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Customer Service Quality Control

Location:
Fort Irwin, CA, 92310
Posted:
August 14, 2010

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Resume:

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Your Resume: The resume shown below is what we currently have on file for

you. It is the resume used in determining your eligibility and

qualifications for consideration. It is also the resume the selecting

official will receive when you are referred for consideration. If you have

had a change in jobs, address, phone and/or education, you will want to

update your resume.

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Objective

Obtain a position where my strong organizational, analytical, and problem

solving skills would be beneficial to a growing organization.

Employment History

IAP World Services, Fort Irwin, CA

06/ 2008 - 06/2009

Outdoor Recreation Director

. Responsible for the daily operations of Outdoor Recreation Center and

Pitch & Putt Golf Course.

. Ensures all financial and administrative duties are completed in a timely

and accurate manner.

. Accountable for staff's compliance with Government & Company

requirements.

. Plan and develop contract requirements and community interest

programming.

. Instructs and develops the community interest in Outdoor Recreation

activities, but not limited to, such areas as bicycling with snow skiing

& nature hikes

. Plan and develop activities and special events.

. Promote community relations and interest in outdoor recreation.

. Conduct classes and activities.

. Facilitate activities of special interest groups.

. Schedule and coordinate outdoor recreation trips to include publicity,

transportation, and lodging.

. Provide technical guidance and support to patrons.

. Account for and report non appropriated and appropriated funds.

. Leads work with plans and develop the sequence of work for staff.

. Ensure quality control is performed as required and information forwarded

to Quality Control Dept.

. Responsible for daily operation of Outdoor Recreation Facility to include

check-out check center, RV Park, RV storage, unit storage and Skeet &

Trap range and off road vehicle area.

. Develop a yearly comment need assessment survey.

. Develop a yearly equipment need assessment survey.

. Ensure equipment is maintained and inventoried monthly.

. Continually review programming to determine community interest.

IAP World Services, Fort Irwin, CA

02/2006 - 03/2008

Recreation Aide

. Acting Director when necessary.

. Assisted in all monthly financial deadlines.

. Marketing for department initiated and executed.

. Responsible for financial deadlines, forecasting, and planning to main

office.

. Event coordinator for department.

. Responsible for reconciliation of petty cash and inventory.

IAP World Services, Fort Irwin, CA

11/2005 - 02/ 2006

Recreation Assistant

. Maintains all supplies.

. Accounts for funds collected daily/monthly.

. Controls issuance of equipment and follows procedures.

. Provide excellent customer service to all patrons.

. Maintained and kept building clean and work area in an orderly condition.

. Maintained a clean, neat, and orderly appearance.

. Maintain rental equipment.

. Adhered to all safety regulations pertaining to recreational and vehicle

activities.

United States Army, Fort Bragg, NC

09/1998 - 09/2002

Signal Support System Specialist

. Maintained, troubleshot, and setup various military SINGARS radio

systems; performed most of these tasks while in a field environment.

. Setup and ran landline communications equipment as well as other various

communication equipment.

. Taught classes on how to operate and maintain the different types of

communication equipment to other soldiers.

. Preformed clerical tasks such as writing memorandums, counseling forms,

award documentation; also made PowerPoint presentations.

. Preformed clerical tasks using Microsoft Word, PowerPoint, and Excel.

ACI Telecentrics Inc., Pierre, SD

04/1997 - 04/1998

Telemarketer

. Made outbound cold calls selling various telephone features, magazines,

and credit cards.

Hardees's, Aberdeen, SD

09/1996 - 03/1997

Cashier

. Ran a cash register taking and fulfilling various orders for customers.

. Dealt with customers when a problem would arise and take care of the

problem in a tactful and mature manner.

. Performed various other tasks as the task would arise and made sure that

the sitting area was clean.

Education

Barstow College, Barstow CA

Major: AS in Computer Science

August 2004 - Present

Communications Security (COMSEC) (US Army)

03/2000

Accomplishments

Employee of the Month - ACI Telecentrics Inc., Pierre, SD

Soldier of the Month - United States Army, Fort Bragg, NC

Army Accommodation Medal - United States Army, Fort Bragg, NC

Certificate of Achievement - United States Army, Fort Bragg, NC

Employee of the Month - IAP World Services/MWR

References available upon request

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