Customer Service Technician
Resume:
Linda A. Chiurazzi
Pittsburgh, PA 15209
Phone: 412-***-****
***********@***.***
Summary
Strong experience in analytical research, testing and methods development
along with several environmental and food sciences. I also possess
managerial, sales, retail, accounting, advertising, customer service and
computer skills. I have many sales contacts as well.
Experience
US Steel Research and Technology Center, Munhall, PA
September 2008 - Present
Research associate, Product technology division, Finishing processes and
coatings
. Corrosion research utilizing various salt fog methods and humidity
cabinets relating to automotive and building materials.
. Zinc phosphating and electro coating research for automotive industry.
. Potentiostatic analysis of various tin and alloy coatings using Kocour
technology and Stannomatic cells.
. Film application and analysis.
. Analysis of various oil types dependent on type and method of steel
production.
. Analysis and separation of Fe-Zn coatings, including method
development.
. Responsible for entire chemical storage area and inventory for
research facility including obtaining quotes and placing orders. Far
exceeded in cost saving measures.
. Named Research Safety Supervisor in January 2009. Responsible for
entire 2nd floor chemical complex which includes paint and lacquer
lab, cell circulation lab, general chemistry lab, electrochemistry
lab, corrosion lab, chemical storage area and several pieces of
equipment in the centrally located sample prep area.
Hussey Copper, Leetsdale, PA
March 2008 - September 2008 (temp. position)
Laboratory technician, metallurgical QC lab
. Perform chemical analysis of product in production and finished
product utilizing XRF, ICP, Leco O2 and Leco carbon and sulphur
analyzers.
. Rockwell tests, tensile strengths, conductivity and other
physical testing.
. Machine samples to proper size and form for analysis.
. Accurate record keeping and reporting of results and
calibrations.
. Troubleshoot instrumentation when needed.
Carlow University, Pittsburgh, PA
August 2006 - July 2007 (position was eliminated due to budget cuts)
Laboratory manager, Division of Natural Sciences and Mathematics
. Responsible for day to day operation and maintenance of all 17
laboratories, supplies, inventories, specimen collections, equipment
and instrumentation within the Division.
. Responsible for maintenance of axenic cultures of microorganisms and
preparing sterile growth media.
. Coordinate and schedule all work study students (approx. 20), train
and delegate assignments.
. Acting safety officer for biology, chemistry and physics departments.
Universal Stainless and Alloy Products, Bridgeville, PA
May 2006 - June 2006 (5 week temp. position thru Manpower)
data entry, information technology dept.
. Data entry of all lab results using company software.
. Issued certifications on all products.
. Collaborated with shipping dept. on next day shipments.
Mallet and Company, Inc., Pittsburgh PA
April 2003 - July 2005 (laid off due to down-sizing)
lab technician, QC laboratory
. Analysis of oils, greases, depanning agents, stabilizers, emulsifiers
and other Mallet products to ensure compliance with FDA regulations as
well as Mallet specifications.
. Analysis of all incoming raw materials.
. Analyze various baked goods submitted by customers for fat and
moisture content.
. Analysis of shortenings, glazes and icing stabilizers.
. Handle any application/formulation problems customers may encounter.
. Author and issue Certificates of Analysis for all outgoing products.
. Keep Standard Test Methods, Nutritional Analysis and Specification
Sheets up to date.
. Accurately comply with GMP's, USDA, OSHA, NIOSH and Kosher
regulations.
OSI - Outsourcing Services, Inc., Pittsburgh PA
July 2001 - April 2003
customer service representative, collections dept.
. Worked solely on a project for New York State Electric and Gas (NYSEG)
. Work out payment agreements and make payment arrangements for
commercial and residential customers having final termination notices.
. Handle inbound/outbound calls.
. Search and resolve billing inquiries.
The Punkin Patch: A Children's Consignment Store, Pittsburgh, PA
1988-2000
owner and proprietor
. Responsible and accountable for all facets of the business.
PPG Industries, Coatings and Resins Research, Allison Park, PA
1979-1988
lab technician, analytical dept.
. Analysis of numerous coating and resin materials as well as unknowns
utilizing LC, GC, GPC and various wet chemistry techniques.
. Authored and updated Standard Testing Methods and Material Safety Data
Sheets according to EPA and OSHA guidelines.
. Performed maintenance and trouble-shooting of all equipment.
Allegheny County Health Department, Pittsburgh, PA
1977-1979
lab technician, environmental sciences
. Analysis of trace metals in public drinking water utilizing AA.
. Air pollution analysis.
. Coliform analysis.
. Analysis of air, food and water samples utilizing various wet
chemistry and microbiologic techniques.
1977-1979
lab technician, public health lab
. Microscopic assessment of Gram-stained slides for various venereal
diseases.
. PKU (phenylketoneurea) analysis.
. Rabies identification.
. Analysis of fecal and sputum samples for conditions and diseases which
fell into categories deemed threatening to public health.
Education
Community College of Allegheny County, Pittsburgh, PA
Associate Degree - Chemistry
*Experience commensurate with Bachelor's Degree
A.W. Beattie Technical School, Pittsburgh, PA
Certificate - Microbiology and Environmental Sciences
University of Pittsburgh, Pittsburgh PA
Work related seminars and classes in chemistry, science and math.
*Experience commensurate with Bachelor's Degree
Technical / Computer /Machine Skills
. AA/ICP
. GC
. GPC
. LC
. XRF
. GD-OES
. LECO O2 analyzer
. LECO C/S analyzer
. Instron - to 10,000 lbs
. Riehle - 30,000 lbs +
. Industrial shears, punches, drill presses, milling machines, etc.
. Windows 95, 98, 2000, XP, Vista
. Microsoft Office 95, 2000, 2003, 2007
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