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Customer Service Quality Assurance

Location:
Los Angeles, CA, 90031
Posted:
October 08, 2010

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Resume:

Jennifer Montes de Oca

**** ********

Street

Cell: 323-***-****

Los Angeles, CA 90031

abjx7o@r.postjobfree.com

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A distinguished Quality Assurance Assistant of business with experienced in

diverse range of departments within industry settings. Demonstrating

success Quality Assurance, Reception and Internal Auditor. Well-Organized

strong, positive, attitude results oriented individual with proven ability

to implement standards, procedures and processes that improve business

functionality. Fluent in English and Spanish. To achieve advancement and

growth for your company.

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Professional Experience

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Katzkin Leather

Interiors

August 2009-August 2010

Worked as a full time Receptionist/front desk, responsibilities include

answering phones about 75 lines on switchboard, sorted mail, gave

information for employee applications, took messages for all high

management, helped customer service with customer invoices, warranty card

entry, and production report. Work title upgraded to Quality Assurance

Assistant full time duties included Inspection of warranty leather parts,

ensured production cells Quality Control had all updated correct references

to create kits. Emailed issues to Malaysia. Ran Reports for all sales

customer service, online sales, shipping, day and night shifts, reported

any unconformities. daily data entry, filed, Updated Employee warnings and

acknowledgement of conversation. Assisted with maintenance machine issues.

Updated payroll charts. Took leather kit pictures, arranged documents for

supervisors. Established Quality Assurance, documentation,

telecommunications with departments that improved internal processes and

enhanced productivity. Internal Audits threw out the year.

Office

Max

January 2008-November 2009

Titled Impress employer, customer service. Responsibilities included

working with PDF files, making business cards, folders, charts, posters,

printed documents for big issued companies. filed, daily data entry, made

invitations, maintained printers, laminated, binding books, made name

badges, invoices, opened max perks membership, and cashiered.

Bank of

America

June 2007- December 2007

Worked as a Full time ATM Ambassador, duties included customer service.

Presenting new great opportunities to join, explained how to utilize there

accounts. Presented new atm machines to already members of B of A, issued

big company change and assisted new accounts.

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Education

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Glendale Community

College Working on Major

in Business Administration

John Marshall High

School

High School Diploma

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Skills

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System Windows, Software Microsoft Excel and Word. Access, Macro, Adobe,

and Photoshop.

Dedicated with a strong work ethic that enjoys new challenges, work well

under pressure. Computer savvy, punctual, honest, work great with others,

great communication skills, fast learner, organized, outgoing, and

multitasked.

References upon Request



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