Certification Customer Services January

2002-July 2002

O&M Moca, Dominican Republic

EXPERIENCE

Jackson Hewitt, 21 North 8th Street Allentown., PA

January 2010 Tax Preparer

. Provided full-service individual federal and state income tax return

preparation

. Prepared tax returns

. Asked the right questions and found all the deductions and credits to

customer

Walgreens warehouse, Commerce Circle Kutztown, PA October 2008-

September 2009 Scanner and Full Case Picker

Advance Auto Parts, Kutztown, PA July 2007 -October

2008 Clerk and Inventory Control

. Complied and maintained records of warehouse supplies

. Counted material equipment and merchandise in stock

. Prepared accurate inventory balance.

Hotel Bahia Principe-Babaro, Dominican Republic December 2004-August

2005 Customer Services

. Provided outstanding customer service and resolved customer issues as

they arise

. Processed cash, electronic payments, and bill adjustments

. Maintained records of guest accounts and occupied rooms

Contact this candidate