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Customer Service Manager

Location:
Oklahoma City, OK, 73195
Posted:
October 09, 2010

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Resume:

Joshua Deon Dodd

**** ********** ***** ******, ** 73072 918-***-**** abjwh6@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Marketing Expertise: Possess four years of experience in marketing, logistics, supply chain operations, and transportation

at a corporate headquarters of a Fortune 500 Company

Customer Service: Utilize excellent communication skills to effectively manage a high-volume dispatch territory

Technical Skills: Proficient in software applications and operating systems including Microsoft Excel, Global Logistics

Systems Select, Transportation Information Management System, and Regional Dispatching System

Specialized Training: Participate in continuing education through courses in corporate ethics, labor relations, logistics,

communication and listening, behavioral interviewing, risk management, and the Birkman Method

PROFESSIONAL EXPERIENCE

TARGET STORES, INC – Oklahoma City, OK June 2010 - Current

Executive Team Leader Logistics

Manage the day-to-day operations of the logistics team

Utilize state-of-the art technology to manage the receiving processes, freight flow and replenishment transition, productivity

results and background inventory

Develop the team by ensuring proper training and certifications are complete

Supervise the team to ensure the safety and efficiency of the entire operations

Recruit, select, develop, and train talented team members

Ensure great guest service by interacting with guests and team members

WAL-MART STORES, INC. - Bentonville, AR August 2006 – May 2010 Load

Logistics Manager

Manage all inbound and outbound freight which includes general merchandise, high velocity grocery, and general and grocery

backhauls, maintaining the most cost effective region within Wal-Mart Stores, Inc.

Minimize empty miles, shifting drivers from other offices and regions when needed to help maintain a high level of service,

realizing that every decision effects personal region as well as surrounding areas

Responsible for total asset utility which includes miles per tractor, empty miles, trailer utility, driver hours available to reduce

need for dedicated carrier support

Established an excellent rapport and working relationship with over 350 drivers and 250 stores/store managers throughout the

Texas region

Received numerous accommodations for extraordinary work in the South Texas area for 2007-2008

Worked with Emergency Operations Center during 2 hurricanes providing disaster relief along the Gulf Coast

Presented with the American Trucking Association President’s Trophy in 2009 as Private Fleet of the Year, and the Wal-Mart

Dispatch Office of the Year in 2007 out of 149 offices

MARKETING EXPERIENCE

OKLAHOMA STATE UNIVERSITY ATHLETIC DEPARTMENT- Stillwater, OK August 2005 – May 2006

Marketing Intern

Assisted in the scheduling of game-day promotions, video productions, and on-field presentations at home athletic

events

Designed posters and announcements for upcoming sporting events to distribute to alumni, residents, and businesses

throughout the state

ADDITIONAL EXPERIENCE

APACHE CONSTRUCTION- Stillwater, OK May 2005 – August 2005

Assistant Foreman

EDUCATION

Oklahoma State University, Stillwater, OK Graduation Date: May 2006

Bachelor of Science in Business Administration, Marketing

LEADERSHIP ACTIVITIES & COMMUNITY INVOLVEMENT

Gamma Delta Chapter of Sigma Chi- Oklahoma State University

Varsity Revue Director, Spring 2005 & 2006 Social Chairman, Fall 2004- Spring 2005

Pledge Class Vice President, Fall 2003- Spring 2004

Recruitment Committee, Spring 2004 & 2005

Lifechurch.tv- Stillwater, OK Campus

Youth Leader, January 2005 – July 2006 Set up & Tear down Crew, October 2004 – July 2006

Oklahoma State University Cheerleader- Stillwater, OK May 2002- July 2004

Dedicated 30 hours a week to practices, workouts, and game day appearances

Served as an ambassador of the university at athletic events, spirit rallies, charity functions, and competitions

Cheered at all home athletic events for four major spectator sports including football, men’s and women’s basketball,

and wrestling

Traveled to road football games, as well as supported basketball programs at post-season tournament appearances

including the Big XII Conference Tournament and NCAA Tournament



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