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Customer Service Manager

Aiken, South Carolina, 29801, United States
October 08, 2010

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**** ****** **** **

Aiken, SC 29801

Home 803-***-****

Highly experienced professional with over fifteen years dedicated to

industry organization and management is seeking a position that will allow

the opportunity to contribute to a company's growth, profitability and

success. Exhibits excellent communication and management skills, consistent

development of customer relations and performance of special projects.

Ability to develop and retain loyal customer and interpersonal

relationships. Creative problem solver with the ability to handle multiple

tasks, meet critical deadlines and successfully accomplish all projects.

Resourceful individual who manages within budget parameters and positively

affects gross margin. Proficient with the use of MS Word, Excel,

PowerPoint, Windows XP, Adobe, Photoshop and other various computer



1800Radiator of Augusta - Augusta, Ga, (06/09 - 05-01-10)

Inside/Outside Sales Customer Service and Field Service Rep

. Drove Company truck to deliver parts to customers while providing

customer service excellence

. Increased revenues throughout tenure led district in sales for Radiators

and A/C parts.

. Responded to customer inquiries and requests and resolved issues

efficiently and professionally.

. Inspects materials in their storage locations to ensure that the products

are not deteriorated/damage.

. Industrial Packer that verifies, checks discrepancies on stock

quantities, packaging, quality and pricing.

. Developed and maintained a positive relationship with customers.

. Verifies stock record computations against physical count of stock.

DOCTOR'S HOSPITAL-Healthcare Parking Systems of America, Augusta, Georgia,

(01/04 - 06/07)

Operations Manager

. Exercised a professional, courteous and compassionate guest service image

at all times when interacting with hospital clients, patients and guests

. Managed and coordinated all activities related to valet operations to

provide front door guest services for patients, visitors and guests

while meeting the standards outlined by JCAHO, HIPPA and the hospital

. Trained team to consistently provide compassionate, friendly and

efficient customer service

. Handled personnel actions such as hiring, promotions, terminations and

disciplinary measures

. Investigated claims, providing support whether denied or approved

. Conducted performance reviews and evaluations

. Submitted various management reports and statistics

AIKEN REGIONAL HOSPITAL, Aiken, South Carolina, (2003)

Patient Account's Commercial & Employee Medical Claims Collector

. Responsible for employee and commercial hospital accounts

. Processed medical claim verifications and contacted employees and

patients with delinquent accounts to discuss payment options

. Worked closely with insurance verifiers, schedulers, doctor's offices and

reported to the director of patient accounts on a daily basis



Facility Operations Manager

. Provided facility and property management support by directing and

supervising work activities to ensure ongoing company operations

. Designed and created WSMS mailroom and shipping/receiving departments

. Responsible for using cost effective measures by getting the best rates

successfully from express carriers, such as FedEx, UPS, etc.

. Efficiently handled personnel actions such as hiring labor, terminations

and disciplinary measures

. Promoted policies on "Safety Awareness" by conducting safety

presentations to housekeeping and temporary personnel, posting

construction areas and attending facility safety meetings


RICHMOND ACADEMY, Augusta, Georgia

. Diploma Received


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